The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? Do experiments. ChatGPT API is the key to unlocking a whole new level of engagement and automation.

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ChatGPT Customer Experience Research Software Artificial Inteligence 155

UX Planet

MAY 1, 2025

A closer look at how Airbnbs design turns simple bookings into emotional, trust-driven experiences. Few companies demonstrate the power of thoughtful user experience better thanAirbnb. It focuses on helping users imagine where they could belong next, not on pushing bookings and transactions.

Research Software 97

Research Software Travel Customer Experience User Testing 97

Userpilot

SEPTEMBER 15, 2024

Book the demo! In a nutshell, Userpilot now automatically captures ALL user interactions with the product. If you’d like to learn more about Userpilot’s autocapture and how it can improve your ability to extract actionable insights from user behavior data, book the demo! Autocapture is a new Userpilot feature.

Data Visualization 111

Data Visualization Customer Experience Customer Feedback Analytic Tools 111

Userpilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Userpilot

AUGUST 30, 2024

The solution might lie in your ability to create a comprehensive user experience map. A well-crafted user experience map can be your secret weapon for understanding customers, identifying pain points, and boosting product engagement. We also identify some best practices to follow when creating the user experience map.

Data Visualization 104

Data Visualization Customer Experience User Experience Analytic Tools 104

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. Book a demo now. Get a demo.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

AUGUST 17, 2024

It also improved communication with users, who appreciated the in-app release notes and updates. If you’re looking for a product growth platform with advanced analytics, feedback, and user engagement features, book a Userpilot demo ! They had to leave the app and use email, which was inconvenient and led to poor user experience.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Management Unpacked

DECEMBER 20, 2021

“Crossing the Chasm” author on how user-experience design has driven product management from product-focused development to fostering customer engagement. It’s all about starting with the experience and ending with the product rather than starting with the product,” Moore says. “It

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Product Management Product Manager Customer Experience Management 217

Product Innovation Educators

DECEMBER 6, 2021

He is Howard Tiersky, author of the Wall Street Journal bestselling book Winning Digital Customers: The Antidote to Irrelevance. He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Product Talk

FEBRUARY 14, 2024

If you’ve been at your company for a while, you might get inspired after reading a book or attending a conference. Describing her team’s work, Tali says, “Our goal is to deliver robust and user-friendly products and our purpose is to advance literacy and help people understand and be understood.”

Analytic Tools 309

Analytic Tools Research Software Product Research User Testing 309

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. 3] Level 2: Product Discovery Level-two empowerment means that you determine the product features and user experience. If you are familiar with my work, this recommendation won’t be a surprise.

Product Research 289

Product Research Product Management Product Manager Customer Experience 289

Product Innovation Educators

SEPTEMBER 9, 2024

Here are key criteria to consider: Strategic fit with company objectives Sales potential and market size Competitive landscape User experience and customer value Technical feasibility and complexity Financial metrics (e.g., Project Selection Criteria for Innovation Choosing the right projects for your innovation portfolio is critical.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Userpilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Roman Pichler

FEBRUARY 4, 2019

Most people do not listen with the intent to understand; they listen with the intent to reply,” wrote Steve Covey in his book The 7 Habits of Highly Effective People. For example, the issues some users experience with the latest version of your product. recommend in their book Practicing the Art of Compassionate Listening.

Customer Experience 319

Customer Experience Information Books Positioning 319

Roman Pichler

APRIL 7, 2025

Second, offering AI-enabled product features, including a personalised user experience and user-specific recommendations, can give your product a unique advantage. [3] This can be achieved in two ways: First, data mining can identify opportunities for differentiation, assuming that the relevant data exists.

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. You can find more collaborative decision-making tips in my book How to Lead in Product Management.

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Weak Development Team Product Research Customer Experience Workshop 345

Roman Pichler

APRIL 15, 2024

It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience. See my book Strategize for more advice on strategy validation. [10] Not only does it disempower product people and product teams.

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Roadmap Onboarding KPIs Technical Advisors Customer Experience 319

Product Innovation Educators

JANUARY 15, 2024

Prior to SCAD, Paul spent 25 years in the corporate world leading world-class digital and user experience design teams, primarily in e-commerce, most notably with The Home Depot and Barclays. 21:31] Do you follow the approach to Design Thinking in Jake Knapp’s book or do you have a different take on Design Thinking?

User Testing 284

User Testing Product Research Customer Experience Research Software 284

Roman Pichler

AUGUST 15, 2023

This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business. This will result in more focused products with clearer value propositions, as I discuss in more detail in my book Strategize.

Product Strategy 265

Product Strategy Strategy Research Software Customer Experience 265

Userpilot

OCTOBER 19, 2024

Clearly state that there are known issues, explain the problem and its impact on users, and provide clear instructions on possible workarounds to help users. For instance, if users experience slow loading times on certain pages, let them know about the issue and provide an estimated timeline for a fix.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Experience 105

Userpilot

APRIL 16, 2025

When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. You can trigger experiences, track feature adoption, and analyze onboarding performance, whether the user logs in from desktop or mobile.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

FEBRUARY 20, 2023

He is also the author of the bestselling product management book, The Lean Product Playbook. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. Dan Olsen is a returning guest to the podcast. Target customer 2. Feature set 5.

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Userpilot

DECEMBER 31, 2024

Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. So book a demo today to see how we can help you unlock product growth!

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

OCTOBER 16, 2023

Her book, Customers Know You Suck , address how to better understand, attract, and retain customers. Summary of some concepts discussed for product managers [2:56] What is your perspective as a customer experience (CX) designer? My experience is in strategy, customer experience, and user experience.

User Testing 285

User Testing Customer Experience Product Research User Friction 285

Roman Pichler

SEPTEMBER 2, 2024

Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience. 3] For a more detailed explanation, refer to my book Strategize. Instead, strategy discovery focuses on the problem space.

Product Research 236

Product Research Product Strategy Strategy Research Software 236

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. With his latest book, Staff Engineer , Will is hoping to answer all of these questions.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Roman Pichler

JUNE 10, 2024

Does the user experience have to be adapted? To achieve this, you have two options, as I explain in more detail in my book Strategize : First, you can derive the roadmap goals directly from the needs and business goals by breaking them into subgoals. Delete or archive them. Do you have to add or change any functionality?

Roadmap 238

Roadmap User Testing Workshop Customer Experience 238

Intercom, Inc.

FEBRUARY 16, 2021

Book 15 minutes in your calendar every day for a short spell of productive procrastination and spend it browsing and saving the work of designers and artists that you admire. Real-life experiences and people can inform solutions. Repeat the steps above. The key to success in building any skill is regular practice.

User Testing 283

User Testing Feedback Software Research Software Customer Experience 283

Userpilot

NOVEMBER 29, 2024

Userpilot is an all-in-one product growth tool that not only offers session replays but also has built-in engagement features to act on data and enhance the user experience. However, if you desire to create in-app experiences to guide users based on your findings, Userpilot is a more rounded choice. Want to learn more?

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

OCTOBER 19, 2024

Why it’s worth considering : In a nutshell, Typeform’s emphasis on design and user experience makes it an excellent choice for gathering feedback without any technical barrier. It is the most cost-effective tool in this list and it’s ideal for integrating surveys directly into your product and enhance the user experience.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Research Software 105

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. While it would be foolish for a product designer to complain about this approach, it can inadvertently exclude important user experience considerations.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Product Innovation Educators

OCTOBER 23, 2023

Intricate game mechanics like getting points and unlocking levels help create a story and memorable experiences. [6:16] Gamification is another tool to be innovative and enhance user experience, engagement, and retention. Gamification is another tool to be innovative and enhance user experience, engagement, and retention.

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Weak Development Team Customer Experience Certifications Data Visualization 225