UX Planet

DECEMBER 6, 2024

Finally, personalization has reached a new level, with AI helping brands deliver more customized content and anticipate user needs in real time. When it comes to A/B testing , AI-driven tools can automate the comparison of multiple design versions, gathering data to show which options resonate best with users.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Userpilot

JULY 8, 2024

TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. The purchase-stage touchpoints include free trials, demos , pricing and comparison pages, and customer testimonials. And retargeting enables you to keep them engaged with your brand. Let’s dive in.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Userpilot

DECEMBER 6, 2021

Defining different user segments allows you to design, trigger, and automate experiences and messages around different use cases, enhancing your customer relationships in return. #5 personalized themes that reflect your brand. It makes other marketing automation software look old-fashioned by comparison. ActiveCampaign.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. You can reach us here or message us on social media @Apptentive. Almost all apps experienced significant change in their DAU due to COVID-19.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

DECEMBER 18, 2024

Here you can view key results through easy visualizations and comparisons. Concept testing : Validate everything from product design ideas to branding and messaging, ensuring that your product is primed for success. For each task participants must perform, Optimal Workshop has a dedicated task results tab.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 27, 2021

Communicate with users via in-app messages and notifications. With that in mind, it may offer a bit more than a small, brand new startup needs. The post WalkMe vs. Whatfix – the Ultimate Comparison Guide + a few alternatives appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

DECEMBER 15, 2020

Descriptive product name The name should reflect more than the product category and brand. It usually includes the category (shirt, watch, drill), brand, model, main features. Product comparison In the Home Depot application, products can be compared by all characteristics or only by different ones.

Feedback Software 158

Feedback Software Technical Review User Testing Customer Feedback 158

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Manager 179

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 77

Banking Data Visualization Customer Experience Feedback Software 77

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Intercom, Inc.

AUGUST 20, 2020

What I tell people – particularly when it comes to brands – is that I see myself as like a consumer-facing anthropologist. The brand was very popular on Instagram and went viral around 2014, before there were many brands on Instagram. You can be described as many things. This, of course, has all types of anthropological effects.

Research Software 243

Research Software Technology Telecommunications User Testing 243

UX Planet

MAY 1, 2025

Traditional financial services often focus on interest rates, fees or product comparisons, but they miss the emotional side of money management. Emotional Brand Connection Another surprising insight is the role of emotional bonds in building long-term loyalty and trust (Plassmann, Ramsy & Milosavljevic, 2012).

Banking 59

Banking Customer Experience User Testing Data Visualization 59

Mind the Product

APRIL 13, 2017

Consequently, this suggested to us that we should rethink some of the branding on the platform. Luckily Revue was already a heavy user of Intercom , a customer messaging platform, which for me is pretty much like finding a goldmine! You can send direct messages to users, or even automatic emails. Asking the Right Questions.

Customer Experience 165

Customer Experience User Testing Customer Feedback Feedback Software 165

AB Tasty

JUNE 17, 2025

E-commerce has completely changed the way shoppers interact with their favorite brands. This underscores the ongoing importance of SEO for e-commerce brands. Brands should continue to prioritize mobile-first design , but not neglect the desktop experience—especially for high-consideration purchases.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Mind the Product

MAY 6, 2020

At William Joseph , a creative agency in London, our mission is to design products, services, and brands for organisations working for positive change, such as charities and academic and research institutions. It had also recently undergone a brand refresh and so wanted this to be reflected on the new site. The Approach.

User Testing 121

User Testing Data Visualization Product Research Research Software 121

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. Customization option: Tailoring elements like branding and custom fields lets you align the help desk with your products look and feel. In other words, you resolve issues faster.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

UX Studio

APRIL 25, 2019

How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. Still, how users react to your brand strategy lies relatively out of your hands. Words, logos, brand colours just trigger things – their power resides in associations.

User Testing 74

User Testing Product Research Research Software Branding 74

Alchemer Mobile

AUGUST 25, 2020

In comparison to the growth of the larger job market, the demand for PM roles in the US surpasses the increase in demand for all other roles combined by 5x. For some brands, they’re moving the mobile app experience out from product and into marketing. So, why the growth? READ: 14 Common Mobile Product Management Challenges.

Technical Review 130

Technical Review Product Manager Product Management Software Review 130

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

freshtrax

SEPTEMBER 29, 2023

These elements play a role in creating a friendly and welcoming atmosphere and enhancing a brand’s uniqueness. By incorporating this culture into websites, it is believed to evoke user empathy and make users feel more familiar with the brand. Japan has a strong pop culture rooted in anime and manga.

User Testing 111

User Testing Magazine Branding Reference 111

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. Communicating with both through the same message does neither group any good.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

SEPTEMBER 7, 2023

Points of parity can be used to keep up with competitive brands while using unique selling points (USPs) to eventually surpass them. Points of differentiation examples include what types of analytics certain solutions track or how much subscriptions cost in comparison to the closest competitor’s point of pricing.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Product Research 105

Userpilot

JULY 29, 2024

There are two primary ways: use sheets for customer data sourcing and comparison or work with analytics tools like Userpilot. First-party data is valuable because it is specific to your company’s customers and prospects, providing insights into their behavior, preferences , and engagement with the brand. Track in-app behavior.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Centercode

JUNE 11, 2025

By customizing your message for each audience, you keep the core findings intact while showing each group what matters most to their work. Tailor your message based on who you're speaking to. Beta testing insights help identify launch risks that could affect revenue, customer satisfaction, or brand reputation.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

The Product Coalition

JANUARY 18, 2022

Thus, it’s alway better to have an equal and legit comparison when it comes to types of solutions. However, for small businesses with minimal incoming live chat volume, this Rocket.Chat Omnichannel has proven to be a great source for multitask where it ensures not to miss out on any incoming messages Cost? —?Free Proprietary #5?—?Live

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Userpilot

FEBRUARY 19, 2025

Segment audiences and deliver targeted in-app messages based on behavior. Provide in-app messaging and analytics for mobile apps. Heres what that looks like in action: Pendo dashboard showing in-app message pop-up. Feature comparison of Userpilot vs. Pendo. Support product growth initiatives. Enhance mobile experiences.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Get feedback on different messaging and ads to find which resonates. How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Userpilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Best for : Software comparison and lead generation for vendors. Best for : Monitoring brand mentions across the web and social media. You can also leverage the reviews to provide social proof to improve new customer acquisition.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2024

Every business has its unique journey, but comparing yourself with other established brands in the industry helps understand if you are moving in the right direction. This will help you identify other brands that potential customers might pick over yours. You can start of by typing a relevant keyword to your brand into Google.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

FEBRUARY 4, 2022

In comparison, product customization is about giving customers the ability to add their personal touch to the product’s look and feel. By personalizing the user journey for a specific user segment’s needs you make sure your message reaches the right audience and is relevant for them. In other words, you are proving value.

Data Visualization 98

Data Visualization User Testing Customer Experience Product Research 98

Product Management University

FEBRUARY 12, 2024

Do this for your top 3-5 market segments and then develop lead generation campaigns with messaging that’s industry specific. It’ll tarnish our brand.” Competitive Differentiation The lead story here is not a feature comparison matrix. We pitched the idea to our corporate marketing team as they had the demand generation budget.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Userpilot

MAY 19, 2022

In comparison, user experience ( UX ) is a broader concept, looking at the entire process even before the user interacts with the product. But also how they expected it to work, how users feel about it and the brand experience. Usability focuses on the ease of use, learnability, and efficiency of the product. The four elements of UX.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Here’s a quick comparison between content marketing and product marketing: 15 B2B marketing strategies worth a try.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Centercode

JUNE 24, 2025

It allows you to find and fix bugs that could’ve been catastrophic at launch and helps hone your marketing message to make sure it resonates with your market. But beta testing can also help you decrease support costs, which can […] The best brands in the world partner with Centercode to perfect their products Delta Testing New to Delta?

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

NOVEMBER 19, 2022

Userpilot can help product service managers collect user feedback, analyze user behavior data and improve communication via in-app messaging. On the one hand, they deal with market research and messaging just like the marketing team. Act as brand managers. Want to see how? Book the demo! What is product service management?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

The Product Coalition

JULY 20, 2018

Product management is seen by some as providing a service via a digital platform to a consumer, however there are many brands going above and beyond this basic principal and disrupting their industries completely. With around 30 million users currently signed up to Bumble, the brands growth has been rapid.

Artificial Inteligence 84

Artificial Inteligence User Testing Data Visualization Customer Experience 84