Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two.

Customer Experience 97

Customer Experience User Experience User Testing Customer Feedback 97

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

The Product Coalition

APRIL 27, 2020

Co-branded Card Issuance, Explained?—?I Program Design According to a recent TechCrunch report , technology giant Google seems to be working on rolling out its own co-branded payment card. Globally, co-branded cards are increasingly getting traction with many major brands and fin-tech firms coming out with their own co-branded cards.

Branding 78

Branding Reporting Tools Banking Customer Experience 78

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

The Product Coalition

SEPTEMBER 21, 2020

Part 2 of series on experimentation When should product managers experiment? 10 guidelines to design high impact experiments. And when are experiments invalid? Running Experiments has become one of the most valuable tools for Product Managers to validate ideas, de-risk releases and measure the impact of their work.

Customer Experience 155

Customer Experience Data Visualization User Testing Product Research 155

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? What about after a customer has churned?

Product Research 98

Product Research Feedback Software Customer Experience Data Visualization 98

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. He shared a few examples of how people at top-tier tech companies are using custom GPTs to help their non-eng teams be more productive, while also taking a load off their eng teams. But you’re wrong. What are GPTs?

Data Visualization 134

Data Visualization ChatGPT Reporting Tools User Testing 134

UX Planet

FEBRUARY 2, 2024

They help shape experiences, evoke emotions, and design straightforward, accessible user journeys. Both Content Design and UX Design fall under the broader umbrella of user-centred design, united by a shared vision: solving real user problems. Have you ever questioned the role of a UX Designer ?

User Testing 98

User Testing Customer Experience Research Software Analytic Tools 98

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

UX Studio: Product Management

FEBRUARY 20, 2024

With a decade-long experience, we have always been creating and adapting design systems to help companies along the way – including our own business and products. As there is a base in which designers can find the already existing elements they want to use, they don’t need to spend their time on simpler tasks.

Research Software 76

Research Software Systems Review Customer Experience UX 76

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 98

Customer Feedback Feedback Software Customer Experience User Testing 98

Gainsight

AUGUST 16, 2021

Authored by Harshita Banka, Regional Director of Customer Success, Gainsight PX. When it comes time to execute your product engagement strategy, you may feel like you’re caught under a pile of responsibilities. Create and save your own branded templates. That’s where branded templates pick up the slack and save time.

Customer Experience 52

Customer Experience Government Data Visualization Analytic Tools 52

The Product Coalition

FEBRUARY 29, 2024

While this guide focuses on choosing LLMs for user-facing applications (think chatbots, writing assistants), remember they can also revolutionize internal tasks like report generation or data entry. This route promises customization but requires hefty computational resources and AI expertise. External : Think user experience.

Artificial Inteligence 123

Artificial Inteligence Data Visualization Reporting Tools Research Software 123

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Instead, research first helped Google emphasize user personalization.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Mind the Product

NOVEMBER 29, 2019

We must build products that create meaningful human experiences now and in the future. As a result, we need to align business objectives to human outcomes if we’re going to create a purposeful, meaningful human experiences at scale. She describes the many different layers to meaning and what they can give us when we create experiences.

Customer Experience 144

Customer Experience Artificial Inteligence Data Visualization Download 144

UX Studio

SEPTEMBER 10, 2019

Creating and maintaining a brand strategy can turn into a never-ending struggle, but it can also provide a great deal of fun. In this post we created a guide on the steps to take in developing your brand strategy. But first, let’s define brand strategy! But first, let’s define brand strategy! Brand strategy defined.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. It’s completely organic, with users deciding to share their thoughts based on their positive or negative experiences. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

UX Planet

DECEMBER 15, 2023

It’s that time of year when we’re looking forward to the holidays and in a mad rush to tick off every item on our year-end to-do list. How do you plan to set aside a budget to enhance product performance and user satisfaction? Don’t users expect a higher quality of experience from something that they pay for vs something that is free?

UX 95

UX User Testing Development Team Review Customer Experience 95

Intercom, Inc.

NOVEMBER 17, 2021

Writing a clear, timely, and empathetic message to your customers is a very sought-after craft. For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. Yes, indeed.

Messaging 118

Messaging Customer Experience Branding Airlines 118

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 88

Data Visualization UX Research Software Feedback Software 88

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Why is trust important?

UX 96

UX Reporting Tools Research Software Data Visualization 96

Mind the Product

MARCH 8, 2017

We all want to build products which connect with our users and drive engagement. In this talk, Jesus Ramirez , VP Product at Tallwave Capital, explains how effectively leveraging brand in your products can create user experiences which do just that, and which turn your customers into advocates. Brand or Product?

Branding 50

Branding Customer Experience User Experience Messaging 50

UX Planet

JANUARY 29, 2024

They will also train a machine to produce screens based on typography, color, components, and design system guidelines. I asked ChatGPT to follow the Google Material Design guidelines to add styles. Due to Google Material Design’s popularity, ChatGPT knows its guidelines, so it added the Google Material Design styles to the form.

Analytic Tools 94

Analytic Tools Systems Review Data Visualization ChatGPT 94

Userpilot

MARCH 20, 2024

Software licensing sets software usage rules, protecting creators and defining user rights. The freemium model provides free basic software, helping to shorten the time to value and increase the user activation rate. The premium model sells advanced features upfront, focusing on converting freemium users. Book a demo now.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

Roman Pichler

APRIL 5, 2022

Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. This can make it harder for people to free up the necessary time and attend them.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Intercom, Inc.

DECEMBER 21, 2021

And yet, here at Intercom, we have been determined to make the most of these difficult times. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change.

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

The Product Coalition

MARCH 19, 2021

Getting ready to release your product into the world is an exciting, albeit stressful experience. But before you debut the product of your efforts, there are some important considerations to make before your drop date. Do we have a detailed branding strategy? It’s good branding. In need of some branding inspo?

Development 132

Development Product Research Research Software Technical Review 132

Gainsight

AUGUST 24, 2020

So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In this scenario, it’s not only customers who would enjoy increased productivity and cut costs due to a highly efficient onboarding process. Identify key onboarding flows and map to defined user personas.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

AUGUST 31, 2022

Engaging with customers on social media has become part of every customer experience strategy to drive sales and retain customers. Still, social moderation can feel daunting, especially given that these public interactions can happen at any time. How to respond to customers on social media.

Customer Experience 118

Customer Experience Branding Messaging Startups 118

Pragmatic Marketing

MAY 11, 2020

In terms of market research, there’s sensitivity about not wanting to bother people and concerns about resources (both cash and time). And, because it’s an unusual time, there are questions about whether gathering insights today will be useful later. Leverage Your Understanding of How Customer Mindsets Have Shifted.

User Testing 91

User Testing Market Research Customer Experience Product Research 91

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mind the Product

MAY 5, 2020

Ahead of the ninth Global Accessibility Awareness Day (GAAD) on May 21st and, at a time where digital products are very much in the spotlight, we’re digging deep into accessibility to better understand how we, as product managers, can improve our digital products. Accessibility Guidelines. Introduction. Complying With the Law.

Reporting Tools 116

Reporting Tools Research Software Product Management Product Manager 116

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. Yamini Rangan , CEO at Hubspot.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118