Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 235

Feedback Software Messaging User Testing Customer Experience 235

Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

Userpilot

MARCH 25, 2024

TL;DR Product tours are in-app experiences that guide users through the main product features, usually when they start using it for the first time. The main role of product tours is to lead users to the Aha! As such, they are essential for customers to realize product value and their overall satisfaction. How exactly?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 20, 2022

A tooltip is a short section of text that’s attached to one product feature, as a way of explaining it to users. It normally appears when a user hovers over the element in question, or a little “i” icon that’s next to the element. After a few seconds, or if the user clicks away, the tooltip text vanishes again.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Customer Experience User Friction 98

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

NOVEMBER 29, 2023

With the right product research tools, you can dissect vast pools of data, gather actionable insights, and create products that align directly with your user’s needs. TL;DR Product research tools are platforms used by product managers to gather, analyze, and interpret data related to their products and user behavior.

Data Visualization 104

Data Visualization Research Software Feedback Software Analytic Tools 104

Gainsight

OCTOBER 5, 2020

The concept of product positioning sent product marketing expert, April Dunford, on a career-long quest she captured in her book, “Obviously Awesome: How to Nail Product Positioning, so Customers Get It, Buy It, Love It.” Positioning is not brand positioning. Customers that Care : To whom are you selling?

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

Userpilot

NOVEMBER 27, 2023

SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. TL;DR Product growth is everything you do to increase a product’s value, attract new customers, and boost revenue. Book a demo today to learn how! Product growth vs. product-led growth?

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience Product Research 105

Intercom, Inc.

OCTOBER 15, 2020

Our previous conversations with Bob have covered how to unpack customer motivations and the Jobs-To-Be-Done framework (of which he was one of the principal architects). In this episode, Bob and I chat about his new book Demand-Side Sales 101: Stop Selling and Help Your Customers Make Progress. Des: That makes a lot of sense.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Gainsight

APRIL 7, 2022

Hear how Product can influence revenue-driving CS strategies, how your community can inform your roadmap, and many more valuable insights at the intersection of all three. We’ve filled the entire space with booths, showcases, and experiences that show off the exciting new technologies in customer success, product experience, and community.

Entertainment 105

Entertainment Travel Customer Experience Customer Feedback 105

Business of Software Conference

JULY 7, 2021

Paul writes: I’ve spent the best part of 30 years thinking about ways to help salespeople to get better, to develop more from their customer base and to have satisfying and enjoyable sales careers. Alex B Alternatively you may have hired Alex B because they were warm, empathetic, a great listener, and very customer centric.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Bain Public

OCTOBER 19, 2021

Regulatory protection Regulatory protection is about decreasing your customer acquisition costs and opening yourself up to new markets and segments because you have the proper certifications that allow customers to work with you (legally) versus the competition. They remain unique in the market and hard to catch. Think about the phone.

Feedback Software 52

Feedback Software Roadmap Data Visualization Strategy 52

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. Insight #1.

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Amplitude

APRIL 25, 2018

My team can’t even tell exactly how many unique customers we have! These leaders recognize that they are leaving value on the table by not understanding the complete relationship customers have with their suite of digital products. Consider Expedia who owns over 15 different travel brands. How much overlap?

Data Visualization 65

Data Visualization Analytic Tools Customer Experience Customer Feedback 65

Amplitude

NOVEMBER 29, 2018

When we make customer-facing improvements, we need to be able to see what changed for the business. For example, if a travel company’s goal is to increase revenue by 20%, your team’s contribution might include increasing bookings by 10%. Ask them about customer behavior. Practice Area 2: Understanding Real Customer Behavior.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Product Research 101

UX Studio

MAY 8, 2019

A self-taught designer raised on the internet, I’m either traveling, drinking coffee or taking mediocre photos when I’m not pushing pixels. I love travel and coffee. Instagram – I use it when I travel, it makes use and saving inspirations easy. So, get ready to learn new things right now! Vitárius Bence.

Research Software 86

Research Software Feedback Software UX Travel 86

freshtrax

SEPTEMBER 24, 2019

He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Conducting regular educational seminars, demos and pitches is also extremely important, helping to remove barriers to adoption.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Mind the Product

NOVEMBER 9, 2016

Brands such as McDonald’s , Volvo , Coca Cola , Marriott Hotels , and even President Obama , have successfully released VR content to consumers, with many more scrambling to join them. They deliver value to a user who is willing to pay either money or attention. Communication tools like Slack, still fantastic.

Weak Development Team 95

Weak Development Team Development Feedback Software User Testing 95

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. What is SurveyMonkey?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Knowing your users’ JTBD and your product’s competitive edge is the first step to creating highly persuasive marketing assets. Do you want to: raise brand awareness? Find the Job that Needs to Be Done (JTBD).

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

JULY 18, 2023

In fact, the best upselling techniques are often subtle, directly addressing a customer’s problem by offering an extra/higher product or service. When done correctly, upselling helps strengthen your relationships with customers by giving them more value. The goal is to get more money from customers while offering them more value.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Intercom, Inc.

FEBRUARY 28, 2019

That doesn’t mean his team overlooks traditional approaches; rather, they’re deploying a blend of tactics to create products with true, measurable value so powerful that it wows users and drives growth. You’re probably familiar with product-market fit (determining the group of people who will become your customers).

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137