article thumbnail

Post-Pandemic Mobile App Improvement Strategies by Industry | Travel & Hospitality, Retail & Shopping, Food & Drink

Alchemer Mobile

Looking at the data from our DAU report and this report from Statista, we want to focus on providing some actionable benchmarks and suggestions for the following industries that have been hit the hardest by COVID-19: Travel & Hospitality. Travel & Hospitality. So, what are Travel and Hospitality brands to do?

Travel 246
article thumbnail

How a Well-designed Mobile App can Eliminate the Stress of Travel

Alchemer Mobile

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. Travel is hectic enough without having to deal with technology snafus, so let your app be a helpful tool rather than a hindrance to smooth travel. On top of that, the app becomes even more personalized when the customer is traveling.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

When are Customers the Most and Least Happy? A Data Analysis of Customer Sentiment by Season

Alchemer Mobile

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Most of us have less patience in the winter, so it checks out that we’d be more likely to fall out of love with a brand or app experience during this time as well. Travel industry customer sentiment findings.

article thumbnail

Average Customer Retention Rate By Industry & How to Improve Your SaaS Retention Rate

Userpilot

According to available retention data, the media industry and professional service providers enjoy the highest average customer retention rate by industry (84%), while the travel and hospitality industries have the lowest (55%). Book a demo to learn how it works. How do you measure customer retention rate? Source: ExplodingTopics.

article thumbnail

6 Ways Your Business can Benefit from Negative Reviews

Alchemer Mobile

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. In fact, most brands hear feedback from less than one percent of their customer base. The company’s CEO publicly apologized, while executives traveled to every office location to apologize in person. Is your business doomed?

article thumbnail

UX Strategy: Step-By-Step Guide for SaaS Companies

Userpilot

Book the demo! This translates into higher customer satisfaction and brand loyalty. For example, you may be able to get more sign-ups or demo bookings from your landing page , boost activation and adoption rates inside the product, and increase free-to-paid conversions. What is a UX strategy? UX vision statement template.

article thumbnail

Market Gaps: 10 Ways to Spot Untapped Customer Needs

Userpilot

Book the demo! The easiest way is to use a monitoring tool like Brand24 that allows you to track and analyze mentions of your (and other brands) products, and keywords across the web. Many of them offer online access to the keynotes and talks, so you don’t have to travel across the world to attend. What are market gaps?