Intercom, Inc.

MARCH 29, 2022

We’re fresh from our first virtual global event, New at Intercom. We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. What follows is a lightly edited transcript of the event. Paul Adams who’s our Chief Product Officer at Intercom.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

The Product Guy

DECEMBER 15, 2019

The Product Management Awards (#TPMAS) are the leading international award honoring excellence in Product Management. The Best Product Person & The Best Product Leader. In this role, Gaudio drives the strategy behind roadmap management, agile product development, and cross-functional communication.

Technical Advisors 148

Technical Advisors Analytic Tools Product Management Product Manager 148

The Product Coalition

JUNE 10, 2022

Objective 1: Promote and advertise Black Friday as one of a kind event of the year. Strategy: Actively endorse Black Friday on different channels- offline & online Design a theme for Black Friday e.g. promoting small and mid-size businesses of certain product categories etc. Enjoy learning!

Onboarding KPIs 133

Onboarding KPIs Customer Experience User Friction Product Management 133

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. mParticle is the customer data platform for brands leading the CX revolution. In fact, most brands only hear feedback from about one percent of their customers.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Userpilot

FEBRUARY 15, 2023

Product analytics software is an application that allows you to collect user behavior data , filter it, display it in customized formats and analyze it. Product analytics tools use different features to collect the data. These include event and goal tracking, session recording, or heatmaps. Userpilot product analytics: heatmaps.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Reporting Tools 91

Userpilot

MAY 1, 2024

Are you planning to build a community for your product but are intimidated by the amount of work needed? Building a community is no walk in the park, but creating a brand community around your product can be easy and even fulfilling as long as you stay focused on your goals. This way, you can use your resources efficiently.

Feedback Software 79

Feedback Software Customer Feedback User Testing Customer Experience 79

Alchemer Mobile

DECEMBER 8, 2022

This is why we recommend asking it throughout the year, triggered by specific events (rather than seasonality). If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Media/Entertainment. This tells us a few things. What can we learn from this, and what should we do?

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. What does product management include?

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

Userpilot

MARCH 8, 2022

Women are still underrepresented in the Product Profession – with only 33.3% of US Product Managers being female in 2021, according to a metastudy of 30 million profiles conducted by Zippia : Source: [link]. Melissa Perri – Speaker, consultant, and teacher in Product Management. CEO of Product Labs.

Technical Advisors 111

Technical Advisors Product Research Analytic Tools User Testing 111

Alchemer Mobile

JULY 23, 2020

And for brands, many are seeing larger purchases come through curbside orders and more guests come through per location per day after launching curbside. Trigger Surveys Based on Specific Behavior or Events. Identify Issues with Customer Education and Adoption. You can fill gaps in customer education and product adoption.

Feedback Software 130

Feedback Software Product Research Customer Experience Customer Feedback 130

Ronke PM

OCTOBER 5, 2023

Above all, this product can tap into our deepest emotions, becoming an integral part of our lives without which we simply cannot envision living. Notable examples include smartphones, which have not only revolutionized communication but have also spawned new businesses and educational paradigms.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. a reciprocal relationship in which there is giving on both sides; the product manager or engineering organization as listener and seeker.

User Testing 119

User Testing Customer Feedback Feedback Software Reference 119

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. out of 5 stars. 54 global ratings. Where to buy?

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mind the Product

APRIL 21, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath. Suggest a guest to us here.

Product Research 167

Product Research Customer Experience Feedback Software Research Software 167

Product Talk

SEPTEMBER 13, 2023

In addition to Francesca, there are six product managers, one strategic partnership manager, one user research director (Niklas, who we’ve just met), and one UX director. Meet the product team at Hemnet. Not pictured here is Product Manager Kristoffer Jalve. This required support and education.

Product Research 269

Product Research User Testing Research Software Feedback Software 269

Product Innovation Educators

APRIL 6, 2020

Instead of a normal weekly interview I’m sharing with you 24+ brand new video interviews with world-class experts. They will share their strategies, experience, and secrets to help you excel in product management. FREE Online Summit for Your Product Management Success. Dan Olsen, Lean Product Coach.

Strategy 76

Strategy Product Management Product Manager Product Research 76

Mind the Product

MAY 13, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Agile 177

Agile Feedback Software Product Research Software Review 177

The Product Coalition

MARCH 19, 2021

age, race, gender, career, education level, income) Define what a typical buying process looks like for your buyer?—?do With this information in hand, you can develop a more detailed marketing strategy and even find ways to improve your product based on your buyer persona research. Do we have a detailed branding strategy?

Development 132

Development Product Research Research Software Technical Review 132

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Help customers gain full value from your product. Personalized onboarding ensures each user learns how your SaaS product serves their unique, individual needs. Userpilot webinar slideout.

Feedback Software 87

Feedback Software Analytic Tools Research Software Customer Experience 87

Mind the Product

FEBRUARY 13, 2019

Even if your brand is cool. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Even if your brand is cool. Applying the Kano model.

Product Research 167

Product Research Entertainment Customer Experience User Testing 167

Mind the Product

DECEMBER 17, 2019

Product Design and Innovation. How to use Social Media to build your brand. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Design Sprints.

Workshop 92

Workshop Product Research Entertainment Consulting 92

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Userpilot

MAY 7, 2024

How to create walkthroughs that drive product activation: Define a specific goal for your product walkthrough. Use walkthrough software to create flows that educate and encourage users to complete tasks. A/B test different product walkthroughs to drive better results. Style it to match your brand.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Mind the Product

MAY 5, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 127

Product Research Feedback Software Technical Review Entertainment 127

Mind the Product

APRIL 28, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community.

Product Research 123

Product Research Feedback Software Technical Review Entertainment 123

Mind the Product

MARCH 24, 2020

The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath. Suggest a guest.

Product Research 130

Product Research User Testing Testing Customer Experience 130

Mind the Product

APRIL 7, 2020

A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Roman’s new book is How to Lead in Product Management. The Product Experience is hosted by Lily Smith and Randy Silver. Quote of the Episode.

Feedback Software 164

Feedback Software Leadership Product Research Technical Review 164

Product Innovation Educators

FEBRUARY 13, 2023

PDMA is also the longest-running professional association for product managers, leaders, and innovators, having started in 1976. These projects are most often about creating world-class experiences in corporate visitor centers, museums, theme parks, and live events. Often, that’s through product design.

Customer Experience 113

Customer Experience Artificial Inteligence Feedback Software Data Visualization 113

Mind the Product

MARCH 31, 2020

When you want to learn about the state of product management across Asia, there are two people who come to mind: Adrienne Tan (CEO and co-founder of Brianmates in Sydney) and Colin Pal (Chief Product Officer, Caterspot in Kuala Lumpur). It might have implications for how that product is positioned in the market.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath.

Product Research 112

Product Research Customer Experience Entertainment Consulting 112

The Product HQ

MAY 10, 2024

If you want to become a product lead but have no experience, it is still not difficult to get there. You have to earn the necessary digital product management and lead skills and demonstrate them to potential employers with confidence. In general, they play a major lead role equivalent to a Director or VP of Product.

Customer Experience 52

Customer Experience Research Software Feedback Software Certifications 52

Userpilot

FEBRUARY 26, 2024

Customizable survey templates : These enable you to adjust the survey design using themes, helping it blend in with your brand and ensuring that the feedback forms integrate seamlessly into your user interface. Localization : For a global reach, ensure the tool offers customization and translation for various languages.

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Mind the Product

AUGUST 27, 2019

Understanding that, and the context our product exists within, let’s us let go of our ego, ignore how cool our brand is, and focus on whether we’re actually adding value to our customers’ lives or not. Even if your brand is cool. The Product Experience is hosted by Lily Smith and Randy Silver. Even if your brand is cool.

Product Research 87

Product Research Entertainment User Testing Customer Experience 87

Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? Zack began his career as a product designer before moving into product management and then growth roles.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. The Product Experience is hosted by Lily Smith and Randy Silver. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol & Bath.

Product Research 99

Product Research Customer Experience Entertainment Consulting 99

The Accidental Product Manager

OCTOBER 5, 2020

Product Managers Who Use Robots Are Doing Well Image Credit: Timothy Neesam. However, as much of setback as these turns of events have been, there are some product managers who are doing well even now. How To Be A Successful Pandemic Product Manager. How Product Managers Can Manage A Pandemic.

Product Management 65

Product Management Product Manager Artificial Inteligence Management 65

Userpilot

APRIL 28, 2024

The platform also helps you announce new product features and collect customer feedback. Chameleon is a product adoption platform. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth.

User Testing 52

User Testing Analytic Tools Feedback Software Customer Feedback 52