Alchemer Mobile

MARCH 29, 2022

Due to ease of use, people getting into a groove of at-home fitness, and quick access to information on the go, consumers stuck around, and Healthcare brands saw improved retention and engagement opportunities throughout the year. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years.

Healthcare 262

Healthcare User Testing Feedback Software Customer Feedback 262

Alchemer Mobile

DECEMBER 8, 2022

If more people actively tell you they do not love your brand or your app during a specific period, that’s not a failure. Here are some ways in which we recommend you deliver customer love in the winter months to boost consumer happiness: Close the feedback loop. Instead, we encourage you to see it as an opportunity to do better.

User Testing 246

User Testing Customer Feedback Data Visualization Customer Experience 246

Alchemer Mobile

MARCH 14, 2022

Mobile consumer feedback changed product roadmaps, improved ROI, drove revenue, and got companies closer to achieving their overall business goals. Ultimately, consumer feedback doesn’t matter without taking action. Close customer feedback loops. Capturing, analyzing, and acting on feedback are the first steps.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. Organizations of all types, from Fortune 500 brands to government agencies and school districts have all been going through Digital Transformation for decades. Embracing customer obsession in this way can set your brand apart in a crowded marketplace.

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Alchemer Mobile

AUGUST 26, 2021

This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. In-app feedback is also immediate, so you get insight into what’s happening in real-time. Why you should be collecting in-app feedback.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Sachin Rekhi

OCTOBER 29, 2018

Probably the most frequent question I get from product managers is around how to successfully prioritize a product roadmap. I think when folks come to me with this question they are often looking for a formula they can apply or at least an algorithm they can go through to prioritize their roadmap. Customer obsession. Vision obsession.

Roadmap 144

Roadmap Feedback Software Customer Experience Customer Feedback 144

Alchemer Mobile

MARCH 9, 2022

Frankly, the answer to that question is this: For most brands, customer retention is a nut they still haven’t cracked. Most brands today may think they build products around their customers, but in reality, our data shows they only hear from less than 1% of their customer base, which we call the “vocal minority.”

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

AUGUST 27, 2020

For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. For a consistent brand image, all of your marketing activities should communicate and reinforce this one statement. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Alchemer Mobile

AUGUST 19, 2024

A customer-obsessed product manager aims to not only solve customer problems but also to delight and surprise customers, thereby transforming them into loyal advocates for your brand. Customer-obsessed PMs DO: Constantly Listen to the Voice of the Customer: Actively collect feedback through surveys, user testing, and direct interactions.

Product Research 172

Product Research User Testing Customer Feedback User Friction 172

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

JULY 13, 2021

Product experiences should help your team educate and nudge customers through every stage of their relationship with your brand, including onboarding, feature adoption, expansion and growth, product planning, and long-term retention—all while centering on a regular cadence of listening to and acting on customer feedback.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Alchemer Mobile

MAY 31, 2024

Picture this: customers who feel truly heard are not just passive participants but enthusiastic advocates for your brand. Closed-loop feedback is the key to building this level of loyalty and trust—but why do so many product teams struggle with closing the loop? Why do brands struggle with closing the loop?

User Testing 130

User Testing Product Research Feedback Software Customer Feedback 130

Alchemer Mobile

NOVEMBER 29, 2018

Through proactive engagement and creating customer feedback loops, Apptentive has helped our customers boost engagement to 23%, reaching 20 times more customers than the conventional rate. Feedback Should Drive Your Product Roadmap. More than any other channel, consumers are open to talking to brands on mobile.

Feedback Software 173

Feedback Software User Testing Customer Feedback Reporting Tools 173

Alchemer Mobile

JULY 2, 2019

Far too often, companies don’t take action based on the feedback their customers provide, and instead make major product decisions in a vacuum. A lack of communication and implementation of customer feedback can affect brand loyalty and customers’ willingness to provide feedback in the future.

Product Research 198

Product Research User Testing Feedback Software Product Management 198

Split

JUNE 14, 2024

It’s never been more important to prioritize customer feedback when iterating on new features. Customer feedback can fine tune your product roadmap. Receiving this feedback and acting upon it quickly can be the difference between an exiting new product or feature, or a project that is stuck in the mud.

Product Research 52

Product Research Feedback Loop User Testing Customer Feedback 52

The Product Coalition

MARCH 1, 2022

Let’s rewind a moment to set the stage for an effective customer feedback strategy, before looking at some specific, practical tactics for actioning customer insights into your long-term product roadmap. Customer feedback insights will help your product team prioritize , make improvements, and achieve long-term goals.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Alchemer Mobile

JUNE 16, 2022

For mobile app customers, providing mobile feedback tends to involve navigating to a difficult-to-find support center or responding to an email buried in their spam inbox. It’s much easier for them to simply uninstall an app and move on to the next alternative rather than trying to communicate with a brand and troubleshoot the issue.

Feedback Software 130

Feedback Software User Testing Customer Feedback Product Research 130

Alchemer Mobile

JUNE 14, 2022

This practice results in delayed responses that come weeks or months after the customer’s last experience with your brand. . Even better, if they utilize in-app surveys, they can receive feedback in real time, and more of it. 5: Close the loop.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Usersnap

NOVEMBER 18, 2024

Its intuitive interface and customizable widgets make it simple for teams to collect actionable user feedback. With built-in feedback loop capabilities, you can easily keep every feedback provider informed about the status, ensuring transparency and building trust throughout the process.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap? UX roadmap.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Product Innovation Educators

JUNE 3, 2016

6 tips for getting buy-in on your product roadmap. (1) 5) Use Roadmap Dates Wisely. (6) Read the details at https://community.uservoice.com/blog/how-i-get-buy-in-on-my-product-roadmap/. Read the details at https://community.uservoice.com/blog/how-i-get-buy-in-on-my-product-roadmap/. Get the Product Mastery Roadmap and….

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

Alchemer Mobile

DECEMBER 6, 2018

This also makes the subsequent steps of building the MVP quicker and naturally feedback-driven. Of course, product managers have to deal with multiple priorities and needs on a daily basis, so it’s important to prioritize customer feedback to inform roadmap. That’s the power of an effective feedback loop.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Surfaces top feature requests and product pain points to our Product team so they can fix mission-critical issues and create a more customer-centric roadmap. Create a customer feedback loop.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Intercom, Inc.

AUGUST 6, 2020

It was part of the early phase where India became a software powerhouse, helping the world all around accelerate their technology roadmaps. . Prashanth: Stack Overflow is just an iconic SaaS brand with such a fantastic mission that has such a broad impact around the world, right? Jordan: That’s great. Jordan: Absolutely.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Userpilot

OCTOBER 13, 2022

Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Product roadmap – Share plans for your product with people, including features you will add soon.

Customer Feedback 98

Customer Feedback Feedback Software User Testing Product Research 98

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Use a public roadmap to collect and prioritize feature requests.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

Userpilot

SEPTEMBER 3, 2022

Segment customers based on NPS feedback and personalize their onboarding. Use a brand monitoring tool to analyze feedback via brand mentions across all relevant touchpoints and channels. Close the feedback loop by solving customer issues and improving user experiences. Brand monitoring tool.

Feedback Software 98

Feedback Software Customer Feedback User Testing Data Visualization 98

Userpilot

JULY 22, 2022

Close the customer feedback loop by being transparent about where user feedback is impacting product changes. Use a customer-facing roadmap to share plans, but avoid the feature fallacy trap. The main goal of this growth model is to deliver an amazing customer experience and scale up brand advocates.

Feedback Software 98

Feedback Software Analytic Tools User Testing Product Research 98

Intercom, Inc.

NOVEMBER 3, 2022

I think the name has worked out quite well for us in being able to build a brand. Liam: I think that’s one of the things branding early. So much of it has been brand-led and we were really inspired by it. And for us to do that, this predetermined roadmap doesn’t work for us. If you can, it is the way to go.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

JUNE 29, 2024

To gather and analyze user feedback, follow the strategies compiled in this blog. We also include tips for closing the conversation in an effective product feedback loop. Plus, the basics of user feedback and why you need to start collecting it in your business. Improve customer retention. Source: MonkeyLearn.

Customer Feedback 111

Customer Feedback Data Visualization Feedback Software User Testing 111

Gainsight

MAY 12, 2022

According to PwC, nearly a third of all customers now say they’ll stop using a brand they love after a single negative experience. What’s more, this customer-first approach to your product roadmap also fits perfectly into recurring revenue models. This is where customer feedback loops directly improve the customer experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

Userpilot

NOVEMBER 24, 2022

This can improve brand loyalty. Similar requests and customer feedback may highlight problems that need urgent attention from the product team. Customer requests collected with public roadmaps and feature request widgets give a high-level view and allow detailed analysis as well. Customer request feedback loop.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Userpilot

JULY 4, 2022

Close the feedback loop through personalized announcements after product changes. Avoid doing exactly what customers say or designing your roadmap according to the “collective” feedback. Step 5: Close the customer feedback loop. Postfity’s customer feedback loop.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. At Apptentive, we have Fan Signals which looks at expressed sentiment based on mobile actions and feedback.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

OCTOBER 31, 2024

Social listening tools : Software for monitoring online conversations, brand mentions, and trends. Voice of customer tools : Platforms that capture and analyze customer feedback across channels to help you understand how customers feel and talk about your product. Product feedback software: Trustpilot.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. TL;DR Customer sentiment is the overall feeling your customers have about your brand. Customer sentiment is the overall feeling your customers have about your brand.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105