Intercom, Inc.

APRIL 9, 2018

The SaaS industry has exploded in recent years due to relatively low barriers to entry, readily available venture capital funding and a deeper, more conscientious understanding of problems faced by internet businesses. In today’s market, there is no such thing as a software company that doesn’t have any competitors.

Research Software 216

Research Software User Testing Software Review Product Research 216

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Let’s walk through a day-by-day account of how to run the sprint. Then iron out any adjustments as a result of these reviews.

Strategy 113

Strategy Technical Review Product Strategy Product Research 113

Alchemer Mobile

AUGUST 2, 2024

From the classics like NPS and CSAT to new innovative ways brands are measuring CX, each measurement offers a unique perspective on how well your organization currently meets customer expectations. Brands should value loyalty because it directly correlates to customer lifetime value and drives growth through word of mouth.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Roman Pichler

FEBRUARY 14, 2023

But it doesn’t tell you where to go and how to get there—that’s what the discovery and strategy work does. These are typically brand-new and young products as well as products that are experiencing a bigger change, for example, to extend their life cycle by addressing a new market segment or by replacing some of the technologies.

Product Research 388

Product Research Feedback Software Research Software User Testing 388

Product Innovation Educators

FEBRUARY 17, 2025

Along the way we’ll explore how the role varies across different organizations and discuss the critical skill of defining and managing the boundaries of that product management role. Our guest is Francesca Cortesi, CPO and consultant for some of Europe’s multi-billion dollar brands and fastest growing businesses.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Roman Pichler

OCTOBER 6, 2020

How will it differ from competing offerings? How will it benefit the company? For example, generate revenue or meet a profit margin, reduce cost, or develop the brand? Additionally, I recommend running weekly review sessions to understand the progress of the discovery work and adapt it if necessary.

Product Research 299

Product Research Technical Review Feedback Software Research Software 299

Userpilot

APRIL 30, 2025

With Userpilots mobile solution , you can personalize in-app flows, trigger context-aware push notifications, and capture real-time insights: all without writing a single line of code. To show you how, Ill cover seven strategies that smooth out friction, enhance user engagement, and turn one-off app downloads into returning customers.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Product Talk

MAY 14, 2025

Its a whole other challenge to identify brand-new products to offer. As an early step in thinking about how to automate this manual process, Chi decided to story map the process her team followed. Chi started sitting in on quarterly business reviews with top vendors. Its one thing to iterate on an existing product.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

Intercom, Inc.

SEPTEMBER 24, 2019

We believe that thinking deeply about how designers can have maximum impact is the difference between a good product designer and a world class one, and it’s something that we’ve been talking about a bunch lately in Intercom. Impact: Intercoms employer brand is improved and becomes a more attractive place for designers to work.

Feedback Software 222

Feedback Software Leadership Framework Software Review 222

Alchemer Mobile

APRIL 9, 2020

So, what can these brands do to capture, analyze, and act on these changing customer behaviors? One of the most critical pieces to this puzzle is first understanding how your app compares to others in this industry and then tracking the changes you’re seeing against these benchmarks. Why are more people leaving reviews?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Userpilot

MARCH 29, 2024

What do we learn from the best brand activation examples? Brand activation is about driving product growth by connecting emotionally with people on a personal level. In this article, we take a deep dive into the concept of brand activation and go over 13 great examples that will inspire you to create your activation strategy.

Branding 105

Branding Analytic Tools Feedback Software User Testing 105

Roman Pichler

APRIL 2, 2019

One company I worked with, for example, assigned developers who had worked on enterprise systems using an ancient programming language to develop a brand-new, embedded product with the latest technologies. This led to a bloated, over-complicated code base and a product that was difficult to adapt and expensive to maintain.

Feedback Software 231

Feedback Software Research Software User Testing Customer Experience 231

Userpilot

MAY 22, 2024

You can access this information through the right customer lifecycle management software. To help you, we’ve listed the 10 best customer lifecycle management platforms in the market, including key features, user reviews, and pricing. It helps increase customer loyalty , brand awareness, conversions, and engagement. Get a demo.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Reporting Tools 105

The Product Coalition

MARCH 25, 2022

Taking into account the expanding usage of technologies in the financial industry, there is no wonder people started wondering how to make a fintech app. Although this term causes a lot of discussions, it isn’t a brand-new notion. Branding A mobile or web application will contribute a lot to your brand recognition.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Alchemer Mobile

DECEMBER 3, 2020

Every year, Apple implements a code freeze on all mobile apps where no new app submissions or app update submissions will be processed. Why does the Apple App Store enforce a holiday code freeze? How does the Apple App Store shutdown impact me and/or my team? When is the App Store Connect holiday shutdown? PROTECT YOUR RATINGS.

Software Review 189

Software Review Download Branding Customer Experience 189

UX Planet

MARCH 3, 2025

Website types and how to designthem 1. SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem.

Reporting Tools 57

Reporting Tools Magazine Software Review Customer Experience 57

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. How to start your UX analysis. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service. UX analytics tools worth considering.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” But how is it used? Let’s discover the way that leading brands are taking advantage of big data analytics. How leading brands made Big Data a part of their core business 1.

Data Visualization 143

Data Visualization Analytic Tools Reporting Tools User Testing 143

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Features to look for in customer retention software: Analytics and tracking. What is churn management software?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Alchemer Mobile

AUGUST 6, 2020

Product managers are rapidly advancing their skills, and as a result, the industry as a whole has had to level-up to compete as the world’s biggest brands continue to adopt a mobile-first approach. In reality, our data shows that brands only hear from less than 1% of their customer base, which we call the “vocal minority.”.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Manager 179

Userpilot

MARCH 30, 2025

Stickiness ratio: How often users return to your app in a given period. How to calculate it: Daily active users (DAU) / Monthly active users (MAU). Feature adoption rate What it measures: How many users actively use a particular feature within a defined timeframe. Create in-app announcements code-free with Userpilot.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Here’s how it works: Users can start a quiz for 1,000 CRED coins.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Alchemer Mobile

MAY 19, 2021

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as eBay, CNN, Viacom, Capital One, JetBlue, Arby’s Postmates, Zillow, Norwegian Cruise Lines, Safeway, Sonic, and more. How to collect more in-app feedback. Rightpoint.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

The Product Coalition

FEBRUARY 10, 2022

Unsurprisingly, business operators increasingly wonder about how to build a live streaming app. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. It can be embedded in the live streaming app or be a separate piece of software. What types of streaming applications are there?

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. And Digg is an iconic brand, really amazing products in its time. Brian: Great.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. Saas startups that provide software as a service have a good delivery model. What Is Saas? — Brief

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

APRIL 20, 2023

Brands and businesses are using innovative augmented reality apps to obtain a market advantage. An augmented reality app is a software application that blends digital visual content (and sometimes audio and other sorts) into the user’s physical environment. They may read reviews, compare prices, and even buy the product within the app.

Technical Review 148

Technical Review Reporting Tools Vision Software Review 148

Userpilot

APRIL 29, 2024

The pros of Pendo tooltips are their no-code functionality, mobile compatibility, and deployment options on third-party software. The cons of Pendo tooltips are the need to use code for in-depth customization and the lack of event-based flow triggering. Pros of Pendo tooltips No-code tooltips. alongside tooltips.

Software Review 105

Software Review Analytic Tools Feedback Software Embedded Analytics 105

The Product Coalition

FEBRUARY 3, 2022

, my guess is that they aren’t wondering how to do video conferencing, or how to post an ad on LinkedIn, or whether employees want virtual happy hours. They want to know how to create a team that works diligently and creatively to serve customers and shareholders better. 1: Culture. 2: Clear Policies.

Technical Review 158

Technical Review Software Review Feedback Software Customer Experience 158

Userpilot

MAY 7, 2024

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. How to create walkthroughs that drive product activation: Define a specific goal for your product walkthrough.

Feedback Software 105

Feedback Software Analytic Tools Reporting Tools Customer Communications 105

Alchemer Mobile

AUGUST 27, 2020

It is not whether you make mistakes (spoiler alert, you will), but how you learn from them that matters. Learning how to pivot quickly and adjust roadmaps is one of the most important skills a mobile PM can have. ability to read code, write some HTML/CSS, and troubleshoot computer issues), but are not completely proficient.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

The Product Coalition

DECEMBER 23, 2021

When it comes to building financial software, the importance of great design skyrockets. And it’s great that more open-minded companies understand how important it is to think about all social groups when it comes to using the software. How to make sure that such software products are truly universal?

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

The Product Coalition

JULY 12, 2022

But more often, it’s a client who is not ready to develop software. Two seemingly typical scenarios arise: There are no similar products on the market, and no one knows how to develop one well. Also, you had already solved the packing problem and knew how to make this solution wider.

Research Software 147

Research Software Weak Development Team Software Review Development 147

Userpilot

JULY 29, 2024

How to collect marketing analytics data Conduct customer surveys. How to analyze marketing data ? How to leverage Userpilot for marketing analytics: Track in-app events to understand user behavior and spot high-engagement areas. Build in-app surveys code-free with Userpilot. Track user behavior code-free with Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Mind the Product

MAY 13, 2020

We’re not designers (except when we are) or engineers (unless we can code) or anything actually, y’know, useful. Jeffrey Fredrick and Douglas Squirrel know this well, and their new book Agile Conversations , focuses on the five critical conversations you’ll have and how to perfect them. Quote of the Episode.

Agile 195

Agile Product Research Feedback Software Software Review 195

Mind the Product

MARCH 17, 2020

How to work with designers. How to work with anyone. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!)

Product Research 47

Product Research Research Software Customer Experience Feedback Software 47

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. Provide a few lessons on how to use the tool.

Research Software 94

Research Software Analytic Tools Data Visualization Web Developers 94