Mind the Product

JUNE 7, 2018

The Times and The Sun, flagship brands of News UK, are on a journey to become more product led in how they develop and maintain their digital assets. This means there is a lack of strategy to develop digital products which meet the needs of users and generate revenue. Move From Product Delivery to a Product Function.

Leadership 92

Leadership Weak Development Team Product Research Customer Experience 92

The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. A risk is an uncertain event that may have both a positive or negative impact on a product. No one liked the product.

User Testing 167

User Testing Weak Development Team Product Research Customer Experience 167

The Product Coalition

JULY 6, 2022

Fifteen years ago Ben Horowitz published his now famous memo, “G ood Product Manager/Bad Product Manager ” in which he posits that “A good product manager is the CEO of the product”. A bad CEO takes the credit and passes on the blame. This is a classic leadership trap that many leaders (not just CEOs) often fall into.

Data Visualization 105

Data Visualization Weak Development Team Technical Review Software Review 105

Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

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Weak Development Team Research Software Product Research Leadership 131

Userpilot

NOVEMBER 14, 2022

The good news is that SEO can help make that process much easier by giving you the insights your team needs to pick a profitable niche and scale your business. Finally, once you’re done with keyword research on finding a niche, share the results with your team for further brainstorming. Branding is a time-consuming, expensive process.

User Testing 87

User Testing Data Visualization Research Software Customer Experience 87

Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. How do you improve the weaknesses and optimize the strengths?

Data Visualization 98

Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Roman Pichler

FEBRUARY 6, 2018

The Product Leadership Conundrum. But you can’t accomplish it on your own and rely on the development team and stakeholders. At the same time, you can’t tell the individuals what to do or assign tasks to them, and you are typically not in a position to offer incentives, like a bonus or pay rise.

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The Product Coalition

SEPTEMBER 10, 2019

How I Learned to Lead a Cross-Functional Product Team with Limited Resources For product managers, especially those at large organizations confident in their market position, it seems normal to have a permanent team (or even several teams), ready to serve and execute any request on demand. This approach just doesn’t work.

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People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. It also showcases why your organization is uniquely positioned to do so. Identify their strengths, weaknesses, opportunities and threats (SWOT).

Strategy 52

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Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Research Software 87

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Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. This is what we did. 2012 – the Inception.

User Testing 119

User Testing Weak Development Team Onboarding KPIs Customer Experience 119

The Product Coalition

JUNE 13, 2019

Sure, there are some junior positions out there that can be reached with a few months’ experience and a prestigious certification. However, most of the time professionals who undertake the transition aim to build the following story with their resume: their gradual acquisition of product skills across different positions and functions.

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Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. Major Takeaways: You can’t help others if you’re not in a position to help yourself. Grow Your Personal Brand in 30 Minutes a Day or Less led by Brandon Cestrone, Founder at CS Insider.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Bain Public

DECEMBER 14, 2021

How do you guarantee that your team is creating value for your customers in a way that creates value for your business? The Five Dysfunctions of a Team by Patrick Lencioni This book is all about the fascinating and complex world of teams. It explores the fundamental causes of organizational politics and team failure.

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Innovatemap

SEPTEMBER 9, 2020

The hit to your credibility and brand is hard to recover from. Your product and engineering teams are fighting fires constantly and do not have the bandwidth to think about the future. That stagnation will prevent new sales, keep your team from growing in skills, and prevent top talent from wanting to come work for you.

Customer Experience 52

Customer Experience User Testing Analytic Tools Research Software 52

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

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The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). McElroy wrote a short memo where he described “Brand Men” who had overall responsibility for the brand and managing of a product.

Product Management 92

Product Management Product Manager User Testing Product Research 92

Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Speaking of which, Microsoft has revealed it is developing a new feature for Outlook that will allow users to keep track of any meetings they can’t attend in person. Enjoy the rest of your week!

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Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. We tend to remember the peak of the experience (whether positive or negative) rather than the end-to-end experience. Social Media and Brand Reputation.

Data Visualization 135

Data Visualization Reporting Tools Analytic Tools User Testing 135

Mind the Product

APRIL 23, 2018

And leaders have an outsized impact on team performance. She shared some insights on human behavior, and how we as leaders can use our influence to build a culture of psychological safety, enhancing collaboration and problem solving in our teams. On the tactical front, we talked about the good and bad sides of data.

Agile 116

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Product Innovation Educators

NOVEMBER 23, 2020

Meanwhile, I was working with other clients on positioning their products for survival through the pandemic, and I asked leaders, “How are you even trying to approach this?” Microsoft Teams had to figure out how to scale and service their product when its application was far greater than they had anticipated.

Airlines 70

Airlines Product Management Product Manager Data Visualization 70

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Starting a community of practice I joined Pearson to create the Future Technologies team. Consider brands are 86% more trustworthy if co-creation occurs.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Niamh, welcome to the show.

Research Software 138

Research Software Engineering CTO Definition 138

Intercom, Inc.

MAY 8, 2019

How do you keep up with such breakneck development? By building a nimble, swashbuckling team that relishes tackling new challenges on the high seas of marketing. This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. ” Marketing in the world of the changing algorithms.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. More and more companies and brands are defining their purpose and using it as a guide to how they do business. Our world is in the midst of some seismic changes.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Business of Software Conference

FEBRUARY 16, 2021

So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. And I was a software developer before. The Good and the Bad of Taking Money. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. So we assume that if vanity metrics are going in a positive direction, impact metrics are, too.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

The Product Coalition

MAY 25, 2021

This article focuses on shifting one’s perspective from a team level Product Manager to an organization wide Product Leader. I had a number of attitudes and beliefs that were counterproductive and held me back: Leadership is responsible for solving organizational problems and strategy.

Product Research 126

Product Research Leadership Weak Development Team Feedback Software 126

The Product Coalition

JANUARY 12, 2020

So I decided to write a complete guide on getting your team from where they are, to fully using OKRs in 30 days. How to have meetings with the team, what to cover, how to get low performing teams back on track and then how to persuade everyone in the company to use them too. I also make sure to cover the more human elements.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Coalition

APRIL 25, 2022

The Best Product Managers use Product Management Software for: We’ve broken down this list into four stages of the feature life cycle that contributes to building the product value: opportunity identification and validation, design and prototyping, feature development, and launch and iteration.

Analytic Tools 158

Analytic Tools Data Visualization Feedback Software Research Software 158

Intercom, Inc.

DECEMBER 14, 2022

Build a community of brand ambassadors to promote your content and leverage the interviewees’ networks for wider reach. I love media, I love content, and I love the team here. You probably will be quite bad when you start. I see all these companies with marketing teams and they’ve got a social media person.

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Weak Development Team Analytic Tools Branding Download 129

Sachin Rekhi

JANUARY 26, 2020

I'm a firm believer that Objectives & Key Results (OKRs), the goal-setting framework invented at Intel and popularized by Google and John Doerr , can be a highly effective leadership tool for a team of any size. I've seen teams define new OKRs every month, every quarter, or every year. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

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Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

SEPTEMBER 26, 2019

And it’s not without good reason: nearly all software products with dominant market share started as apps but grew to the point where third-party developers began building valuable integrations on top of what these companies had already created. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers.

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