Product Talk

JANUARY 24, 2024

For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company. At the time, they were using language like, “I’m building a tool that helps PMs map out the interconnectedness of everything they’re working on.

Research Software 307

Research Software Feedback Software User Testing Customer Experience 307

Alchemer Mobile

MAY 19, 2021

Do you have the right tools to capture that voice? To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Apptentive.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Product Talk

OCTOBER 2, 2024

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

Feedback Software 278

Feedback Software Customer Experience Data Visualization User Testing 278

Product Talk

FEBRUARY 8, 2023

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Research Software 265

Research Software Feedback Software Analytic Tools Customer Communications 265

Alchemer Mobile

NOVEMBER 13, 2024

Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. They are also inclined to recommend the brand to others.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Productside

MARCH 4, 2025

Key topic #2 AIs Impact on Advertising How AI is transforming ad targeting, fraud detection, and campaign performance for small businesses and enterprise brands alike.

Data Visualization 177

Data Visualization Leadership Advertising Reporting Tools 177

Alchemer Mobile

NOVEMBER 22, 2024

To better understand the common challenges organizations face with digital feedback tools, we conducted a comprehensive market research study that revealed several critical pain points. When one tool gathers feedback via email and another through your website, consolidating all that data and customer feedback can be nearly impossible.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Productside

MAY 27, 2025

Theyre facing mounting pressure, internal friction, and a big challenge: turning a well-known brand with a faltering product into a focused, outcome-driven organization. WellNest has a strong foundationbacked by a trusted 20-year-old brand and longstanding relationships with employers, employees, and practitioners.

Product Strategy 199

Product Strategy Strategy Product Research Weak Development Team 199

Roman Pichler

JANUARY 20, 2025

Listen to the audio version of this article: [link] A Product Strategy System The product strategy system in Figure 1 consists of four main parts: people, processes, principles, and tools. Are the right tools applied? Tools If the only tool you have is a hammer, its tempting to see every problem as a nail, Abraham Maslow once said.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Alchemer Mobile

MAY 7, 2025

Build a foundation that drives action Use reporting tools to translate feedback into trends. But remember, the retail brands that act on feedback most effectively are the brands that will emerge stronger with loyal customers, stronger pricing power, and a clearer understanding of what drives their success.

Feedback Software 130

Feedback Software User Testing Customer Feedback Data Visualization 130

Userpilot

APRIL 30, 2025

In Userpilot, you can fully customize mobile carousels to match your brand’s personality. With Userpilot, you can send push notifications from the same platform as in-app onboarding flows, eliminating the complexity of extra tools, APIs, and workflows. This way, you arent just annoying customers and being overly promotional.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. More brand evangelists. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

AUGUST 12, 2021

For many customers, their first interaction with a brand happens on a mobile device, so creating a stand-out mobile customer experience is key. The way in which customers interact with brands on their phones is different from how they interact with them in-person or even on the computer.

Customer Experience 312

Customer Experience User Testing Customer Feedback Feedback Software 312

Product Innovation Educators

MARCH 3, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

Roman Pichler

MAY 12, 2025

Youll have to be able to experiment with new processes, technologies, and tools, make mistakes, fail, and recover quickly. It offers the autonomy to do things differently and develop brand-new products. Using an incubator can help you with this. 6] Figure 2 summarises the strategizing effort for the three innovation types.

Research Software 196

Research Software Technical Review Customer Experience User Testing 196

The Product Guy

FEBRUARY 26, 2025

In our latest Patreon-exclusive article , part of the Roadmap to Mastery Collection , we explore: Why trust is now a product featurenot just a brand value. A growing library of frameworks, case studies, and actionable tools. So, how can product managers proactively build and protect trust in their products?

Differentiation 150

Differentiation Roadmap Technical Review Article 150

Lenny Rachitsky

MAY 12, 2025

He walks through real-world workflows using tools like Midjourney and Cursor to prototype complex interactions, re-create brand assets, and explore creative directions faster than ever.

ChatGPT 107

ChatGPT Branding Reference Enterprise 107

Alchemer Mobile

FEBRUARY 21, 2025

Step 2: Learn how open text analysis benefits your team Open text analysis is an invaluable tool for different teams, each benefiting in unique ways: CX Teams Text analysis allows CX teams to dig deeper into issues that impact customer satisfaction, retention, and ultimately revenue.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Usersnap

NOVEMBER 18, 2024

That’s when I realized we needed a changelog tool that fit our product’s rhythm and our users’ preferences. With the right tool, we could streamline updates, deliver them where users are already engaged, and highlight our latest and greatest features in style. Why Choose These Tools? Let’s dive in! Usersnap 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Product Talk

DECEMBER 11, 2024

Tweet This When you consider employee experience to be a product and People Ops to be the product team, this impacts how you frame other teams like recruiting and employer branding. The new tool would not have solved the problem, Eva says. It was too complicated and required too many touchpoints.

Product Research 233

Product Research Customer Experience User Testing Feedback Software 233

Productside

MARCH 6, 2025

Technology Roadmap Figure out the dev stack, the product backlog tools (Jira vs. Aha?), Align Tools & Processes Standardize your product ops so each new product merges smoothly. and how quickly you can merge them with your current methods. Adopt Best Of Maybe the acquired teams product processes are light-years ahead of yours.

Technical Review 177

Technical Review Software Review Development Team Review Product Management 177

Userpilot

MAY 30, 2025

If youve ever tried evaluating product tour tools, you know the surface-level comparisons dont tell you much. Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? Must-have features of good interactive user guide tools Not all tools are built the same. Therefore, the best tool for you will depend on your needs and budget. Ability to customize each interactive guide to fit your brand and style.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Alchemer Mobile

MARCH 26, 2021

When we were writing this post, we did a little research to see what other brands were saying about mobile customer experience. Typically, when brands claim this, it’s more of a marketing technique and less of an actual pillar in their product strategy. So, we won’t waste your time. Love Dialog. Rating prompts. Message centers.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Intercom, Inc.

JULY 28, 2020

They want fast and personal experiences from all brands, big and small. In a world where customers can readily switch brands, all companies need to invest in customer relationships and the best way to do that is to shift to conversational relationships. Customers now expect both. We’re calling it “conversational relationships.”

Research Software 290

Research Software Customer Experience Data Visualization User Testing 290

Alchemer Mobile

APRIL 5, 2022

It’s likely that Finance apps see lower churn than other categories due to the simple fact that it’s harder for people to change banks and shift their financial planning tools than it is to, say, try a new restaurant. How FinTech Brands Can Use Sentiment Data to Improve CX. Bonus reading and resources. Download your copy here.

Finance 261

Finance User Testing Feedback Software Research Software 261

UX Planet

MAY 27, 2025

For decades, banks competed through branch locations, branding and fee structures. The answer lies in offering what others dontfeatures that make life easier and smarter, like real-time financial insights, savings alerts that actually help and seamless integration with the digital tools people already use.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Reveal

JUNE 24, 2025

Traditional BI tools were not built for embedded use cases. In this article, we will break down what self-service BI really means, how it compares to traditional BI, and what to look for in embedded self-service BI tools that align with your product architecture. This is where embedded self-service BI comes in. And that matters.

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Alchemer Mobile

FEBRUARY 17, 2021

When brands listen to and act on the voice of the customer (often referred to as simply “VoC”), it can completely revolutionize the way their business operates. Many brands use traditional methods like NPS and CSAT to understand the voice of the customer. How has the last year impacted brand sentiment?

Data Visualization 264

Data Visualization Customer Feedback Customer Experience User Testing 264

Alchemer Mobile

MAY 4, 2021

One of the most common surveys brands deploy is the NPS survey. We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. We simply ask, “Do you love [insert your brand here]?” Do you love our brand? Do you love our app?

Product Research 246

Product Research Feedback Software Data Visualization Onboarding KPIs 246

Lenny Rachitsky

NOVEMBER 19, 2024

Below, Hilary Gridley , director of product management at WHOOP, shares strategies she’s learned to leverage the latest AI tools to not just become a better manager but to level up her entire team. These tactics and tools are practical and actionable, and you can start experimenting with them today, even if you’re not managing.

User Testing 129

User Testing Customer Feedback Feedback Software Reporting Tools 129

Userpilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Enhances your brand reputation As of this year, over 70% of people in the US use social media.

Customer Satisfaction 111

Customer Satisfaction Customer Experience User Testing Feedback Software 111