Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. Product management and leadership speakers. But how do you do that?

Customer Experience 100

Customer Experience User Testing Customer Feedback Research Software 100

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 81

Customer Experience Feedback Software Customer Feedback User Testing 81

Centercode

SEPTEMBER 1, 2020

The leadership team created a beta testing program to solve that problem. In order to facilitate direct and continuous interactions with their customers, they needed more than a beta testing program. The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap.

User Testing 98

User Testing Product Research Testing Customer Feedback 98

Sachin Rekhi

AUGUST 4, 2021

There was even an emerging set of courses focused on product leadership. We'll revisit the product work you are already doing in your role and share unique tools that help you prioritize needle-moving work, develop your product intuition, empower your team, garner leadership buy-in, and focus your efforts on what truly matters.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Business agility encompasses aspects such as product innovation, customer-centricity, cross-functional collaboration, and adaptive strategy execution.

Agile 59

Agile Data Visualization Feedback Software Reporting Tools 59

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ Asking the customer to use a service that makes decisions for them means asking them to trust you.

Product Research 175

Product Research Data Visualization User Testing Research Software 175

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges.

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). What features should be prioritized in a new product to effectively solve key user pain points?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. Failure to meet these expectations can lead to customer churn and missed opportunities. reduced processing time by 50%), improved customer satisfaction (e.g., boosted sales by 20%).

Enterprise 123

Enterprise Research Software Feedback Software Strategy 123

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Gainsight

OCTOBER 2, 2023

View this post on Instagram A post shared by HubSpot (@hubspot) Which is why here at Gainsight, we are delighted to announce the findings of the Customer Success Index EMEA 2023. Based on the results of our latest survey of European companies, it is clear that the field of Customer Success (CS) is all grown up—and strategic.

Customer Experience 52

Customer Experience Customer Feedback Reporting Tools Software Review 52

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. I’m pleased to announce that for the first time the Summit will feature a Product Leadership Exchange.

User Testing 79

User Testing Leadership Customer Feedback Product Research 79

Product Innovation Educators

MARCH 2, 2020

Four case studies in innovation for product managers. I have investigated some success case studies in the past about LEGO, Wikipedia, IKEA, TripAdvisor, and Dyson. I expect you’ll find the insights from the case studies helpful. Summary of some concepts discussed for product managers. [01:11]

Customer Feedback 98

Customer Feedback User Testing Customer Experience Feedback Software 98

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Mapping the customer success journey.

User Testing 89

User Testing Customer Experience Customer Feedback Certifications 89

Melissa Perri

OCTOBER 31, 2019

They were on the case study portion of the interview, where they had to prioritize major initiatives for the company. using hard data from the market, customers, and financials?—?they And only when leadership has not set a strategy for them. They don’t give you real business insights. That is not leadership.

Framework 293

Framework Data Visualization Leadership Strategy 293

UX Studio

JULY 9, 2019

Ever wonder about the difference between leadership and management? This article shares essential leadership qualities. Also, we’ll give some examples of what leadership on a UX team looks like. What does leadership involve? Everyone has leadership qualities. Leadership qualities list. Both need leadership.

Leadership 95

Leadership User Testing Product Research Data Visualization 95

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Good Product Manager

MARCH 6, 2016

Survey: Understanding and Prioritizing Customer Needs for Innovation. One of the most important things that product managers need to do is understand customer needs in order to drive new products and enhance existing offerings. I’m pleased to announce that for the first time the Summit will feature a Product Leadership Exchange.

User Testing 60

User Testing Leadership Customer Feedback Product Research 60

UX Planet

DECEMBER 15, 2023

They’ve likely faced the challenges you’re encountering and can provide insights based on their own journey. They can provide feedback, recommend resources, and even offer training sessions. Personalized Feedback: One of the most beneficial aspects of having a mentor is receiving personalized feedback.

Positioning 52

Positioning Feedback Software Research Software User Testing 52

Userpilot

JULY 27, 2023

In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. TL;DR Customer retention is the ability of a company to retain its customers over a specified period of time. Driving users toward activation with checklists.

Product Research 78

Product Research Onboarding KPIs Customer Experience Data Visualization 78

Userpilot

JUNE 3, 2022

Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. The tools like Userpilot and Mailchimp simplify your work processes and help you create personalized experiences to keep users engaged both in-app and by email. User onboarding tools: Userpilot.

Research Software 90

Research Software Analytic Tools Feedback Software Data Visualization 90

DISQO

JULY 22, 2018

Speakers shared numerous lessons throughout the one-day conference, as well as on the day before during a small leadership forum and various workshops. Below are the actionable insights from the conference and leadership forum: Never stop learning. Product leadership will take the industry to the next level.

Customer Feedback 66

Customer Feedback Product Management Product Manager Leadership 66

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. WatchMojo has looked to us for clarity, read their case study. Customer testimonials. Live Course led by Paul Ortchanian.

Workshop 52

Workshop Leadership Document Roadmap 52

The Product Coalition

FEBRUARY 22, 2023

We would like to present to you a successful case study of the Customer Success Department (CSD) of Social Discovery Group. Especially if the specific character of work involves communication with customers and constant focus on their problems. What do the employees think?

Product Research 139

Product Research Feedback Software User Testing Customer Feedback 139

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 93

Analytic Tools Data Visualization Research Software Feedback Software 93

Good Product Manager

MARCH 29, 2016

How Product Teams Understand Customer Needs for Innovation. My colleague Rachel Young and I have been conducting research for the past year on how b-to-b organizations understand customer needs and apply them to product innovation. Learn more about the Product Leadership Exchange and how you can be part of it.

Events 84

Events Product Research User Testing Customer Feedback 84

DISQO

JULY 22, 2018

Speakers shared numerous lessons throughout the one-day conference, as well as on the day before during a small leadership forum and various workshops. Below are the actionable insights from the conference and leadership forum: Never stop learning. Product leadership will take the industry to the next level.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

DISQO

JULY 22, 2018

Speakers shared numerous lessons throughout the one-day conference, as well as on the day before during a small leadership forum and various workshops. Below are the actionable insights from the conference and leadership forum: Never stop learning. Product leadership will take the industry to the next level.

Customer Feedback 40

Customer Feedback Product Research Product Management Product Manager 40

Mixpanel

MARCH 30, 2020

When gender diversity at the executive level is brought to parity, organizations are 15 percent more likely to gain more profit , improve customer experience , and attract and retain expensive talent , according to McKinsey. Want to add users? Let’s dive in. Build a mobile app. Want to know what you should consider when going mobile?

Analytic Tools 116

Analytic Tools Feedback Software Reporting Tools User Testing 116

UX Studio: Product Management

MARCH 5, 2024

After these conversations, our leadership will find the most suitable person for the position who will help the internal team. Our leadership considers professional background, previous experiences, and the colleague’s personality. Check-out our case studies and what our long term partners tell about us.

Research Software 81

Research Software User Testing Feedback Software Product Research 81

The Product Coalition

JUNE 22, 2021

In this article, I discuss how individual contributors can become effective interviewers and demonstrate leadership skills in improving their hiring process. Their guidance and oversight impacts user experience and feature engagement. Their leadership in the vision, strategy, and roadmap drives customer and business outcomes.

User Testing 101

User Testing Customer Experience Customer Feedback Product Research 101

Mind the Product

JANUARY 7, 2019

That’s me, giving my “Customer Obsession” talk at ProductTank in SF. Like product development, creating a talk is a highly iterative process that depends on feedback loops and metrics. Search for a story where you can offer insight through inside knowledge, special skills, or a unique perspective. Share Your Story. Tell Stories.

Product Research 122

Product Research Data Visualization Feedback Software User Testing 122

Sachin Rekhi

JANUARY 9, 2019

Product management is fundamentally a leadership role in that you are ultimately responsible for leading a product development team to deliver a compelling product that resonates with your customers. I've found one of the best ways for product teams to make this advice actionable is by articulating your products design principles.

Feedback Software 125

Feedback Software User Testing Customer Experience Product Research 125

DISQO

MARCH 28, 2019

Numerous product leaders explained to us how, with the help of on-demand insights technologies like Alpha, they’ve been able to introduce cutting-edge products to market and impact meaningful metrics like user engagement and revenue. Data is transformed into actionable insights, rather than acting as a distraction.

Customer Feedback 61

Customer Feedback Feedback Software Customer Experience Data Visualization 61

Business of Software Conference

SEPTEMBER 1, 2023

Jaimie Woolf Jamie Woolf will share the Pixar formula for storytelling and show how you can use current or past events with a negative emotional impact as a ‘narrative springboard’ for crafting powerful leadership stories. You will gain a powerful insight into how to craft better stories. Justin Dickow A case study like no other.

Data Visualization 52

Data Visualization Banking Customer Experience Framework 52