The Product Coalition

MARCH 1, 2022

If your business is regularly connecting with customers via social media, email newsletters, and other communication channels, this is a great opportunity to share positive feedback. Build case studies with your brand cheerleaders The customers who give you the very best feedback?—?the

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Userpilot

AUGUST 7, 2019

Build outstanding feedback loops. Feedback is crucial for understanding your customers’ experiences, needs and issues. Hence, building great feedback loops is going to be crucial for your Customer Success team and your overall business. Either way, online reviews can be a good source of feedback.

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. A Case Study in Closing the Gaps: Amazon Amazon is often cited as a leader in delivering seamless customer experiences. If what they perceive when using your product doesn’t match these expectations, dissatisfaction sets in.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

DECEMBER 6, 2024

Case Studies of Successful AI-Enhanced UXProjects We know that the implementation sounds like a difficult task. Continuous Feedback Loops : Incorporate user feedback to refine AI systems and address unintended consequences in realtime. And, believe us, it is.

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Feedback Software Research Software Analytic Tools Data Visualization 89

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. It’s worth thinking about a mix of content, including: Case studies – serve as a useful source of social proof that others have benefited from the product.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Userpilot

SEPTEMBER 9, 2024

Userpilot shares the stories of successful customers in case studies Userpilot interviews its successful customers regularly and formulates case studies to showcase real-world examples of how companies have effectively used the platform to achieve specific goals. Explore other Userpilot’s case studies.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Userpilot

OCTOBER 16, 2022

Create case studies with relatable problems that attract good-fit customers. Collect active and passive feedback , act on it, and close the feedback loop. Create case studies about your customers. Creating case studies brings customer intimacy benefits in many dimensions.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

DISQO

JUNE 5, 2018

The post Case study: How Alpha enables LendingTree to improve speed-to-insight and make smarter product decisions appeared first on Feedback Loop. If you’re looking to join a deeply passionate team that is delivering meaningful innovation to digital lending, apply on [link].

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

The post Case study: How Alpha enables LendingTree to improve speed-to-insight and make smarter product decisions appeared first on Feedback Loop. If you’re looking to join a deeply passionate team that is delivering meaningful innovation to digital lending, apply on [link].

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

Userpilot

SEPTEMBER 8, 2023

Copying A/B testing case studies. Continual feedback loop: Establish a continual feedback loop between A/B testing and product development. It’s understandable; case studies provide inspiration and save time. Don’t give up on the test because one hypothesis failed. Avoid this.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Usersnap

AUGUST 26, 2021

With every customer interaction, they can extract feedback for the right department to address it. Here’re 4 best practices for CS teams take charge of customer feedback loops: Understand the job-to-be-done of each issue and if there are other related problems the customers wish the product can solve.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

The Product Coalition

JULY 6, 2022

Each Lean product manager is responsible for four areas: A few features One problem One solution, and One outcome Lean is an approach often used by startups, in which a small team and a series of feedback loops create a minimum viable product (MVP) which is then tested with potential customers, and then reworked based on this feedback.

Startups 158

Startups User Testing Product Research Feedback Software 158

Userpilot

MARCH 23, 2023

Keep customers updated and follow up when the problem has been resolved to close the customer feedback loop. Growth marketers : Growth marketers can use survey results to identify customers who can publicly rate their offering or participate in case studies. This is called closing the feedback loop.

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

OCTOBER 15, 2022

Routinely collect customer feedback to get a first-hand look at what customers want from their experience. Act on their feedback, then close the feedback loop by notifying them of the changes. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Product Talk

JANUARY 8, 2020

Case studies and real-world examples of how product teams are putting this program into practice. I did start writing a book but realized that I wanted a better feedback loop between me and my readers to know if I was on the right track with my content. Access to a supportive Slack community of like-minded peers.

Product Research 152

Product Research Workshop Books Events 152

Userpilot

AUGUST 23, 2022

Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Run voice of the customer programs and continuously collect customer feedback with individual interviews, focus groups, in-app surveys, etc.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

Agile Velocity

MAY 3, 2024

Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation. Establish mechanisms for collecting feedback from teams, stakeholders, and customers regularly. Use this feedback to identify bottlenecks, address issues, and refine processes iteratively.

Agile 97

Agile Data Visualization Feedback Software Reporting Tools 97

Userpilot

NOVEMBER 20, 2022

Build a knowledge base of self-service support content, including help articles, video tutorials and case studies. Collect customer feedback with CX surveys, and then act on that feedback to improve your product. Don’t forget to close the feedback loop by notifying customers of the changes you made.

Customer Experience 98

Customer Experience User Testing Customer Feedback Embedded Analytics 98

Intercom, Inc.

MAY 13, 2021

When we drive customer advocacy, when we are able to have customer testimonials and customer case studies and customer wins and success stories, we’re able to drive value for our business by bringing that to prospective customers. And what cross-functional relationships do they need to be advocating for to make that happen?

User Testing 177

User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

SEPTEMBER 26, 2024

Feature feedback surveys to measure new feature success. Results: Up to 1% reduction in customer churn with Userpilot NPS What was the impact of tightening the feedback loops with Userpilot surveys? Welcome survey created in Userpilot. NPS surveys and the strategies they executed allowed them to reduce churn by 0.5%

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

SEPTEMBER 12, 2024

This allows you to keep your feedback loops tight and respond to urgent user requests quickly. By adopting Userpilot as their feedback solution, they managed to improve the accuracy of their data while keeping their engineering resources focused on what matters most. Survey audience settings in Userpilot.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

Userpilot

APRIL 8, 2024

Always act on customer feedback and close the feedback loop. Use analytics and feedback to identify power users. Collaborate with successful customers on case studies. Leverage product virality and network effects to drive organic growth. Regularly monitor user sentiment via NPS surveys.

Analytic Tools 100

Analytic Tools Feedback Software Data Visualization Strategy 100

Userpilot

SEPTEMBER 30, 2024

The easy access to data allowed them to tighten the feedback loops. . – Tom Ulman, Lead Product Designer at 3P Learning For example, they previously used Salesforce and MailChimp to deliver surveys (email only) and Hotjar to analyze user interactions inside the product. Now, they can do all of that and more with Userpilot.

Product Research 105

Product Research Analytic Tools Feedback Software User Testing 105

Userpilot

NOVEMBER 1, 2022

Ask them for their feedback using in-app microsurveys. Implement their feedback, then close the feedback loop by notifying them of product changes. Then, close the feedback loop by notifying your customers when you’ve made product updates based on their feedback. Provide customers with choices.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 10, 2024

As long as you close the feedback loop by communicating the outcomes and following with tangible actions. Self-service support via a resource center with how-to guides, tutorials , case studies, and chatbots. It makes customers feel valued when you show that you’re interested in their views and opinions.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

Userpilot

JULY 21, 2022

Instead of manually asking for customer feedback, you can create an automated feedback loop to help you better solve customer queries. Your resource center can include FAQs, video tutorials, live chats, case studies, and other helpful documentation. Build an in-app resource center.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

The Product Coalition

MARCH 29, 2018

2) Referenceable customer case studies with details on their need, the solution and the ROI impact they experienced. Create short feedback loops with sales when you test pricing in the market. Two ways to do this: 1) A trial where a client can prove it to themselves and their budget-holding decision makers.

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

Userpilot

AUGUST 23, 2021

But next, you’ll want to figure out what factors are causing them to be detractors and close the feedback loop. Listening to these customers and closing the feedback loop by addressing their concerns will go a long way toward preventing a slide into the other categories of detractors. hint: not all detractors are bad).

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

UX Planet

JANUARY 16, 2024

Customer feedback loop: Ongoing feedback from your customers is crucial. Case studies of branding gone wrong Colgate: Food Products Victoria’s Secret: Ad Slogan Colgate, known for dental care, ventured into the food industry with frozen dinners. Fresh concepts often come from exploring unrelated fields.

Branding 98

Branding User Testing Product Research Data Visualization 98

Userpilot

JANUARY 14, 2022

Using a tool like Userpilot , you can not only gather feedback using an NPS survey but also segment users based on their scores. You can even automate responses that close the feedback loop and drive user engagement. Customer feedback micro surveys – They collect feedback on a particular product feature, product, or page.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

DECEMBER 19, 2023

Start off by setting up routine trigger surveys throughout the customer journey to collect feedback on user needs. Once you have all that data, implement the feedback and suggestions. Lastly, don’t forget to close the feedback loop by letting customers know you acted on their input. Re-engagement email example.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

AUGUST 28, 2024

This can include structured feedback sessions and regular updates. Develop Feedback Loops : Establish robust feedback loops with both users and internal teams to continuously improve the product. This can include structured feedback sessions and regular updates.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 27, 2021

Listen to your customer's feedback and prioritize your roadmap where it makes sense. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters. Read the full case study on how Kommunicate is now using Userpilot and checklists to improve product adoption.].

Feedback Software 98

Feedback Software Analytic Tools Product Research User Testing 98

Userpilot

AUGUST 2, 2023

Whether you provide a solution or not, it’s always important you get back to customers to close the feedback loop. Building an open-ended feedback survey in Userpilot. Include case studies of successful customers. Fixing it will make their experience smoother and improve engagement.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

AUGUST 19, 2024

It’s packed with practical advice and case studies from leading companies. With a diverse range of guest experts, the podcast shares real-world case studies and actionable tips for building customer-centric cultures. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Lenny Rachitsky

SEPTEMBER 3, 2024

The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Userpilot

OCTOBER 19, 2022

Now, it's time to make it irresistible using assets like testimonials, case studies, and whitepapers. Finally, make sure to close the feedback loop. Finally, you want to demonstrate value. This group already has some interest in your product or service. Website Visitors. NPS response tagging in Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98