Gainsight

FEBRUARY 16, 2021

Nearly every “category-creating” company ends up standing for something. Remember, Events Are Your “One Moment In Time”. And we went all out with every event. Product, Marketing, CS, Sales, and other functions focused their deliverables around the event. An underreported part of category creation is human connection.

Customer Experience 64

Customer Experience User Testing Events Definition 64

The Product Coalition

APRIL 15, 2019

This post lays out the different categories of tools your product team needs in the stack and provides some example tools in each category. Rather than try to be comprehensive lists of the tools in each category, this post aims to help you consider the categories and types of tools that can help your product team.

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Data Visualization Analytic Tools Research Software Feedback Software 60

Iteratively Blog

APRIL 7, 2020

We decided to pen down our thoughts in this article to help illustrate the hits and misses of implicit versus explicit event tracking. Defining implicit and explicit event tracking. Before you go on to read about the pros and cons of implicit and explicit event tracking, let's take a step back and define the two.

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Events Data Visualization Analytic Tools Feedback Software 97

Userpilot

MARCH 14, 2024

To do so, you need to choose the Starting Point and define the starting page/event. The path exploration report is a tool for visualizing user actions before or after they complete an event while navigating a website or app. Alternatively, you can choose Blank or Start Over to create your report from scratch.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Indicative

AUGUST 6, 2021

This summer has certainly been eventful. Check out what’s new: Journeys with an Ending Event. Customer Journeys now supports both Starting Events and Ending Events – track your customer’s exact journeys in both directions, allowing you to understand paths flowing from a starting action, or paths flowing to an ending action!

Data Visualization 64

Data Visualization Events Analytic Tools Feedback Software 64

Revulytics

AUGUST 9, 2018

Lifetime Event Usage is a measurement of the number of times that a user generated an event throughout their lifetime, i.e., starting from when the tracked application was installed until the last time that the user was active. Lifetime Event Usage Report. The total number of times that an event has been generated by all users.

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Events Data Visualization Customer Experience Reporting Tools 54

Userpilot

APRIL 21, 2024

We’ll go over 6 examples of customer onboarding dashboards that you can get with Userpilot, and they include: Set up feature tags and in-app events dashboard to track customer behavior , including feature usage , event occurrence, and user activity. Event occurrence. Number of times your users have triggered an event (e.g.

Data Visualization 102

Data Visualization Onboarding KPIs Dashboard Analytic Tools 102

Userpilot

MARCH 14, 2024

We also cover: Customer analytics categories. There are four categories of customer analytics categories. Customer analytics categories to track behavioral data There are four main categories for analyzing customer data: 1. You’re at the right place. The three types of customer analytics and their significance.

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Data Visualization Analytic Tools Feedback Software Customer Experience 103

Userpilot

MARCH 25, 2024

In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration. The behavior flow/path exploration diagram consists of nodes representing events, pages, or screens. The wider the node, the more users completed the event or viewed the page. Other include Funnel and Cohort exploration.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Gainsight

APRIL 9, 2024

We do this through Pulse events and wanted to create this with our Community Unplugged event. Nick Mehta, CEO at Gainsight and Kellie Capote, Chief Customer Officer at Gainsight kicked off the event and dove deep into why communities are important within the workplace and how to start building them.

User Testing 52

User Testing Feedback Software Customer Experience Framework 52

The Product Coalition

FEBRUARY 27, 2023

These plans outline event names, triggers (when the event is fired), and any parameters associated with the event — like page names, item names, etc. Every event was properly captured and the naming made it easy for our product team to jump in. This, for the Champion example, was using the navigation.

Data Visualization 131

Data Visualization Customer Feedback Customer Experience Analytic Tools 131

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Keep your surveys targeted on a certain feature or event. Nationality.

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User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

APRIL 14, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. But the category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior varies dramatically between industries.

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Feedback Software Research Software Technical Review User Testing 246

UX Planet

JANUARY 22, 2024

Almost half of the users do not have an obvious preference when choosing the purchasing category. The category of pharmacy and medicine, which is among the most demanded categories, is followed by the fashion category and books. Demand for the products in the fashion and interior categories by German users decreased.

Customer Experience 84

Customer Experience Differentiation Books UX 84

Alchemer Mobile

DECEMBER 27, 2022

Depending on your app category and goals, some of these will be more applicable for you than others. This metric can be impacted by bugs, ad campaigns, recent events, and more. But make sure you determine the averages for your particular app category. APP RANKINGS BY REGION AND CATEGORY.

Feedback Software 244

Feedback Software Research Software User Testing Customer Experience 244

Intercom, Inc.

AUGUST 31, 2021

They’re the type of messages your customers need to receive even if they’re unsubscribed from other categories of messages, like promotional ones. Using event-based triggers, you can send relevant messages in real time and enrich them with metadata for an even more personalized experience. Event trigger: Purchase.

Messaging 218

Messaging User Testing Reporting Tools Feedback Software 218

Userpilot

MARCH 5, 2024

H4 Key features Event analytics : Tag and track individual features to see how users interact with them. You can also create and track custom events and view real-time product usage data. Designed for individuals and small businesses, it tracks and reports website and mobile app traffic, user engagement events , and conversion data.

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Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

The Product Coalition

JUNE 10, 2022

Not having clear, concise product categories, subcategories and navigation, is painful for customers. The majority of customers want to see a variety of options in that category so that they can pick one per their budget. Product categories should be above all recommendations, marketing flyers or past purchase information.

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Onboarding KPIs Customer Experience User Friction Product Management 136

The Product Coalition

DECEMBER 31, 2023

It’s not like things have changed dramatically, or a specific event occurred that led to us breaking up. It’s a mature startup, with a number of products in the market, a leader in some categories and building up nicely in others. You might find out that you have different colors for the same category when the audience is different.

User Testing 105

User Testing Workshop B2B Leadership 105

The Product Coalition

NOVEMBER 1, 2022

You can do this by tracking users’ in-app behavior with triggered events. With the help of triggered events, you will be able to determine: Has the user been activated? If a user doesn’t trigger the activation event shortly, you can nudge them with an in-app message. In-app event to be triggered before a communication is sent.

Customer Experience 142

Customer Experience User Testing Customer Feedback Analytic Tools 142

UX Studio

APRIL 19, 2024

Real Madrid shows content using the same cards throughout the page for articles but does not always include section headings, making it difficult to determine which category these articles/videos belong to. There, we see cards of club events, which, shockingly, are not clickable. Both clubs have trophy sections.

Data Visualization 87

Data Visualization User Testing Customer Experience Reporting Tools 87

Userpilot

APRIL 19, 2024

Net Promoter System: Question, dashboard, categories Now we will go over the essentials of an NPS analysis , starting with the core question that measures customer loyalty, the dashboard that visualizes the data, and the categorization of customers into promoters, passives, and detractors—each playing a unique role in your company’s growth.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 31, 2023

Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. Categories of customer analytics Customer analytics involves using both quantitative and qualitative data to understand customer behavior and preferences. Categories of customer analytics.

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 97

The Product Coalition

FEBRUARY 22, 2021

Events of all languages are displayed which makes it difficult for the user to filter out the events. The bell icon for each event is for following all speakers which do not conform to the standard behavior ( one of the 10 usability heuristics ). The user has to count the number of icons to know the speakers.

Feedback Software 109

Feedback Software Customer Experience Events User Testing 109

The Product Coalition

MAY 23, 2022

Categories of Inquiry Questions It is important to ask a bunch of questions to figure out exactly where the problem is. These inquiry questions can briefly be put into four categories — Questions around the Marketplace ?—?What’s Were there any big events across the county in the time frame that we are seeing the rise?

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Userpilot

JUNE 1, 2022

It has 5 key categories: happiness, engagement , adoption , retention , and task success. It consists of five categories that cover key product aspects: Happiness: It measures users’ attitudes and satisfaction towards your product. Segment users by custom events to track task success. Tag Product Features with Userpilot.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Intercom, Inc.

MARCH 9, 2022

We frame business impact using the following categories: Acquisition: Will it help us to acquire new customers? We instrument our product by tracking specific events of interest along with additional context about those events. We then think about business outcomes or business results.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online. Our customers are seeing high response rates for in-app surveys because they set events to trigger a survey at the most opportune time (i.e.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Indicative

JANUARY 6, 2021

After… Last month we released features to enable Owners and Admins to edit metadata, configure project-level settings, track monthly event usage, and build confidence in user aliasing. . Check out our latest improvements below: CSV Download for Events, Event Properties, and User Properties. Monthly Event Count Updates.

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Data Visualization Customer Experience User Testing Customer Feedback 116

Product Innovation Educators

MARCH 6, 2023

The way Science Olympiad works is there are 23 events for each division. They wanted something for everyone, so they created this great system of 23 events across different columns: life science, earth and space science, physics and chemistry, tech and engineering, and inquiry of science. Kids form a team of 15 in their school.

Events 118

Events Engineering Government Download 118

Userpilot

JUNE 26, 2023

Upcoming updates on features and events analytics dashboard in Userpilot. Product metrics list by category The table below classifies product metrics according to their category, metric, formula (or measurement method), and use cases. Collect data on features and events for tracking product metrics. Product metric list.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 87

Alchemer Mobile

DECEMBER 27, 2022

Depending on your app category and goals, some of these will be more applicable for you than others. This metric can be impacted by bugs, ad campaigns, recent events, and more. But make sure you determine the averages for your particular app category. Similar to downloads, tracking new signups can yield interesting insights.

Feedback Software 130

Feedback Software Research Software User Testing Customer Experience 130

The Product Coalition

JANUARY 6, 2023

These events, when viewed on a timeline, will show a very clear behavioral pattern that you can analyze to extract valuable insight into the user journey and uncover points of friction experienced by your app users. An event can indicate any interaction that occurs between the user and your application. an error message displayed).

Analytic Tools 122

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 122

Userpilot

NOVEMBER 18, 2023

To gain granular insights, you can check retention for each of your events. You can also use feature usage analysis to track events , allowing you to get deeper insights into user behavior. Features and events dashboard in Userpilot. Event tracking with Userpilot. Retention cohort analysis.

Data Visualization 98

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 98

Indicative

AUGUST 12, 2020

This satisfaction rating was based on the following categories: . High User Adoption for Product Analytics ( rewarded for being the ‘Highest User Adoption product in the Implementation Index’ of respective categories). Easy to use tool for funnel analysis that connects to Segment for event data. stars or above).

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Technical Review 105

Userpilot

MARCH 17, 2024

You can use customer journey analytics for several user segment categories like onboarding, engagement, marketing, and revenue. All you need to do is select the ‘sign up event’ and ‘trial conversion event’ and then click on ‘create dashboard.’

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Dashboard 95

The Product Coalition

AUGUST 29, 2023

Understanding the Expansive Data Landscape To navigate the realm of data-driven decision-making, it’s essential to comprehend the various types of data at your disposal: Quantitative Data: This category encompasses numerical information such as sales figures, user engagement metrics, conversion rates, and other quantifiable data points.

Data Visualization 119

Data Visualization Customer Feedback Analytic Tools Artificial Inteligence 119