Lenny Rachitsky

JUNE 1, 2025

He screenshots every friction point, writes 40-page reports, tags owners, and follows fixes to closure. AI already boosting PM workflows: Sachin’s teams use ChatGPT and Gemini for mock drafts, research synthesis, deep research “thought partner” prompts, and long-doc summarization—freeing time for judgment calls.

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Usersnap

APRIL 29, 2023

With the release of ChatGPT, it seems like a digital assistant has arrived. Breaking-edge technology usually feels like something that requires advanced technical knowledge. ChatGPT on the other hand is easy to access, use and train for anyone. In this article, we’ll explore what ChatGPT is and how it works.

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Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Arne Kittler provided a warm welcome to the Fireside Chat portion of the Leadership Forum at Product at Heart.

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The Product Coalition

APRIL 28, 2023

We are living in exciting times — the area of the rise of AI tools. Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. You probably heard about chatGPT and the daily changes in the field.

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Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

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ChatGPT Data Visualization Onboarding KPIs Research Software 105

Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. Alchemer Pulse Alchemer Pulse is Alchemer’s text analysis solution.

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Modus Create

JANUARY 9, 2025

From iPhone to AI By Patrick Sheridan Posted in Digital Transformation , Product Published on: January 9, 2025 Last update: January 9, 2025 How lessons from the mobile boom can help navigate the new era of software development Were going to make some history together today. AI software spending is forecasted to grow to $297.9

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Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

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Userpilot

APRIL 24, 2024

What AI tools you can use. AI tools can visualize trends and anomalies in real-time. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service. What’s the conclusion for companies offering B2B SaaS solutions?

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The Product Coalition

JULY 5, 2023

Is a more comprehensive solution available at any price? The purchased solution probably being way more polished. To be fair, I tried to overcome my strong bias on this topic by asking a knowledgeable authority (ChatGPT) for counterarguments: Customization: A built system allows greater customization to specific business needs.

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The Product Coalition

JULY 4, 2023

Our team launched on three different occasions with our Nitro professional translation service , and each launch ended in a successful victory, with placement among the top products of the day. Nitro is a professional translation platform from Alconost, covering 70+ languages. The experience of three launches, to be precise!

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Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives.

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Lenny Rachitsky

FEBRUARY 20, 2024

Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (helping you hire Sr. It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. What are GPTs? Now automated through GPT.

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Data Visualization Reporting Tools ChatGPT User Testing 139

Product Management University

OCTOBER 6, 2024

Think about how much time it takes to find reputable sources, comb through mounds of reports, pull out the most critical nuggets, and distill them down into something that’s succinct, consumable and actionable, and do it with consistency. In this example, the target market is healthcare and ChatGPT is the AI engine. It’s a tall order.

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Lenny Rachitsky

FEBRUARY 8, 2024

To get better answers from ChatGPT, be specific and give more context to your questions. This not only improves immediate results but also helps in developing smarter AI systems over time. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools.

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Userpilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. No-code tools are making complex tasks simple, such as building in-app product tours. Data breaches in recent years are fuelling the demand for secure software experiences.

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Alchemer Mobile

JUNE 15, 2024

While there’s been a lot of hype about what artificial intelligence (AI) technology can do, there’s also recognition we’ve entered a new climate for business growth. According to a 2024 report by Accenture, more than $10.3 Alchmer Pulse uses a blend of AI technologies, including GenAI, to unlock deep insights from the data.

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Userpilot

AUGUST 27, 2024

In HubSpot’s consumer behavior trends report, 72% of consumers said they’re more likely to make purchase decisions with a brand they can trust their data with. Self-service and on-demand support : Customers expect more self-service options and also the ability to quickly reach human support—you should offer both.

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Modus Create

JUNE 20, 2023

You don’t have to provision servers to run apps, storage systems, or databases at any scale. According to a report by cloud solution provider CloudZero, companies that adopt serverless architectures experience a 71% reduction in infrastructure costs on average. ChatGPT has brought the AI discourse to every industry.

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Feedback Software Reporting Tools Development Technical Review 75

Userpilot

JULY 30, 2024

Create a wireframe : Sketch rough layouts, use digital wireframing tools, and iterate based on stakeholder and user feedback. Build the prototype : Use prototyping tools to create interactive models, perform usability testing with real users, and refine the design based on feedback. Output : UI design produces visual components.

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Userpilot

JUNE 11, 2024

We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. While interactive walkthroughs guide users step-by-step through using a product, product tours showcase the tool's features and benefits without direct interaction.

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Analytic Tools Feedback Software Data Visualization Onboarding KPIs 104

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. This evolution is not just a tech upgrade; it’s a paradigm shift that promises to redefine interactions between Software-as-a-Service (SaaS) companies and their customers.

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Lenny Rachitsky

MARCH 4, 2025

The solution is to use this platform to help the best product and growth minds in the world share their best lessons. If you’re interested in working with my white-glove recruiting service specializing in senior product roles (e.g. Guest posts. The trick is that most people aren’t necessarily great at writing.

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Reporting Tools Feedback Software Product Research Engineering 73

Gainsight

MAY 17, 2023

Customer Success has come a long way in the last 10 years: Customer Success has grown into a mission-critical discipline, with 97% of the companies we surveyed this year reporting that they have a Customer Success organization. W e have the tools we need to prepare our industry for the future. Welcome to the stage, ChatGPT.

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Lenny Rachitsky

SEPTEMBER 3, 2024

The post includes a plug-and-play benchmarking tool to identify your biggest growth opportunities, 10 of the most powerful levers for scaling your app, and case studies from the world’s top consumer subscription companies. Products like ChatGPT, Hulu, ESPN+, Disney+, and Pandora that are subsidiaries of larger companies are excluded.

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User Testing Feedback Software Framework Onboarding KPIs 134

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

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Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack. Enjoy the rest of your week!

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Modus Create

SEPTEMBER 30, 2024

Audi Business Innovation is driving this process with digital services and experiences that are novel and support and inspire Audi users in their everyday lives. Cultivate an open source culture To drive innovation in a virtual organization, rip a page or two from the playbook for running distributed open source software projects.

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Department of Product

SEPTEMBER 28, 2023

The results are remarkably realistic and the new tools could have an impact on product teams. Aside from the obvious applications of Voice Translation in the context of content creation, these new translation tools could make expansion into other territories easier. What are the traits of fast, productive software engineering teams?

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Research Software Analytic Tools Reporting Tools Data Visualization 52

Department of Product

OCTOBER 12, 2023

Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen. Enjoy the rest of your week!

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Analytic Tools Research Software Reporting Tools Data Visualization 52

Modus Create

FEBRUARY 5, 2024

Businesses and governments are scrambling to understand the implications of this technology, now at the fingertips of everyday consumers. In such exciting times, it might be tempting to assume that shiny new technologies will dominate digital transformation trends in 2024.

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Gainsight

MARCH 25, 2025

Today, AI tools are everywhere. AI voice agents are on our phones, generative AI summarizes our Google searches, and, according to Reuters , over 400 million people use ChatGPT weekly. AI solutions for Customer Success will always require a human being at the helm, ensuring customer touchpoints are personalized and strategic.

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Data Visualization Reporting Tools Customer Experience Customer Feedback 40

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. by 2028, up from $6.8b

Education 52

Education User Testing Reporting Tools User Friction 52

Lenny Rachitsky

MARCH 5, 2024

Subscribe now P.S. Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (helping you hire Sr. If you want to chat with Leo about your launch, learn more about his service here , and grab a time to chat with him here.

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Arkenea

MARCH 29, 2025

So, to safeguard ePHI (Protected Health Information) from cyber attacks, healthcare organizations and medical software development companies are imposing strict HIPAA compliance regulations. Business associates include billing and healthcare claims companies who help doctors get paid for offering their services.

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Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports. Spotify is launching a new audiobooks service with over 150,000 titles.

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Analytic Tools Research Software Data Visualization Artificial Inteligence 52

Lenny Rachitsky

AUGUST 12, 2024

If you are in a sales motion dominated traditional B2B software industry, you’ll will need to add PLG because competitors will be adding it and gaining an advantage. Self-service checkout flow: PLG products allow users to upgrade to paid plans or access more advanced features on their own, without needing help from a sales team.

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