Product Innovation Educators

JULY 2, 2018

That experience is valuable. However, they can also pick up some bad habits along the way. Some bad habits may be from a lack of knowing better but others come from routine and a “this is how we do it”-sort of mentality that too often develops over time in many organizations.

Weak Development Team 168

Weak Development Team Certifications Product Manager Product Management 168

Intercom, Inc.

JANUARY 12, 2021

They’re based on my experiences working in technology, the practical application of methods in varied use cases, and speaking with peers about their strategies and successes. If you’ve been paying attention to any loud marketing efforts over the last few years, you have definitely heard about multi-cloud.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. The biggest challenge I face is people trying to do too much in one go… people trying to do a rebuild and a redesign at the same time. Just call him Mr Joe.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Roman Pichler

JUNE 4, 2018

Embracing new technologies like machine learning, micro services, big data, and Internet of Things (IoT) is part of that change, as is the introduction of agile practices including cross-functional and self-organising teams, DevOps, Scrum, and Kanban. This creates continuity of purpose, facilitates learning, and reduces wasteful handoffs.

Product Manager 258

Product Manager Product Management Weak Development Team Management 258

Sachin Rekhi

JANUARY 11, 2016

Whether it was not enough engineers to build the desired features, not enough designers to design those experiences, not enough marketers to drum up interest, or not enough salespeople to generate revenue. And the classic belief was that we would be able to achieve our goals if we just had a few more people on the team.

Weak Development Team 144

Weak Development Team Customer Experience User Testing Startups 144

Mind the Product

APRIL 10, 2020

Itamar has over 20 years of product management experience working with industry leaders such as Google and Microsoft. Negative – where launches are so bad they get rolled back. This is the space where we spend most of our time. Steps, that develop the ideas and test them. We need to set our teams up with a mission.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

Product Innovation Educators

OCTOBER 23, 2023

How product managers can gamify their products, process, and career I am interviewing speakers at my favorite annual conference for product managers, the PDMA Inspire Innovation Conference. ” In our competitive landscape, businesses constantly seek innovative ways to captivate users and empower their teams.

Weak Development Team 225

Weak Development Team Customer Experience Certifications Data Visualization 225

Intercom, Inc.

JUNE 13, 2018

In our industry there are dozens, if not hundreds of ways you can get in front of your customers or people you’d like to be your customers. They get someone’s attention for a long period of time, in a space that you design and create yourself, for the people that you want to meet, that day. When resources are low, impact is key.

Events 205

Events Branding Customer Experience User Testing 205

Roman Pichler

APRIL 19, 2017

This will earn you the respect and trust of your followers and at the same time, it will make you a happier person. It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. How cool is that?

Leadership 185

Leadership Weak Development Team Product Research User Testing 185

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. the craft of product management, creating customer and business value) 2. Craft Competence ?? Market Competence ?????

Weak Development Team 136

Weak Development Team Development Analytic Tools User Testing 136

The Product Coalition

DECEMBER 19, 2019

Content: What is customer experience What factors is customer experience formed from? Why customer experience management is important Customer experience management?—?whose Today, we’re talking about customer experience management, and for that you won’t need any sinister tendencies at all.

Customer Experience 90

Customer Experience User Testing Customer Feedback Weak Development Team 90

Intercom, Inc.

MAY 3, 2018

How can we help our users complete their job-to-be-done cheaper, faster or easier? Not to mention changes to workflows affecting an increasingly large amount of users. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Customer Experience Data Visualization 195

svpg

MAY 2, 2016

Exactly a year ago I was invited to give a keynote at the Craft Conference in Budapest and I discussed the 10 biggest reasons why product teams fail. So it inspired me to think hard about the most important characteristics of very strong product teams, and I forced myself to pick what I consider the ten most important.

Research Software 149

Research Software Product Research Weak Development Team User Testing 149

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Mind the Product

JULY 16, 2019

Rich Mironov got his start in product with a a single, very demanding customer: Apple. He’s seen it all, and he shares his experience on his blog, in regular talks, and – when we’re lucky – on this podcast. Occasionally, I run into a CEO who had a really bad childhood. Lateral leadership. Frederick P.

Customer Experience 156

Customer Experience Product Research Leadership Weak Development Team 156

Product Innovation Educators

JANUARY 13, 2020

She has two degrees from MIT and a ton of practical experience. Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that. 0:38] What was your experience developing Adobe Creative Cloud? Marketing is all about your customer.

User Testing 230

User Testing Product Research Marketing Research Software 230

Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? At the heart of your prioritization skills should lie value and effort. In fact, some methods are pretty poor. Some product managers make poor decisions because they don’t have the right skills.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Mind the Product

FEBRUARY 14, 2020

Time paying down debt is always time worth spending. While we might think of all debt as bad, Janna says this isn’t the case. You need to be active when it comes to debt and Janna recommends using debt as a learning opportunity – for instance, releasing something fast or of lower quality, as a way of experimenting.

Weak Development Team 238

Weak Development Team Customer Experience User Testing Product Research 238

The Product Coalition

DECEMBER 21, 2021

Unfortunately internal promotion isn’t always positive A quick disclaimer: I’m a huge advocate of career development and internal promotion. Moving someone into a Product Manager role for the first time requires careful consideration, a steep learning curve, plenty of time and ongoing support. Customer feedback ?—?what

Product Manager 195

Product Manager Product Management Weak Development Team Management 195

UserVoice

JULY 31, 2017

The customer onboarding process is a vital stop on the path to customer happiness and product success. In This Article: Why Gather Product Feedback During New Customer Onboarding? Forget Your Customers, What Are Your Account Manager’s Pain Points? The TL; Why Gather Product Feedback During New Customer Onboarding?

Customer Feedback 177

Customer Feedback Data Visualization User Testing Customer Experience 177

Product Talk

APRIL 21, 2021

Back in March, I spoke at ProductCamp Cascadia (an online conference hosted by ProductCamp Portland , ProductCamp Seattle , and ProductCamp Vancouver ) exploring the topic of design justice. Welcome to JEDI Training for Continuous Discovery Teams. We talked to our users and they prefer female names.” Hi, everybody.

Product Research 325

Product Research User Testing Research Software Analytic Tools 325

Intercom, Inc.

JUNE 7, 2018

Today he’s the founder and CEO at GrowthHackers , whose software, community and annual conference help teams work together to drive breakout growth results for “must have” products and services. Short on time? At Airbnb, it’s nights booked; at Facebook, it’s daily active users.

Onboarding KPIs 196

Onboarding KPIs User Testing Customer Experience Weak Development Team 196

Mind the Product

MARCH 24, 2020

We’re running this episode again to remind everyone to take a moment, engage your team, and think through both how the decisions you make now can help and how they can be misused – and then take action to mitigate the latter. Ethical frameworks for product development. and at conferences across the US and Europe.

Product Research 170

Product Research User Testing Testing Customer Experience 170

Userpilot

NOVEMBER 30, 2023

TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience.

User Testing 105

User Testing Data Visualization Feedback Software Research Software 105

Business of Software Conference

JUNE 17, 2025

Chris Mele, a pricing expert from Software Pricing Partners (SPP), shared some insightful perspectives on this topic at Business of Software USA, drawing from his own experiences and decades of industry data. This experience sparked his deep dive into the science of monetization. Chris learned this the hard way with his own startup.

Data Visualization 52

Data Visualization Weak Development Team Customer Feedback Customer Experience 52

Userpilot

AUGUST 30, 2024

Customer insights enable SaaS teams to understand them better and build products that satisfy their genuine needs. From the article, you’ll learn about different kinds of customer insights (from product analytics and only) and the benefits of gathering them. Let’s dive right in! Book the demo to find out how!

Data Visualization 105

Data Visualization Customer Feedback User Testing Analytic Tools 105

ProductPlan

OCTOBER 1, 2020

For a unique fast track to learning and inspiration, however, conferences cannot be beat. We’ve written about the best conferences for product managers here —today let’s review the can’t miss conferences for product leaders (executives, C-Suite, and the like). 14 Can’t Miss Conferences for Product Leaders. SaaStr Annual.

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107

Mind the Product

MARCH 26, 2020

Here I’ll explain how I did it, and I’ll share my personal experience of the process so that you can know what to expect from this transition. You go beyond developing a solution and like to be involved in the definition of the solution itself, giving your perspective and suggesting appropriate changes. Real-Life Experience.

Engineering 194

Engineering Product Manager Product Management Research Software 194

Mind the Product

JULY 24, 2019

Mind the Product founder Martin Eriksson opened the conference by reminding us why we gather each year. While we’ve spent a lot of time discussing the mechanics of product management, the most common challenge we hear about is discovery: how to know if we’re building the right things. Do the customers want it? Could we build it?

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Mind the Product

NOVEMBER 21, 2019

As a product leader, you are the product manager for a leadership team, and the tricks you learned in product teams remain valuable, they just need a little tweak. A value proposition helps us to focus on users and to check that our product solves a real problem. As a product leader you must create a safe space for your team.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. One effective approach is to use a hypothesis-driven product validation framework to ensure that your efforts are focused on the most important questions at the right time.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

svpg

OCTOBER 16, 2016

Recently I gave a keynote address to the Mind The Product Conference in London , and in that talk I wanted to illustrate, by example, the essential role that very strong product managers play for their team and their company. And ultimately, should more product teams work harder to actively bring in women product managers?

Weak Development Team 163

Weak Development Team Product Manager Product Management Technical Review 163