Alchemer Mobile

FEBRUARY 24, 2022

Delivering customer love starts with listening to your customers. To get a sense of how customers feel about your brand, you must start by tracking customer sentiment. This post covers five ways to track and evaluate customer sentiment. What is customer sentiment and why does it matter? No, not NPS.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

Product Innovation Educators

SEPTEMBER 19, 2022

Prototypes help us convey our product ideas and gain critical feedback from customers. In this discussion we’re exploring a tool for prototyping digital products, which is Uizard. Joining us is the Director of Customer Experience for Uizard, Tarek Slimani. . Typical design tools have very steep learning curves.

Feedback Software 268

Feedback Software User Testing Customer Feedback Construction 268

Intercom, Inc.

JULY 2, 2020

If you can maximize your team’s productivity, you can help more customers at lower costs. And it makes sense: in order to be around to support your customers well into the future, you need a solid foundation for scale. . In her own words , “When you take care of your customers, the revenue comes.”

User Testing 254

User Testing Customer Experience Customer Feedback Research Software 254

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 383

Product Research Feedback Software Research Software User Testing 383

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Intercom, Inc.

APRIL 26, 2022

Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss). Here are 5 ways e-commerce companies can improve their customer experience: Act on customer feedback. Maintain an omnichannel customer experience. Act on customer feedback.

Customer Experience 220

Customer Experience User Testing Customer Feedback Feedback Software 220

Product Innovation Educators

APRIL 27, 2020

Faucet sales are significantly impacted by new home construction and remodeling, so if few homes are built, faucet sales may decrease. The most important activity is talking to your customers. This gives you insight into packaging. 13:09] How does SaaS pricing work? SaaS pricing is primarily value-based.

Research Software 330

Research Software Feedback Software Product Research User Testing 330

Userpilot

APRIL 27, 2023

How do you create in-app surveys that give the user sentiment insights you need to build valuable products? We kick off by discussing the benefits of in-app surveys and exploring their different types. TL;DR In-app surveys are short questionnaires used for collecting feedback from users.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Roman Pichler

JULY 6, 2021

This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available. Creating and validating a product strategy including market and user research.

User Testing 348

User Testing Product Research Weak Development Team Customer Experience 348

The Product Guy

NOVEMBER 9, 2017

Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic. For more details about writing a good User Story, refer to this article. Enough talking.

Framework 345

Framework Agile User Testing Research Software 345

Userpilot

JULY 26, 2022

Are you thinking about using qualitative feedback to gauge the success of your SaaS business? While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Looking to collect and analyze feedback?

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

The Product Coalition

NOVEMBER 27, 2023

It’s difficult to find a SaaS company that isn’t already in the niche you wish to enter! The solution? Vertical SaaS! Vertical SaaS has had a tremendous run during the last decade. Why is Vertical SaaS on the rise? Spotify is an example of regular SaaS ; you pay to conveniently locate and stream music.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. This makes sense given the likely resource constraints and the value to be gained from getting in front of customers from day one. What matters is that somehow, someway, you still get those 10 paying customers closed.”.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. By simply asking customers, “Why did you choose this score?”

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Product Innovation Educators

OCTOBER 18, 2021

He is Professor of Technology Management and Professor of Asian Business and Comparative Management at INSEAD. His recent book, Built to Innovate , shares a proven system for building innovation into an organization’s DNA. . Bayer also created an innovation information system where employees can send their ideas.

Research Software 254

Research Software Feedback Software User Testing Construction 254

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. In product management, we talk about adding value to a customer, and that’s not precise enough for everyone.

Research Software 250

Research Software Feedback Software Reporting Tools User Testing 250

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ You also have a mobile app that sends similar messages via push notifications.

Product Research 261

Product Research Data Visualization User Testing Research Software 261

Userpilot

AUGUST 1, 2024

Wondering what tools you should have in your PLG tech stack to guarantee business success? Successful SaaS companies don’t rely on a single tool doing all the work to drive product-led growth but a multitude of tools specializing in different tasks simultaneously.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? When we ask our teams to build an Android app or to develop a subscription offering, we are also being output-oriented. What if our customers aren’t on Android? Or they prefer a mobile web experience to an app experience? than on Android?

Product Research 272

Product Research User Testing Feedback Software Research Software 272

Roman Pichler

SEPTEMBER 3, 2019

But provide clear feedback and do not allow people to sidestep or ignore shared goals. Let the Team Own the Solution. I commonly find that product people believe that they must precisely describe the product functionality and spoon-feed their development teams with detailed user stories.

Development 220

Development Feedback Software Customer Experience Construction 220

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. Build from the Ground Up —  Using these principles, construct your roadmap. Trust, outcomes, value?

Roadmap 110

Roadmap Automotive Product Research Feedback Software 110

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”.

Product Research 291

Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Mobile App Management Blog by Apperian. TechCrunch.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. Customers are uninstalling the app right and left.

Feedback Software 87

Feedback Software Product Research Customer Feedback User Testing 87

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 233

Product Research Data Visualization Customer Feedback User Testing 233

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 148

Data Visualization Reporting Tools Feedback Software Customer Feedback 148

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. Generative AI is a potent tool for content creation and data generation since it can generate new data with some originality by learning from existing data.

Generative AI 156

Generative AI Feedback Software Research Software User Testing 156

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. A guide on how to pick the best onboarding software. Onboarding is the ongoing process of educating users about a product. Onboarding processes can be proactive , where the company is driving users towards a known behavior. What is SaaS user onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Intercom, Inc.

MARCH 25, 2019

. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue.

User Testing 184

User Testing Customer Feedback Customer Experience Feedback Software 184

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 366

Weak Development Team Product Research User Testing Customer Experience 366

Intercom, Inc.

AUGUST 10, 2022

Our engineering principle “shape the solution” allows us to deliver better customer value and maintain a team of highly engaged, aligned and motivated individuals. Shaping the solution means that we never blindly execute on requirements defined by others. Here, Levent discusses our engineering principle “Shape the solution”.

Feedback Software 152

Feedback Software Customer Experience User Testing Customer Feedback 152

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

Roman Pichler

JULY 8, 2024

To achieve this, perform a stakeholder analysis using a tool like the Power-Interest Grid shown in Figure 1. [2] But you now find out that he has promised a feature to an important customer, which is not in line with the plan. A great way to do this is to use the feedback framework shown in Figure 4.

Roadmap 269

Roadmap Product Strategy Strategy Weak Development Team 269

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

UX Planet

MARCH 29, 2025

However, having a good approach provides you with confidence and solutions. In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. Yes, that happens more frequently than youd expect.)

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. If you’re short on time, here are a few quick takeaways: A company’s differentiator, or the reason their customers choose them over others, only lasts as long as their ability to improve faster than others can copy. Being open to feedback.

Feedback Software 250

Feedback Software Reporting Tools Product Research Data Visualization 250