Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Roman Pichler

JULY 8, 2024

To achieve this, perform a stakeholder analysis using a tool like the Power-Interest Grid shown in Figure 1. [2] A great way to do this is to use the feedback framework shown in Figure 4. Figure 4: A Framework to Offer Constructive Feedback The framework encourages you to take six steps to address and correct an issue.

Roadmap 266

Roadmap Product Strategy Strategy Weak Development Team 266

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole. Chris Chumley.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

UX Planet

MARCH 29, 2025

However, having a good approach provides you with confidence and solutions. Identify their pain points and propose design solutions tailored to resolving thoseissues. Data-Informed Choices : Rely on user studies, market evaluations, and feedback to inform your strategy. Yes, that happens more frequently than youd expect.)

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Intercom, Inc.

AUGUST 18, 2021

However, while the results and feedback were being surfaced, there was no single team taking full responsibility for consistently running the surveys, so the program lacked strategic focus and measurable impact. Luckily, there are a number of great partners in our app store who integrate with Intercom for surveys and feedback.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Shift your individual focus from design and execution to vision and strategy. a product leader.

Systems Review 141

Systems Review Feedback Software Weak Development Team Technical Review 141

The Product Coalition

AUGUST 6, 2023

You should update your roadmap with new technologies, or with a piece of new information you’ve learned. Define your goals and initiatives Idea Generation: Brainstorming and gathering potential product ideas based on market needs, customer feedback, and innovative concepts. Brainstorm and make those great ideas to come life.

Feedback Software 146

Feedback Software Development User Testing Customer Experience 146

Roman Pichler

JULY 11, 2016

Respect their UX/UI and technology decisions and their right to determine how much work can be done. Provide constructive feedback and share your concerns. But recognise that software development can be challenging and that human beings make mistakes. Assume that the team members want to do their best. Be honest and open.

Weak Development Team 176

Weak Development Team Development Research Software Feedback Software 176

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 97

Research Software Feedback Software Government Differentiation 97

Mind the Product

NOVEMBER 29, 2017

The only constructive byproduct is a learning experience worth communicating to save other products from succumbing to the same mistakes. Vision: The art of Seeing What is Invisible to Others. Technology: Product Managers Must be Technically Invested. The final output becomes soulless with no competitive edge.

Data Visualization 131

Data Visualization Engineering Technical Review Feedback Software 131

Lenny Rachitsky

FEBRUARY 2, 2025

Starting as a snowboard shop in 2004, Shopify has become the leading commerce platform by consistently approaching problems differently. Don’t shy away from providing tough feedback that challenges them to aim higher. e-commerce. Just make sure it’s backed by thoughtful reasoning and clarity on assumptions.

Leadership 69

Leadership User Testing Customer Experience Vision 69

Intercom, Inc.

JULY 25, 2019

Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system. Obviously our goal, like any product and engineering team, is to ship great software that customers, love, value use, etc. We actually have a bit of a system. The vision?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. They lead their teams, building excitement on a product vision, roadmap, and features. I left my position as a Director in 2017 when I decided to switch to more traditional software products.

Product Research 179

Product Research User Testing Research Software Feedback Software 179

The Product Coalition

MARCH 28, 2022

The PM therefore needs to lead with vision, influence, empathy, EQ and collaboration. I’ve written about how to critique design constructively here ?—?PMs Running a transparent process with routines built in to collect feedback and where all stakeholders can come together to align on priorities is also important.

Product Research 186

Product Research Product Management Product Manager Weak Development Team 186

Userpilot

JULY 17, 2024

But, they are different from the product vision. Build an internal product roadmap, have a vision for your product , and use frameworks like RICE. Assign SMART goals to them, use project management tools, and try not to micromanage them. That said, product principles are different from company vision and product goals.

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Product Innovation Educators

SEPTEMBER 25, 2017

Without products, whether they be a tangible item like consumer goods, such as toothpaste, a service such as Uber, a checking account, or any other product form, the economic system we enjoy would not exist. It means creating a system that improves the way the entire organization works. [8:58]

User Testing 136

User Testing Customer Feedback Feedback Software Product Management 136

Roman Pichler

JULY 6, 2021

This includes establishing psychological safety, fostering collaboration and trust amongst the product people, establishing clear roles and expectations, which I’ll discuss below, and ensuring that everyone has the right infrastructure and tools available. To put it differently, to lead means to serve and support others.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Intercom, Inc.

JULY 21, 2021

It’s worth getting it right, and it will take some experimenting to find our ideal solution. . We’ve leaned on all three to begin creating our vision of hybrid work for Intercom. The feedback we received confirmed what was already becoming clear. We asked our employees how they want to work . What is activity-based working? .

Feedback Software 138

Feedback Software Construction Product Research Customer Experience 138

The Product Coalition

MAY 14, 2020

The same goes for software development. If you want to create a new app, managing your financial investment is one of the most important parts of the whole process. If we take a look under the hood, budgeting for software development is a much more complex concept than you could imagine. Why is it so hard to plan it right?

Feedback Software 84

Feedback Software Definition User Testing Software Development 84

Product Management University

APRIL 12, 2021

Their feedback is welcome and will be far more constructive at this point because you’ve completely changed the complexion of the conversation from products to customer value. You’re now in a great position to tell everyone what you’re going to do, why, and how it’s going to benefit them and the customers.

Product Management 189

Product Management Product Manager Management Management 189

The Product Coalition

SEPTEMBER 23, 2023

Dive into NFT Marketplaces : The action happens on platforms like OpenSea or SuperRare. On the OpenSea platform alone, approximately 250,000 individuals engage in NFT trading every month. Artists of all stripes, from painters to musicians, are flocking to these platforms to showcase their digital masterpieces to a global audience.

Research Software 148

Research Software Analytic Tools Feedback Software Data Visualization 148

Userpilot

NOVEMBER 11, 2021

An outcome-based roadmap just sounds like a c-suite failing to construct a functional product organisation.”. Feature roadmaps jump to solutions, have little focus on customers and their problems. There has been a transition in the product development process – so why are we still trying to use the same tools for the job?

Roadmap 98

Roadmap Feedback Software User Testing Product Research 98

Intercom, Inc.

SEPTEMBER 6, 2018

As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about every situation where other human beings are involved and, contrary to what you might think, it’s actually surprisingly simple to construct a compelling story. Up until now, I’ve been avoiding using the word “vision.”

Customer Feedback 151

Customer Feedback Construction Customer Experience User Testing 151

UX Planet

JUNE 14, 2024

Aligning with Netflix’s goals: I refined the product vision to ensure it supports Netflix’s core objectives. Implementation frameworks: I proposed different frameworks for integrating comments seamlessly into the platform. Netflix is available in almost every country worldwide, offering content in multiple languages.

Product Research 97

Product Research Product Strategy Feedback Software Research Software 97

Intercom, Inc.

JULY 19, 2022

We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. We developed a clear team mission, vision, and purpose, and created the right org structure and ways of working. Feedback and collaboration. Tools and methods. Feedback and collaboration.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

Mind the Product

NOVEMBER 20, 2017

Lose time by over-building (or worse, building the wrong solution) because, had the engineers understood the problem being solved, they might have had a better (or quicker) way to solve it. This will help find the best solution for your customers AND save on your team’s time. Use Designs Only as a Tool for Mutual Understanding.

Engineering 158

Engineering Customer Experience Analytic Tools Reporting Tools 158

The Product Coalition

DECEMBER 8, 2019

The leader must have a clear product vision and be able to sell it to the team successfully. The Wu-Tang Clan’s success came from the RZA ’s vision to bring a team of remarkable emcees together. In the beginning, members are not yet united under one vision, but that vision is necessary for the long-term success of any team.

Vision 148

Vision Product Research Construction Feedback Software 148

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity around the product vision, market opportunity, value to the user, how to win in the market, metrics, objectives, assumptions, dependencies, constraints, and how the product delivers results for the organization. Will it create value in an existing construct?—?e.g.,

Product Strategy 148

Product Strategy Strategy User Testing Weak Development Team 148

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). In design thinking, we always focus on understanding our users and defining the problem before thinking about solutions.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

ProductPlan

JUNE 8, 2021

Customer feedback—A door into what’s happening and the trends and evolution in the market. Is your solution meaningful to the customer or the business? The real test is how much they’re willing to pay for it, which truly shows how much they value the solution. Ideation & validation—Uncovers more meaning. Meaningful.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

PMLesson's Ace the PM Interview

DECEMBER 14, 2020

A common question for product managers, project managers, technical program managers, and software developers alike is what methodology to use given a project. Think about the complexity involved in developing and releasing a piece of software. This is where the actual software is built in the Waterfall methodology.

Technical Review 98

Technical Review Agile Development Team Review Software Review 98

Mind the Product

JULY 10, 2017

For example, a local startup team I consult for are developing their web app in-house while outsourcing their mobile development team of 12 to Poland. If you want your local and remote teams to work together closely on the same parts of the system, then you should put some more effort into structuring your development process.

Weak Development Team 141

Weak Development Team User Testing Technical Advisors Product Research 141

Roman Pichler

MAY 11, 2021

Consequently, a Scrum product owner should own a product in its entirety—from the product vision to the product details. An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

Lenny Rachitsky

APRIL 30, 2024

How do you use AI tools within Perplexity to build Perplexity? ” We even tried to use it at times to build our product, but we found AI tooling wasn’t anywhere near good enough when it comes to coding. It could help us write scripts, but if you wanted sustainable code to build a platform on, it didn’t really work.

Data Visualization 142

Data Visualization User Testing Technical Review Product Research 142

PMLesson's Ace the PM Interview

JANUARY 15, 2021

App/Product Critiques App or Product Critiques are a bit more focused on your design philosophy and style. Your interviewer may ask more open-ended questions about an app or product of your choosing. Demonstrate Product Vision The most important aspect of your answer, by far, is the product vision portion.

Feedback Software 94

Feedback Software Vision Software Engineering Data Visualization 94

The Product Coalition

AUGUST 7, 2020

If you want to ship great products, you need to have a more balanced and constructive conversation. Usually, they’ve been burnt in the past by a release full of bugs, or they’ve released a solution that customers couldn’t use or didn’t want. This too is a likely scenario for software products. insurance). It was a disaster.”

Feedback Software 95

Feedback Software User Testing Customer Experience Customer Feedback 95

Mind the Product

MAY 16, 2018

You could point to his success at negotiating new contracts with labour unions to cut costs, increases in organisational efficiencies, or his introduction of a strong vision to enhance stakeholder value. Identify Your Blind Spots Through Continual Feedback. One of the best ways to beat your blind spots is to ask for honest feedback.

Weak Development Team 120

Weak Development Team Automotive Data Visualization Feedback Software 120