The Product Guy

APRIL 9, 2019

We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. The idea is to treat the strategy as a prototype that will undergo many iterations and testing. What is our secret sauce to make the customer more successful?”.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This article assumes a basic understanding of A/B testing.

User Testing 167

User Testing Product Research Testing Customer Experience 167

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? Depending on who you ask, the answer will vary depending on what they genuinely know or understand about consumers.

User Testing 148

User Testing Data Visualization Customer Feedback Research Software 148

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? What if our customers aren’t on Android? What if we learn that more of our customers are on Windows (I know, funny right?) Are we trying to grow market share, engage our customers through more channels, or increase our daily active usage?

Product Research 272

Product Research User Testing Feedback Software Research Software 272

Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ And web notifications also pop up whenever a customer visits your website. Tweet This.

Product Research 261

Product Research Data Visualization User Testing Research Software 261

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

Research Software 221

Research Software Product Research User Testing Customer Experience 221

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

Product Talk

APRIL 9, 2025

Customer-facing APIs are products. You want customers to get value from your product as quickly as possible. When an API is hard to learn or hard to use, it takes longer for the customer to get value from it. With consumer and B2B products, we put a ton of time and energy into our onboarding process.

Product Research 136

Product Research Software Review User Testing Technical Review 136

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Alchemer Mobile

NOVEMBER 9, 2022

Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. It means that the product focus has shifted to prioritize mobile as the main consumer channel, with others coming secondary. Not enough time in the day. We hear ya.

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User Testing Feedback Software Technical Review Product Manager 246

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. This is the benefit of having a persona for a product. The Process.

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Construction Workshop User Testing Customer Experience 139

Product Innovation Educators

SEPTEMBER 19, 2022

Prototypes help us convey our product ideas and gain critical feedback from customers. Joining us is the Director of Customer Experience for Uizard, Tarek Slimani. . They can easily use our platform to construct an interactive prototype they can share with others. [6:13] 2:27] What problem is Uizard solving? Definitely.

Feedback Software 268

Feedback Software User Testing Customer Feedback Construction 268

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

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User Testing Research Software Analytic Tools Feedback Software 105

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. Build from the Ground Up —  Using these principles, construct your roadmap. Trust, outcomes, value?

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Healthcare company Solv built a Custom Bot for MultiCare.org to help people self-assess their symptoms and book same-day doctor’s appointments.

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User Testing Healthcare Customer Experience Systems Review 212

Mind the Product

JANUARY 24, 2020

Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. Yet one of the early digital design techniques, user interface wireframes , persist because they can be created (and understood) by anyone. Wireframes as a Tool for Product Managers.

Research Software 250

Research Software User Testing Customer Experience Product Research 250

Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

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User Testing Customer Feedback Feedback Software Customer Experience 117

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. It’s becoming a less and less reliable model for how customers actually engage with brands and businesses.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

The Product Coalition

SEPTEMBER 21, 2021

Stages of Design Thinking According to school ( Hasso Plattner Institute of Design at Stanford), the five stages of Design Thinking are as follows: empathize, define (the problem), ideate, prototype, and test. It is important to note that the five steps are not always sequential?—?they they need not occur in any particular order.

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User Testing Research Software Product Research Certifications 159

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

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Product Research Data Visualization Customer Feedback User Testing 233

Alchemer Mobile

NOVEMBER 20, 2018

Smartphone users open their favorite apps more than 15 times a month and use up to 40 apps regularly overall. Scratch/custom building: The longer of the two routes is to take a scratch-build approach to app construction. The Custom Route. Can tweak everything from UX and UI to backend with customized services.

Research Software 209

Research Software Data Visualization User Testing Customer Experience 209

The Product Coalition

JANUARY 27, 2022

Software project managers deal with long product development cycles and keep changing priorities that disrupt the custom software development process. As a result, a finished software product doesn’t meet customers’ requirements and expectations. It often makes testing stages of products or changing other alternatives impossible.

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Folding Burritos

FEBRUARY 22, 2016

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. As this mindset deepens, it becomes increasingly easier to add things without fully considering how they fit into the broader picture. features.).

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. To summarize: Martech isn’t about making your strategy fit to the technology you want to use. Here’s a tried and tested formula: Pick a topic/keyword.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Secret PM Handbook

SEPTEMBER 16, 2016

A properly constructed value proposition is extremely compelling to prospects. It gives you a structure for your thinking and research. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. ” This doesn’t mean you shouldn’t talk to your customers.

Product Manager 275

Product Manager Product Management Product Research User Testing 275

Product Innovation Educators

FEBRUARY 21, 2022

Principles related to how you innovate: Lean Learning Loop—a business experiment to test a hypothesis. Value Hypothesis—how you create value for customers. They’re not used to going wherever the customer tells them to go. Practices like these make existing functions work constructively with the innovation team.

Startups 241

Startups Product Research Research Software User Testing 241

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. The product team at Going includes product management, product design, UX research, and a flight experts team.

Data Visualization 333

Data Visualization Analytic Tools Research Software Product Research 333

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Manager 189

Userpilot

JANUARY 25, 2022

It’s a fact of SaaS life that more engaged users are more valuable users. Because increasing user engagement is strongly correlated with improving customer retention. App engagement is a measure of the level of positive interaction that users have with your SaaS application, across all touchpoints.

Feedback Software 98

Feedback Software User Testing Product Research Onboarding KPIs 98

Roman Pichler

JULY 6, 2021

But others find it hard to no longer be actively involved in making product decisions, regularly talking to users, engaging the stakeholders, and working with development teams. Feedback: You are able to offer constructive feedback so that the other person can receive it and benefit from it.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

Roman Pichler

JUNE 7, 2021

I find it useful to have UX design, architecture, programming, and testing skills present to make the right decision. When you bring people together to make a decision, getting the individuals to engage in a constructive conversation can be challenging, as you might have experienced yourself. Use a Dedicated Facilitator.

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Weak Development Team Product Research Workshop Customer Experience 74

Intercom, Inc.

JULY 5, 2022

But often when I shared these designs with others to get feedback, we’d get sidetracked by seemingly small interaction design decisions when, in reality, we just had different mental models of how the system should work. They were prefabricated and all the necessary parts to build the house were shipped to customers across the US.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Mironov Consulting

JUNE 27, 2020

I have a narrow, somewhat puritanical view about product manager conversations with customers and prospects: we should never lie to them. These are complex deals on the customer side with buying committees, unique integration requirements, internal champions for each competing vendor, and reputational risk for choosing the wrong product.

User Testing 137

User Testing Customer Experience Weak Development Team Enterprise 137

Sachin Rekhi

APRIL 5, 2020

LinkedIn had two such meetings: the first was a member value meeting focused on the consumer experience, and the second was a monetization meeting covering each of the company's business lines. Doing this regularly and seeings hundreds of such tests and trends is what ultimately builds your product intuition.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

The Product Coalition

NOVEMBER 30, 2022

Many companies think they know what users or customers care about. They may have even talked to potential customers. Jobs To Be Done has given us a better way to approach customer development. How do we avoid the trap of “because competitors have it” and make something that matters to our customers?

User Testing 158

User Testing Product Research Research Software Customer Experience 158

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 201

User Testing Weak Development Team Customer Experience Customer Feedback 201

Intercom, Inc.

JUNE 17, 2019

These technical problems, also known as email screeners or, as we call them at Intercom, take-home tests, are a useful way to initially evaluate the technical ability of candidates applying for engineering positions. Where do take-home tests fit in the interview process? Take-home test ??. Where are the tests?

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Engineering User Testing Software Review Technical Review 132