The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? Depending on who you ask, the answer will vary depending on what they genuinely know or understand about consumers.

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User Testing Data Visualization Customer Feedback Research Software 148

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. Yes, product and pricing are still important ingredients – but, a great customer experience is the secret sauce (chef’s kiss).

Customer Experience 219

Customer Experience User Testing Customer Feedback Feedback Software 219

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Why do I need a framework?

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Product Innovation Educators

APRIL 27, 2020

For the voice-controlled faucet, there are elements of value-based because it’s a new, exciting product that you might be able to charge a premium for, and elements of cost-plus because it’s a hardware product connected to consumer goods and services. [4:12] 6:39] Market Research. 4:45] Data Analysis. This one is the art.

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Research Software Feedback Software Product Research User Testing 330

The Product Guy

APRIL 9, 2019

We perceive strategy from the management as the gospel – Usually the opposite, a good leadership team usually expects the individual contributors to provide iterative feedback. The idea is to treat the strategy as a prototype that will undergo many iterations and testing. What is our secret sauce to make the customer more successful?”.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. Success is understanding how the product fares in the market, and being able to adjust properly, pivot, and quickly make decisions based off of customer feedback. By simply asking customers, “Why did you choose this score?”

User Testing 246

User Testing Product Research Feedback Software Research Software 246

Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. Below the solution space are assumption tests. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. Below the opportunity space is the solution space.

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Research Software Feedback Software Product Research User Testing 314

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

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Feedback Software Customer Feedback User Testing Data Visualization 158

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 366

Weak Development Team Product Research User Testing Customer Experience 366

Alchemer Mobile

NOVEMBER 9, 2022

Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. It means that the product focus has shifted to prioritize mobile as the main consumer channel, with others coming secondary. Not enough time in the day. We hear ya.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Intercom, Inc.

MARCH 25, 2019

We’ve all signed up for a product only to realize a few months later that it didn’t quite fit our needs. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Dealing with reality.

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User Testing Customer Feedback Customer Experience Feedback Software 183

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

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Research Software Product Research User Testing Customer Experience 200

Product Talk

MAY 10, 2017

How do managers monitor and provide feedback without dictating and controlling? What if our customers aren’t on Android? What if we learn that more of our customers are on Windows (I know, funny right?) Are we trying to grow market share, engage our customers through more channels, or increase our daily active usage?

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Product Research User Testing Feedback Software Research Software 260

Product Talk

APRIL 9, 2025

Customer-facing APIs are products. You want customers to get value from your product as quickly as possible. When an API is hard to learn or hard to use, it takes longer for the customer to get value from it. With consumer and B2B products, we put a ton of time and energy into our onboarding process.

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Product Talk

FEBRUARY 12, 2020

We then jammed those models into our platform so that customers could access the outputs in many ways.” We’ve onboarded many customers onto our predictive suite and every time we get the same question: ‘How can I test that it works?’ And web notifications also pop up whenever a customer visits your website. Tweet This.

Product Research 239

Product Research Data Visualization User Testing Research Software 239

Intercom, Inc.

NOVEMBER 24, 2021

They’re considered heedless, overly luck-dependent, and almost treasonous by those of us in the data and research domains. The second challenge is implementing a feedback loop. Research has a specific purpose in a decision-making process – its role is to reduce uncertainty and identify meaningful choices.

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User Testing Data Visualization Feedback Loop Weak Development Team 257

Product Innovation Educators

SEPTEMBER 19, 2022

Prototypes help us convey our product ideas and gain critical feedback from customers. Joining us is the Director of Customer Experience for Uizard, Tarek Slimani. . They can easily use our platform to construct an interactive prototype they can share with others. [6:13] 2:27] What problem is Uizard solving? Definitely.

Feedback Software 268

Feedback Software User Testing Customer Feedback Construction 268

Roman Pichler

JULY 8, 2024

3] Co-create the Product Strategy and Roadmap The traditional way to engage the stakeholders and secure their support is to present them with a draft strategy and roadmap, collect their feedback, update the plans, and, if necessary, show them the updated version. A great way to do this is to use the feedback framework shown in Figure 4.

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Roadmap Product Strategy Strategy Weak Development Team 269

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1]

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Product Research Feedback Software Research Software User Testing 382

Userpilot

JANUARY 10, 2024

Looking for the best ways to conduct user research and gather actionable insights? Whether you’re building a product from scratch, updating something on your platform, or just want to listen to users and create better experiences , this article provides the guide you need. We covered: The benefits of proper user research.

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User Testing Research Software Analytic Tools Feedback Software 105

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! Christensen’s words in mind, how can one use this theory to build magnificent products and onboard users that might otherwise never consider buying your product? What is Jobs-to-be-done (JTBD)? For example?—?if

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User Testing Framework Research Software Customer Experience 164

Product Innovation Educators

AUGUST 22, 2022

Insights on product strategy and customer research for product managers. The CEO joining us is Matt Young, CEO of UserVoice, the first product feedback and research tool for software companies. In product management, we talk about adding value to a customer, and that’s not precise enough for everyone.

Research Software 250

Research Software Feedback Software Reporting Tools User Testing 250

Product Innovation Educators

JULY 19, 2021

The study researches the factors that differentiate successful product teams from the rest of the pack. Companies of all shapes and sizes from around the world participate in our research. 13% in consumer products. The study researches the factors that differentiate successful product teams from the rest of the pack.

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Product Innovation Educators

NOVEMBER 4, 2019

You have a lot of tools to help you learn about yours customers, such as customer visits, interviews, and surveys. I find some of the best insights, insights that competitors may have missed, come from observing customers. 4:22] What kind of problems can qualitative research help us solve?

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User Testing Customer Feedback Research Software Product Research 149

Intercom, Inc.

MARCH 31, 2020

We’re fortunate to work with a broad range of customers, many of whom have put their products and platforms to use to fight against COVID-19. Healthcare company Solv built a Custom Bot for MultiCare.org to help people self-assess their symptoms and book same-day doctor’s appointments.

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User Testing Healthcare Customer Experience Systems Review 212

The Product Coalition

DECEMBER 21, 2020

Experimental Design For Product Testing?—?Important Take, for instance, a food scientist who believes that a new flavour enhancer could improve consumer demand, or a pharmaceutical company that have developed a medication which they believe could relieve high-blood pressure. This article assumes a basic understanding of A/B testing.

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User Testing Product Research Testing Customer Experience 167

The Product Coalition

NOVEMBER 12, 2024

First principles help you focus on the fundamentals — like the value you want to create, the outcomes you’re aiming for, and what your users actually need. It was clear we weren’t delivering a product customers loved. Build from the Ground Up —  Using these principles, construct your roadmap. Trust, outcomes, value?

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Roadmap Product Research Automotive Feedback Software 110

Intercom, Inc.

MARCH 14, 2019

These days, progressive, modern marketers like you and me are always hearing about customer centric marketing. We know that it’s customers, not brands, who hold the power. Leela knows that slapping “customer centric” in your mission statement is rarely enough. 6 ways to create a customer-centric culture.

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Product Research User Testing Customer Feedback User Friction 178

Product Innovation Educators

OCTOBER 18, 2021

His research centers on innovation and how organizations innovate. 1:49] What research led to the innovation framework you talk about in your book? The research started with my teaching and consulting about 20 years ago. He has also served in roles at Harvard, Wharton, and Haas business schools. Capability. Motivation.

Research Software 254

Research Software Feedback Software User Testing Construction 254

Intercom, Inc.

NOVEMBER 2, 2021

I often discover the best next step is not giving ‘constructive feedback’ to someone on my team about their mistakes; it’s requesting feedback on how I can better support them in future”. Give feedback with empathy. Giving feedback is your most powerful tool for growing your people and your team.

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Product Research Software Review Feedback Loop Feedback Software 291

Alchemer Mobile

NOVEMBER 20, 2018

Smartphone users open their favorite apps more than 15 times a month and use up to 40 apps regularly overall. Scratch/custom building: The longer of the two routes is to take a scratch-build approach to app construction. The Custom Route. Can tweak everything from UX and UI to backend with customized services.

Research Software 209

Research Software Data Visualization User Testing Customer Experience 209

Mind the Product

JANUARY 24, 2020

Using pen and paper to sketch out concepts and designs for software began with the birth of the graphical user interface (GUI) in the 1980s. Yet one of the early digital design techniques, user interface wireframes , persist because they can be created (and understood) by anyone. Wireframes as a Tool for Product Managers.

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Research Software User Testing Customer Experience Product Research 250

The Product Coalition

AUGUST 3, 2021

Do you want to represent a big idea concisely to your customers or your leadership? If you have an idea, and your intent is to explain it and its constructs, this is a beautiful way to do it. Pick and chose three minimum, four maximum most important constructs of your idea that you would like your audience to know.

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Research Software User Testing Customer Experience Construction 195

The Product Coalition

SEPTEMBER 21, 2021

Stages of Design Thinking According to school ( Hasso Plattner Institute of Design at Stanford), the five stages of Design Thinking are as follows: empathize, define (the problem), ideate, prototype, and test. It is important to note that the five steps are not always sequential?—?they they need not occur in any particular order.

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Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

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Product Research Data Visualization Customer Feedback User Testing 232

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

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User Testing Customer Feedback Customer Experience Product Management 189

Userpilot

MAY 26, 2024

Are you unsure what the difference between a user journey and a user story is? This article will dive deep into user journey vs. user story and share how they differ. TL;DR Customer journey maps visualize user experiences, highlighting steps, touchpoints, emotions, pain points , and opportunities for improvement.

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