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User Research Interviews – Robert Chokr on The Product Experience

Mind the Product

Talking to users is easy. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. The post User Research Interviews – Robert Chokr on The Product Experience appeared first on Mind the Product. Talking to users is easy. Handling bias.

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User Experience Analytics in SaaS: Tools, Data Collection & More

Userpilot

User experience analytics is one of the secret ingredients for boosting SaaS growth. This ensures your product remains enjoyable for users, boosting retention and loyalty. The data obtained is useful for user journey mapping and creating in-app experiences that make customers want to stick.

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“Build What Matters” Framework for Startups

The Product Coalition

Many startups with an ordinary product make the way to growth and scalability whereas others with great products fail to survive. What is wrong with these startups? Both product and product strategy should fall in place to make the startup sustainable and help them to grow. What are the attributes of the framework?

Framework 152
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How to Create a Powerful Customer Journey Map [+Webinar]

280 Group

To learn more in-depth about creating your customer journey map, join our upcoming webinar, Customer Journey Maps – Your Secret Weapon to Driving Product Adoption on Friday, November 12, 2021. In fact, Adobe research revealed that experience-driven businesses have been shown to grow revenue 1.4X more than other companies.

Webinar 295
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Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience

Mind the Product

Are you leaving money on the table, or are you scaring away potential customers? The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product. The post Pricing Strategy for Product Dummies – Fanni Fejes on The Product Experience appeared first on Mind the Product.

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AMA: How to Excel as a Product Manager in Extraordinary Times

280 Group

In this very serious time, we really wanted to be available to answer questions and help the Product Management community adapt and rise to the challenges we’re all facing. How to conduct market research, but quantitative and qualitative, to quickly understand how your customer needs are shifting.

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CX expert Bill Price on creating frictionless customer experiences

Intercom, Inc.

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.