Userpilot

JULY 15, 2022

The dark funnel exists because third-party content platforms, social media channels, and offline conversations can neither be tracked nor controlled by conventional marketing systems. Book a Userpilot demo to learn how Userpilot can help you learn more about your users and increase user loyalty. What is the dark funnel in SaaS?

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

AUGUST 26, 2021

Believe it or not, there used to be a thing called on-premise software that you have to install and upgrade yourself. In this ultimate guide to SaaS product management, we'll walk you through the benefits of SaaS over on-premise software and how you can build a successful product as a SaaS PM. And you had to own all the servers.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Alchemer Mobile

NOVEMBER 10, 2022

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

eG Innovations

APRIL 12, 2019

With organizations increasing their focus on digital business services, monitoring and managing the application performance becomes paramount. When a digital business service is slow or down, it impacts the business adversely. Access the report here. Helpful Resources: Read product review of eG Enterprise APM.

Reporting Tools 49

Reporting Tools Data Visualization Naming Research Software 49

Userpilot

JANUARY 26, 2022

In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth. To analyze your company data, use the best SaaS analytics software to visualize the key metrics in charts, forms, and diagrams. So let’s dive in! What is SaaS analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

OCTOBER 24, 2023

Sending in-app surveys and segment those users who report hardships with the product, express dissatisfaction, or rate your SaaS product low. Since you’ll need software to resurrect users, why not book a Userpilot demo and see how you can retain more users for your business? Who are resurrected users?

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. What does a product manager do? Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. When tools and systems are not created with them in mind, they lose trust and understanding. You may not understand someone else’s definition or report. Given that data teams can’t be everything to everyone, each department starts grasping at different tools.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Guy

AUGUST 1, 2019

Deployments to production happened just hours before client demos. The resulting post deployment issues and incomplete setup of new features left the stakeholder conducting a walk through on the concept of the app but not actually able to demo the app to their audience. Long standups.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. This, in turn, affects the service quality and results in lost revenue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

eG Innovations

NOVEMBER 12, 2019

We’re pleased to introduce Wendy Howard , a technical consultant on the pre-sales West Coast team. If you’ve attended any recent conferences like Citrix Synergy, Microsoft Ignite or Oracle Code One, you’ve likely met this IT whiz. So, the software was able to help me stay proactive, as well as generate reports for management.

Reporting Tools 40

Reporting Tools Data Visualization Software Review Technical Review 40

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. George Spiers provided all answers based on his real-world Citrix consulting projects. Default settings in the operating system are not the best.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Whether it’s through developer’s docs, tweaking the code, or providing integration assistance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 17, 2022

MBOs are qualitative, risk-averse, confidential, individual-focus, and review annually. On the other hand, OKRs are quantitative, ambitious, public, team-oriented, and reviewed quarterly. Monitor and review progress regularly throughout each OKR cycle to ensure the best results. Annual vs quarterly performance reviews.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? Why is Having Customer Feedback Software Important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Product Talk

JUNE 12, 2019

Two and a half years ago, I introduced the opportunity solution tree. Today, I’m excited to share Hope Gurion’s thoughts on using opportunity solution trees. Like a true Agilist, she hasn’t just adopted the tool, but has iterated on it to better suit her needs. Fight Organizational Amnesia with Color-Coding. Tweet This.

Reporting Tools 217

Reporting Tools Feedback Software Data Visualization Product Research 217

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Userpilot

APRIL 30, 2020

In this article, we’re going to explore: What product-service management and customer success typically looks like for SaaS . What Does Product Service Management Look Like for SaaS Teams? On the whole, you’ll be aiming to create new products and/or improve your existing tools based on the evolving needs of your audience.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Userpilot

NOVEMBER 18, 2023

User path analysis might sound daunting at first, but here are the simple steps to make it happen: Choose the right user behavior analysis tool. Some useful tools for user path analysis include Userpilot , Google Analytics, and Amplitude. And you don’t have to do it all yourself, you can rely on analytics tools to help you out.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

JANUARY 26, 2021

One tool to achieve this is customer journey analytics software. The software delivers context and clarity to the complicated multichannel customer journey. What Is Customer Journey Analytics Software and How Do Companies Use It? Some choices for Customer Journey Analytics Software are Indicative, WebEngage, and Woopra.

Data Visualization 98

Data Visualization Analytic Tools User Testing Customer Experience 98

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Is eG Enterprise an on-premises or a cloud solution?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Usersnap

JANUARY 31, 2019

Digital marketing tools are a way to gain a competitive edge. We put together a list of 25 tools that will help you to satisfy your customers, automate repetitive tasks and give you a better insight into how users are interacting with your customers’ product. This is a marketing platform which offers true automation.

Data Visualization 77

Data Visualization Reporting Tools Analytic Tools Feedback Software 77

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? Anyone fancy letting Kodak know that their entire business is about to get destroyed by the iPhone? But, it’s a luxury that not all companies can afford.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That   “ BNP Paribas is the largest bank in France.  We

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Userpilot

APRIL 30, 2020

On the whole, you’ll be aiming to create new products and/or improve your existing tools based on the evolving needs of your audience. Flexibility and open-endedness are vital, here, as you’ll need to make ongoing improvements to your software without completely overhauling it throughout each iteration.

Customer Experience 52

Customer Experience User Testing Feedback Software Onboarding KPIs 52

Mironov Consulting

JUNE 28, 2018

When working on mass consumer products (think FitBit or Facebook or teach-your-kid-to-code toys ), we will have large numbers of small purchases — too many customers to know each by name. Rigorous A/B testing is a favorite tool in our B2C kit. Unstated B2C Assumptions. Some core assumptions: The typical B2C buyer is the user.

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105

Userpilot

MARCH 25, 2021

As with any Free Trial vs Demo debate, the most immediate answer you can expect is “It depends.”. For us, it turned out that the best solution is…both. That is why we would recommend a mix of both a Free Trial and a Demo sales model when you are an early-mid staged company. What You Need To Know About Free Trial vs Demo.

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Demo Research Software Customer Experience Reporting Tools 98

Intercom, Inc.

FEBRUARY 21, 2019

com’s CMO Ryan Bonnici believes software purchasing will continue to evolve into a more authentic selling and buying experience. Here are five quick takeaways: Selecting software can seem like a small decision, but it can be the x-factor for your company. Building your business on software. Ryan joined G2.com Ryan: Sure.

Education 123

Education Reporting Tools User Testing Customer Experience 123

Gainsight

APRIL 29, 2019

Product leader, author, consultant, speaker, and teacher, Melissa is a powerhouse of product management know-how. But I think we need better systems and processes to get the right information and to make sure the good insights are getting translated in a way that’s actionable for Product people. Are you saving them time?

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

Johanna Rothman

NOVEMBER 30, 2021

I reported to my first professional job at GTE Sylvania in May 1977. Report to the nurse's office. But the demand for software developers was high and I was good. My First Review Revealed Pay Sexism. My First Review Revealed Pay Sexism. The design reviews were about the integrity of the product and the code.

Software Review 125

Software Review Technical Review Reporting Tools Certifications 125

Userpilot

DECEMBER 22, 2023

The training you provide should cover research principles, data collection methods, data analysis, reporting as well as ethics and data privacy. Regularly review your processes and share best practices across the organization to improve research quality and integrity. Don’t forget to give your staff the right tools.

Data Visualization 105

Data Visualization Research Software User Testing Product Research 105

Mironov Consulting

MAY 1, 2017

They may report into various engineering VPs, business unit managers, CxOs, innovation units, or market strategy groups… but wherever they report, these scattered product managers lack common models, role definition, strategic cohesion, tribal mentoring to grow skills, and political support for running experiments or doing validation.

Reporting Tools 93

Reporting Tools Analytic Tools Customer Experience Feedback Software 93