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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

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TEI 325: 5 tools to create alignment, communicate better and build trust – with Stefano Mastrogiacomo, PhD

Product Innovation Educators

How product managers can get their teams on the same page. Effective product managers are good communicators and can get team members aligned to meet the objectives of a product. Stefano Mastrogiacomo, a project management professor, consultant and author fascinated by human coordination, joins us. .

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Inspiring Strong Product Leaders: A Conversation with Petra Wille

Product Talk

While I tend to focus on helping teams, Petra’s work centers around helping product leaders—the people who manage product managers. She has a big focus on people development, helping product managers and product leaders get better at their craft. I was a technical consultant back then, traveling to a lot of clients all over Europe.

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456: The product journey of a disruptive innovation – with Eli Packouz

Product Innovation Educators

That was a problem we ran into in the development. We had to develop into the UX a way to let people know the floss is over and they should stop. We had already built the molds because our consulting firm had assured us this part could be sonic welded. 23:32] Where are you in the emotional journey of developing a product?

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The Critical Importance of Finding Time for Strategic Thinking and Planning

ProductPlan

Time management remains an essential theme for product teams because there aren’t enough hours in the day. It all starts with a commitment from leadership that strategic thinking and planning are worth the time and makes it a core tenet of the team’s approach. Time Management. Turning an Abstract Concept Into Practice. I mean, really?

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5 Digital Transformation Trends for 2021

Modus Create

To get a sense of where these opportunities may lie, we asked our executive team to share five predictions on trends that will impact businesses in 2021. The need for targeted and scalable consulting will result in the rise of “super boutiques” The consulting industry has been irrevocably disrupted.

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Friday Tracks and Takeaways When Lightning Strikes

Gainsight

Read on for an even speedier download of today’s content. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. But both teams should be working together to drive more revenue than attacking the customer base separately. It begins with identifying and developing outcomes.