Intercom, Inc.

MAY 29, 2018

But making the transition from consultant engineer to a product engineer was a revelation – I realized that working as an engineer in client services and working as a product engineer are essentially two completely different jobs, bridged only by the common use of technology. Being a Consultant Engineer. The Fast-Cheap-Good triangle.

Consulting 169

Consulting Engineering Reporting Tools Weak Development Team 169

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. So I wrote this article.

Research Software 147

Research Software Weak Development Team Software Review Development 147

Product Innovation Educators

AUGUST 10, 2020

Do you and your product teams have the characteristics required for success? The Product Team Performance study has been identifying the characteristics of high-performing teams since 2012. It’s a performance study comparing factors of product teams that excel versus those that struggle.

Weak Development Team 227

Weak Development Team Product Research Reporting Tools Data Visualization 227

The Product Guy

JANUARY 8, 2019

Similar stories have inspired new product and business development frameworks , thousands of articles, and numerous books. Companies simply ship too many poor products and features. Agile is sometimes seen as a panacea to all product development problems. Enter Lean Customer Development. The So-Lala Product epidemic.

Product Research 354

Product Research Customer Experience Weak Development Team Agile 354

The Product Guy

AUGUST 10, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. A software product could overemphasize a feature that its own team just wanted to build. Teams working on products for consumers can recruit survey participants or interviewees online by running ads on their social media channels or ordering results from a survey panel.

User Testing 296

User Testing Customer Experience Research Software Customer Feedback 296

Intercom, Inc.

JUNE 10, 2020

I hope this post allows people and teams to safely talk about Product Judgment. If you ever had to face a Manager, Director or Exec as they make bad product decisions and you’re struggling to persuade them otherwise, this post will help you. It takes years to build, and therefore ranges from very weak to very strong.

Research Software 291

Research Software Weak Development Team Reporting Tools Customer Communications 291

The Product Guy

JUNE 18, 2020

Ruthless prioritization translates to product teams spending time building the right thing at the right time. This discipline is the bread & butter for a winning product team, but building an effective product process takes a lot of trial and error. A product feedback loop keeps software teams close to their customers.

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Mironov Consulting

JANUARY 17, 2021

Half of the calls I get from CEOs include requests for Product Management to boost productivity in Engineering (aka Development aka Makers). This reflects confusion about what product managers do (and how we really add value), and often poor role definition where product managers are also project/program managers or engineering leads.

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Weak Development Team Research Software Reporting Tools Development 134

Johanna Rothman

NOVEMBER 30, 2020

Steve, a software development manager, thought John was a “10x” developer. Was I willing to support and coach the other people in Steve's group to all become “10x” developers? Was I willing to support and coach the other people in Steve's group to all become “10x” developers?

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Weak Development Team Feedback Software Development Product Research 130

The Product Coalition

OCTOBER 20, 2020

It’s understandable that most of us don’t make time for personal development. Who wants to spend time after a hard day of work learning and developing when they could be kicking back with a beer and watching The Crown? A few months ago, I introduced a concept I have developed called the PM, or Product, Quadrants.

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Weak Development Team Development Product Research Technical Review 119

Mind the Product

FEBRUARY 12, 2020

It’s also essential to creating a team where great people want to work. In a perfect product development world, communications are seamless, specifications are clear, and product and engineering teams work together without friction. These are team goals that get shared across the company. Share Leadership and Credit.

Engineering 213

Engineering Weak Development Team Customer Experience User Testing 213

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 283

Product Research Data Visualization Customer Feedback Weak Development Team 283

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

Product Innovation Educators

JUNE 12, 2023

Before joining Google, Neha worked as a Management Consultant at Essex Product Consulting, where she helped organizations build products. First, how can product managers establish processes to enable their teams to succeed? I have often spoken with PdMs who say they don’t think their team understands what they want.

User Testing 253

User Testing Customer Feedback Product Manager Product Management 253

Product Talk

DECEMBER 18, 2024

We covered how to manage messy opportunity solution trees , the most common challenges teams face when getting started with the discovery habits, what Im working on next, and so much more. Discovery is a team sport. I did classic web development before there were frameworks back in the ’90s. I hate definition wars.

Product Research 245

Product Research Research Software Analytic Tools Feedback Software 245

Mind the Product

FEBRUARY 14, 2020

” Janna still finds she asks, and is asked about, the same thing whether she’s consulting, training, mentoring, or as a CEO. While we might think of all debt as bad, Janna says this isn’t the case. Get team members to perform a series of tasks on each. ”, and “have you tried turning off and on again?”

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Weak Development Team Customer Experience User Testing Product Research 238

Product Management University

JUNE 3, 2024

Here’s a look at the good, the bad and the ugly when it comes to product management outcomes. THE GOOD When it comes to getting your product management and product development teams focused, nothing beats well-defined outcomes that are clear, concise and measurable. But not all outcomes are created equal.

Weak Development Team 130

Weak Development Team Product Manager Product Management User Testing 130

Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. If you enjoy the conversation check out more episodes of our podcast.

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Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

Product Innovation Educators

JULY 29, 2024

He was part of the team that created the PCjr, a product that flopped badly. Even better, if these criteria stayed the same over time, we could use them to guide long-term product development. They help team members understand how to use the data effectively. This idea became the foundation of Outcome-Driven Innovation.

Data Visualization 284

Data Visualization Research Software Product Research Product Manager 284

Mind the Product

OCTOBER 27, 2016

It wasn’t too long ago that designers and developers were disciples of strictly separate crafts – but today, someone who can do both well is quickly labelled a “unicorn”, and sought after by many a unicorn-thirsty start-up. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

Customer Experience 207

Customer Experience User Testing Customer Feedback Weak Development Team 207

Product Innovation Educators

JUNE 27, 2022

I started my career in management consulting because I wanted to be a business leader. Later I founded a startup and then worked in business development at Microsoft. It was decent, but we had poor bandwidth and the content was not great. I started my career in management consulting because I wanted to be a business leader.

Customer Experience 254

Customer Experience Reporting Tools Feedback Software User Testing 254

The Product Coalition

SEPTEMBER 7, 2022

Minimum Viable Products: Why You Should Test Before Investing In Ideas Let’s analyze the advantages of MVP-based software development. Why should you invest in MVP development? Boston Consulting Group estimates that 70% of digital business transformation projects fail. First, the developers create a wheel. a skateboard.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

Roman Pichler

APRIL 19, 2017

It’s all too tempting to fall back onto less skilful habits and become impatient, tense and stressed, say something we regret afterwards, or pass on the pressure to the development team. Additionally, keep an eye on market developments, new trends and technologies, and the competition. Nothing beats meeting real users.

Leadership 185

Leadership Weak Development Team Product Research User Testing 185

Mind the Product

APRIL 10, 2020

In this talk from #MTP Engage Manchester consultant Itamar Gilad takes us through his GIST (goals, ideas, steps, tasks) framework. He’s now a consultant, speaker and writer. Negative – where launches are so bad they get rolled back. Steps, that develop the ideas and test them. Three Types of Launch. Enter GIST.

Framework 223

Framework Weak Development Team Customer Experience User Testing 223

The Product Guy

SEPTEMBER 12, 2017

Guest Post by: David Parmelee, Digital Strategy Consultant. In other words, consider new features to be a bad idea until your organization has researched the need for them and validated that the users will need them. About David Parmelee David Parmelee is the owner of Thrill & Create, a user experience consultancy in Maryland.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Product Talk

JUNE 5, 2024

Product trios are cross-functional product teams who are responsible for both deciding what to build and then building it. What about the other people on the team who aren’t part of the product trio? How can product trios adapt to remote work and distributed teams? Do product teams really work this way?

Product Research 314

Product Research User Testing Research Software Customer Experience 314

Product Innovation Educators

OCTOBER 23, 2023

.” In our competitive landscape, businesses constantly seek innovative ways to captivate users and empower their teams. Mike is a senior principal consultant at Daugherty Business Solutions. Previously he has been a product management consultant and has held senior product management roles. I started gamifying our retros.

Weak Development Team 225

Weak Development Team Customer Experience Certifications Data Visualization 225

Johanna Rothman

OCTOBER 10, 2023

When I saw the McKinsey report on “developer productivity,” I shuddered. First, that makes no sense in a collaborative team. Second, there's no way to measure such a thing as developer productivity, despite what McKinsey says. I'm not linking to the report, because the advice is so bad.)

Consulting 105

Consulting Product Research Weak Development Team Feedback Loop 105

Product Innovation Educators

SEPTEMBER 25, 2023

That was a problem we ran into in the development. We had to develop into the UX a way to let people know the floss is over and they should stop. We had already built the molds because our consulting firm had assured us this part could be sonic welded. 23:32] Where are you in the emotional journey of developing a product?

User Testing 319

User Testing Product Research Customer Experience Customer Feedback 319

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. To do the first, we had to hire, train, and write a playbook – the building blocks of any team. Relentlessly measure impact.

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Weak Development Team Customer Experience User Testing Customer Feedback 172

Productside

OCTOBER 8, 2024

Overview Charles River Laboratories aimed to enhance its product management practices and foster better team alignment. Background Charles River Laboratories is a global leader in providing essential products and services in drug discovery, development, and manufacturing.

Product Research 156

Product Research Weak Development Team User Testing Research Software 156

The Product Manager Coach Blog

MARCH 4, 2025

Building trust with stakeholders isnt just a nice-to-haveits essential to preventing failed product launches due to poor stakeholder management. Poor stakeholder management is one of the leading causes of failed product launches, often leading to misalignment, unexpected delays, and increased costs.

Customer Feedback 69

Customer Feedback Weak Development Team User Testing Customer Experience 69

Mind the Product

JUNE 25, 2019

It can happen in any team, even in teams with a commitment to diversity. We had completed a round of interviews and I wanted her to work on my team. The candidate was a senior designer who’d managed teams in very difficult large-scale companies and managed to generate great results. So why drop culture fit?

User Testing 189

User Testing Weak Development Team Customer Experience Airlines 189

Johanna Rothman

FEBRUARY 24, 2022

We create these positions to check that the teams don't try to implement something “wrong.” The teams on the upper left have fewer connections. In contrast, the teams on the upper right have more connections. No team is “bad” or “good” for their connections. Small-World Network.

Weak Development Team 138

Weak Development Team Enterprise Research Software Product Research 138

Product Talk

APRIL 12, 2023

Product teams need to understand how the work they are doing impacts the business. It’s up to product leaders to share this strategic context with their teams. Product teams need to understand how the work they are doing impacts the business. Our 2022 CDH Benchmark Survey exposed some gaps in this area. chose “other.”

User Testing 271

User Testing Government Product Research Customer Experience 271

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. They equate “white” with “good” and “black” with “bad.”. This was going to be a team effort.

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Technical Review Software Review Systems Review Fractional CTO 289