Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

UX Studio: Product Management

JULY 5, 2021

We are ready to help you with any design and research challenges you might have. . UX design and user experience research agency designing impactful digital products. We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

UX Studio: Product Management

DECEMBER 7, 2020

In 2018 we worked on the UX of this app , this time we focused on the UI and visual storytelling. In the fall of 2019, Xeropan’s CEO reached out to us because, although he was receiving great feedback on his product, his conversions in the app stores weren’t living up to his expectations. Who do you think are the users of this app? .

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

UX Studio: Product Management

NOVEMBER 24, 2020

Aplana is a privately held software development company that has been on the market for 20 years. Its offices are located in different countries, including the UK, US, and Germany for sales operations and Ukraine, Russia, Belarus for skilled software engineering teams. . Wandr studio. Echo & Co. Design First. Fuzzy Math.

Product Research 115

Product Research Research Software Software Review Technical Review 115

The Product Guy

MAY 15, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Mind the Product

DECEMBER 13, 2018

Where else will you find SoundCloud, the BBC, TransferWise, and Pivotal Labs, talking alongside new players in fantech (that’s technology for devotees, not air conditioners)? Its digital commerce success stems from developing its own technology, THG Ingenuity. Nilan also advises a number of early-stage startups.

Analytic Tools 106

Analytic Tools Research Software Data Visualization Government 106

The Product Coalition

JULY 21, 2018

Last year, I made the switch from technology consulting to product management. As a technology consultant, I would move from client to client, spending about 6 months on average with each before moving on to the next. Building Rapport Consulting also instilled in me the importance of building rapport.

Consulting 61

Consulting Research Software User Testing Travel 61

The Product Guy

MARCH 2, 2017

Jordan is a Management level, revenue-driven, B2B SaaS Product Management and Project Management leader. He translates complex business problems into solutions that are easily consumed by engineering, marketing and sales. Jordan Bergtraum VP Product Management, ServiceChannel. Ladislav Bartos Chief Product Officer, UVIC Ltd.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Gainsight

SEPTEMBER 8, 2021

Organizations create Customer Success teams to increase Net Revenue Retention, and we’ve recently published research showing that NRR drives valuation. Software, reporting and analysis, enablement, and rock-solid processes and techniques will multiply the impact of a great sales rep or copywriter. What about systems administration?

Reporting Tools 105

Reporting Tools Data Visualization Analytic Tools Marketing 105

Mind the Product

MARCH 16, 2017

Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Janna is the CEO and co-founder of ProdPad, product management and roadmapping software for product people, an international speaker, as well as co-founder of Mind the Product. Janna Bastow, CEO & Co-Founder, ProdPad.

Research Software 75

Research Software User Testing Product Research Workshop 75

UX Studio

APRIL 6, 2023

We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

We accomplish this by putting UX research to use, which leads to enhanced, user-centric design. With this approach, we were able to increase the booking rate on France’s leading travel app, Liligo , by 200%. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

The Product Coalition

DECEMBER 23, 2023

History of Office Design In light of David’s post, we wanted to surface a few events that led to our current ways of working, so we performed some historical research on the evolution of office design. Source: [link] There’s more research we could share but we believe the evidence presented makes great points.

Fractional CTO 115

Fractional CTO User Testing Research Software Reporting Tools 115

Mind the Product

APRIL 18, 2017

Prior to Twitter, Josh worked on the platform at Facebook and led the launch of Facebook Connect. Aparna has over 15 years of experience in the tech industry, as a computer scientist, engineer, and product leader, starting with helping build the world’s first content delivery services at Akamai technologies.

Research Software 75

Research Software User Testing Customer Experience Workshop 75

Intercom, Inc.

NOVEMBER 5, 2020

Retail is constantly changing: from stalls to malls, the way we shop is always evolving in tandem with cultural, economic, and technological shifts. In his Black Friday: Abandoned Malls series , he traveled around the US to document “ dead malls ”, the name given to malls that have been vacated and neglected.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Imaginary Cloud - Design

APRIL 16, 2020

Let me tell you a quick story about the misconceptions about the user’s behaviour: Some years ago an airport took notice that the elderly travellers were spending a lot of time in the toilets. Not long after, the implemented solution did not seem to bring any results since the same incident kept happening. Seth Godin.

User Testing 113

User Testing Research Software Customer Experience Customer Feedback 113

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help researchers understand the true nature of their problem—and whether or not their design presents a solution. Begin with research grounded in empathy and accountability.

B2B 52

B2B User Testing Research Software Product Research 52

UX Studio: Product Management

JULY 9, 2021

We are a UX design agency based in Europe with a decade of experience in UX design and research. If you feel there are still some questions unanswered, book a free consultation with our business development team, and we’ll be in touch to help you reach your goals. UX studio.

Research Software 52

Research Software UX User Testing Product Research 52

Product Talk

SEPTEMBER 9, 2020

I always felt if the software was bad, I had this physical pain and I really wanted to help. I always felt if the software was bad, I had this physical pain and I really wanted to help. There were so many seniors to help us juniors learn how to be an employee and how to be a good consultant. Tweet This. And that drove me nuts.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

The Product Guy

OCTOBER 9, 2018

This sort of hand-waving has been most prevalent in software companies, where the supposed price of strategy missteps is seen as low. What systems/metrics/processes do we need to measure and track winning? Julian Dunn is a senior product manager with Chef Software where he. Where do we play? And where do we not play?

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Weak Development Team Product Strategy Strategy Development 130

Userzoom

MARCH 27, 2018

We at UserZoom are also on a mission to make it easier for enterprises that want to conduct accessibility research with real people with disabilities to do so. If you can conduct in-person moderated research with people with disabilities, that’s fabulous. W3C also has easy checks to review your website for accessibility.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

Intercom, Inc.

SEPTEMBER 12, 2019

A self-styled ‘jack of all trades,’ Gerry is looking to change the world on a variety of fronts: as the Principal Service Design Consultant for Humana Design, the CEO of TheAcademy.ie , and even a new human-centered design conference set to launch next year in Dublin. It was really something. Gerry: It was a revolution.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. India Software Product Management Summit.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JUNE 3, 2021

Research shows that individuals, teams and organisations that intentionally cultivate human skills like self awareness and empathy often outperform their competitors in value, innovation and productivity. I’m a bit of a research nerd. 5 things that I bet you didn’t know about Empathy. I always find far more information than I need.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Userzoom

APRIL 6, 2018

When it comes to user research, you won’t get a more honest and unique insight then when observing and interviewing users in their own natural environment. It’s a cliché so overused that you be forgiven for not paying attention to it, but ‘expect the unexpected’ has to be at the forefront of any user researcher when they’re out in the field.

User Testing 88

User Testing Customer Experience Research Software Product Research 88

The Product Coalition

OCTOBER 30, 2019

Being a Product Manager at an Early Stage Startup In my previous article , I reflected on a few things that I would tell myself if I could travel back in time and the concept of “three waves of changes.” During the process, I also gained a much deeper understanding of the technologies we are building and how the company operates.

Startups 84

Startups User Testing Technical Cofounder Research Software 84

The Product Guy

MAY 30, 2019

Then we think about potential solutions or features. As a team who decides to research which new features to develop, we first want to define our business outcomes and key results (OKR), together with our problem statement. The solutions: validating our hypotheses with prototypes. When are these outcomes not met?

User Testing 153

User Testing Product Research Customer Experience Data Visualization 153

Alty

FEBRUARY 22, 2017

The mobile website vs. mobile app dilemma never gets old. Now, the back to the original question is what’s better – responsive website vs. native app if you are building a new solution from scratch? Yet building a responsive web app is equally alluring as recent success stories from Lemonade, Boxed and Thrive Market prove.

Research Software 40

Research Software User Testing Reporting Tools Data Visualization 40

The Product Coalition

JANUARY 7, 2019

Like some Agile dev systems, my productivity system was steering me to focus on the here-and-now, and was ill-equipped to help me achieve long-term goals. At the end of the article you’ll find also an Airtable template that I use to manage the system. Idea Travel to Japan ? They all failed. Idea Set dentist appointment ?

Research Software 72

Research Software Banking User Testing Workshop 72

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. One did consulting, one had a T-shirt company, one had an imported goods company.

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

Mind the Product

APRIL 30, 2018

As a researcher on attitudes to digital privacy and an advocate for user-friendly privacy practices, I’m excited by these developments. I developed this framework through a wide number of interviews with individuals, consultations with privacy experts, and combing through secondary research. Trust vs Skepticism.

User Testing 82

User Testing Technical Review Research Software Data Visualization 82

Mind the Product

MAY 29, 2018

Leisa Reichelt, Head of Research and Insights at Atlassian. Before joining the public sector she was a freelance consultant and has worked with clients including Virgin Atlantic, BBC, SonyBMG, HSBC, The Economist, Drupal and the University of Surrey. Cindy Alvarez, Author and Principle Researcher at Microsoft.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

Intercom, Inc.

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. So I research, write about, and give presentations about customer service and customer experience.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

The Product Coalition

OCTOBER 2, 2018

In the past, she worked for Cornerstone OnDemand as Technical Integration Consultant and later Acting Chief Technical Solutions Architect. She was also Operations Research Associate for ZS Associates and Product Manager for UCLA (University of California, Los Angeles). So, you think you’re a good PM?

Data Visualization 60

Data Visualization Framework User Testing Analytic Tools 60

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

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Education User Testing Customer Experience Research Software 52