Gainsight

MARCH 27, 2025

Embrace a Consultative Role In transitioning CS from a support function to a strategic revenue driver, Bear emphasized the need for CS members to adopt a consultative mindset. It’s worth taking the time to ensure all teams are in lockstep toward pipeline goals.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Reporting Tools 52

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Johanna Rothman

MARCH 22, 2023

Now that we are close, Sales, Training, Marketing all need much more detail and information about how to use Nova and when they can expect it. The post When Writing Has Two Focuses: Invite Ideal Readers to Change and Assure Secondary Readers appeared first on Johanna Rothman, Management Consultant.

Data Visualization 105

Data Visualization Workshop Demo Sales Training 105

Product Management University

FEBRUARY 25, 2020

Sales Training on Customers vs. Products. The goal is to make sure sales dialogues lead with a strong vision and a differentiating value story that’s supported by all products. When it comes to sales training, products play a supporting role, not a leading role.

Marketing 130

Marketing Product Management Product Manager Reporting Tools 130

The Accidental Product Manager

MARCH 11, 2019

However, one of those weeks was filled with sales training for a batch of new sales people that had just been brought on. I spent my time during the other two weeks visiting with developers, business analysis, sales people, etc. Blue Elephant Consulting –. That week didn’t really count.

Product Management 99

Product Management Product Manager Weak Development Team Management 99

Mironov Consulting

JULY 27, 2023

 Plus time with Marketing (launch, messaging, product marketing content), Finance (packaging, pricing, forecasts), Support, Customer Success/Implementation, and broad Sales training and enablement.  Plus  So a product manager might have 5% of their time in total for deal-specific sales support.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Intercom, Inc.

JULY 5, 2018

I think of it as go-to-market consulting. I realized I get way more value out of helping other sales people figure out how to tap into their full potential. Then I went to go work for Google, running sales productivity, which was really sales training development. My approach is super tactical.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171