Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Creating quality customer experiences has always been important for retaining customers. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Product Management University

DECEMBER 11, 2024

Market Analysis Before and With AI Customers are clamoring for a number of improvements to your product and youre on a mission to get them funded and on the roadmap. So youre asked to do a market analysis to make sure stakeholders are confident in your plan. Executive stakeholders want things that drive growth. Is it bulletproof?

Product Management 130

Product Management Product Manager User Testing Management 130

The Product Guy

APRIL 9, 2019

In my company, we review a living document with our management chain on a quarterly basis to align business direction for the short-term (immediate one to two quarters) to the long-term (two to five years). No formal stakeholder review as this is meant to be the first version that will undergo many iterations and refinements.

Feedback Software 372

Feedback Software Analytic Tools Technical Advisors Strategy 372

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. The Product Interview?—?A This can be highly useful for hiring managers, as well as for PMs planning their roadmap.

Technical Review 175

Technical Review Analytic Tools Software Review User Testing 175

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. For example, if you’re looking for a product marketing role, your H1 headline might be something like “ Making Technical Products Easier to Market, Sell & Buy.”

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. Although I wouldn’t claim that every team interacts with customers on a weekly basis, over the course of a year, each product squad would generally be involved in at least a couple dozen customer sessions,” says Rebecca. Tweet This.

Product Research 203

Product Research Research Software Technical Review Data Visualization 203

Lenny Rachitsky

FEBRUARY 25, 2025

For more: Lennybot | Podcast | Courses | Hiring | Swag Subscribe now Annual subscribers get a free year of Perplexity Pro, Notion, Superhuman, Linear, and Granola , along with access to the entire 5-year back catalog and a thriving members-only Slack community. product marketing, user research, content design, etc.).

Strategy 116

Strategy Technical Review Product Strategy Product Research 116

Roman Pichler

JULY 20, 2016

Whenever you are faced with an agile, dynamic environment—be it that your product is young and is experiencing significant change or that the market is dynamic with new competitors or technologies introducing change, you should work with a goal-oriented product roadmap, sometimes also referred to as theme-based. 4 Keep it Simple.

Roadmap 370

Roadmap Agile Technical Review Weak Development Team 370

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. Competitive advantage: A layout resolving major pain points sets your product apart in a crowded market. Develop theapp Build the educational app using the latest technologies and frameworks. Examples include Moodle and Blackboard.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. However, with the right tech stack, your team can handle even complex payment problems with ease.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Lenny Rachitsky

MAY 20, 2025

He most recently ran Product Management, Marketing, and Partnerships across Square while reporting to the CEO. Prior to Square, Saumil was a startup founder for LocBox, a marketing automation company that was acquired by Square in 2015. It happened with PMs, engineers, designers, and marketers at all levels of seniority and tenure.

Weak Development Team 111

Weak Development Team Data Visualization Technical Review Reporting Tools 111

UX Planet

MARCH 15, 2025

Why My AI Learning Approach is Different When I first began exploring AI, I quickly realized that most learning resources available online are heavily technical. I wanted to learn how to leverage AI strategically from a product managers perspective rather than from a deep technical standpoint. Learn more at Empathy &AI.

Data Visualization 107

Data Visualization Customer Feedback Artificial Inteligence Technical Review 107

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Introduction: The Role of Product Managers in Innovation As product managers, we’re at the forefront of innovation in our companies. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. Its consequently not only relevant to developing an initial offering ( MVP ) but also to achieving product-market fit and extending the product lifecycle.

Systems Review 168

Systems Review Product Strategy Strategy Product Research 168

Productside

MARCH 24, 2025

Productside | Product Management Courses & Training Refining Product-Market Fit and Scaling B2B SaaS Products Most startups dont stall because of bad ideasthey stall because they stop refining their product-market fit and what works. Everyones chasing the next AI feature or untapped market. Her throughline?

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

Intercom, Inc.

AUGUST 21, 2019

Online marketing content has long been dominated by brands creating product descriptions, how-to guides, branded articles, and blog posts to promote their business. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites. Trustpilot, a consumer review site.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Intercom, Inc.

OCTOBER 8, 2020

For every company that’s executing the freemium model successfully, there are hundreds more that struggle and the tension it can create between sales, marketing, and product teams. Yet that hasn’t stopped them making big inroads into the enterprise market. Listen to the full episode above or check out Kristen’s key takeaways below.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Coalition

NOVEMBER 12, 2024

Because when we don’t ground our roadmaps in the fundamentals, things can quickly go off course. While it would have been easy to blame the product strategy, marketing, or any number of other potential targets, they weren’t at the heart of the problem. Marketing was pushing what we gave them, and we hadn’t built something worthwhile.

Roadmap 111

Roadmap Automotive Product Research Feedback Software 111

Lenny Rachitsky

OCTOBER 22, 2024

If you’re not a subscriber, here’s what you missed this month: Why no productivity hack will solve your overwhelm A PM’s guide to influence State of the product job market, part 2 Why cash is king Subscribe to get access to these posts, and every post from the past 5+ years.

Data Visualization 132

Data Visualization Product Management Product Manager Product Research 132

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. To get a taste of the course, check out his free 30-minute lightning lesson, “ Build Your Personal PM AI Copilot ,” scheduled for November 22.

Product Research 107

Product Research Reporting Tools Product Management Product Manager 107

Lenny Rachitsky

JANUARY 7, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now This post will transform how you build products, come up with new ideas, and operate as a PM. Colin Matthews was a longtime PM and now teaches my favorite AI prototyping course: AI Prototyping for Product Managers.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Carefully select them by using the factors discussed above, and regularly review and adjust them.

Feedback Software 285

Feedback Software Analytic Tools Data Visualization Research Software 285

Lenny Rachitsky

NOVEMBER 19, 2024

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now Last week’s guest post about tactics for becoming a “super IC” is on track to being my most popular post of all time, so I’m thrilled to bring you a follow-up that’s designed specifically for managers.

User Testing 126

User Testing Customer Feedback Feedback Software Reporting Tools 126

Roman Pichler

MAY 13, 2024

But this only works if the product and market are stable and experience little change. New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. These reviews help you see bigger trends. Are there new market entrants?

Customer Experience 310

Customer Experience Product Research Technical Review Data Visualization 310

Product Innovation Educators

OCTOBER 7, 2024

By using prototypes wisely, product teams can figure out what truly meets customer needs and test solutions before launching them in the market. In the OEDK, students have access to high-tech equipment, but they won’t always have the OEDK available to them.

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

Roman Pichler

OCTOBER 2, 2018

It includes the product’s value proposition, market, stand-out features, and business goals. If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. Look for new market trends. Are there new market entrants?

Product Strategy 259

Product Strategy Product Research Strategy Technical Review 259

The Product Guy

NOVEMBER 21, 2018

Market knowledge. Get input on market direction, market forces and market trends. Understand the market through the scope of your customers. Align your go to market strategy with your customers expectation and get insights on pricing and marketing. Consider your various market segment sizes.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

UX Planet

JANUARY 22, 2025

In an era defined by relentless innovation and unprecedented customer expectations, the nature of financial services marketing has changed. Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

The Product Coalition

DECEMBER 13, 2021

In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability. Defining strategy takes time and should be reviewed multiple times. What are the attributes of the framework? What is S.M.A.R.T?

Framework 185

Framework Startups User Testing Onboarding KPIs 185

Arkenea

FEBRUARY 23, 2025

You’ve got your product out in the market. This is a problem I see not just with tech entrepreneurs but also on a regular basis with product managers at the B2B companies we work with at SiriusDecisions. Now’s the time to iterate. And, how do you also tell the difference between what feedback to incorporate?

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

Intercom, Inc.

FEBRUARY 26, 2018

As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general. Basic technology execution is becoming easier too. Basic marketing and selling at a global scale is becoming easy too. There are more technology jobs than ever before.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Lenny Rachitsky

JANUARY 14, 2025

For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now I talk a lot on my podcast and in this newsletter about the correlation between successful companies and an obsession with velocity. The time to first review was about 60 minutes.

Product Research 128

Product Research Research Software Data Visualization Reporting Tools 128

Intercom, Inc.

FEBRUARY 17, 2022

Doug Kessler is the co-founder and creative director at Velocity Partners , a B2B Marketing Agency with a laser-sharp focus on content strategy, and the writer of articles such as The Search for Meaning in B2B , Crap , and Insane Honesty. Stakeholders aren’t always on board with marketers’ ideas of what good content looks like.

Marketing 209

Marketing B2B Branding Data Visualization 209

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. But this kind of marketing has a low success rate. Any marketing messages they see then are effectively out of context. It’s all about context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36