Lenny Rachitsky

MAY 27, 2025

For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Bolt, Perplexity Pro, Notion, Superhuman, Linear, Granola, and more. It’s possible that some differences are due to those factors rather than the work location itself. Subscribe now.

Technical Review 139

Technical Review Reporting Tools Data Visualization Weak Development Team 139

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers).

Product Research 111

Product Research Reporting Tools Data Visualization Product Manager 111

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Johanna Rothman

JANUARY 14, 2020

Some of my Modern Management Made Easy technical reviewers wonder. Effects of Positional Power. Mostly because of their positional power and the reward system.). At times, I have used my positional power. I will have to figure out how to write about this, especially for managers invested in positional power.

Systems Review 108

Systems Review Technical Review Definition Positioning 108

Alchemer Mobile

DECEMBER 28, 2021

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Retarget using behavior and mobile customer engagement history. Let’s jump right in.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Alchemer Mobile

FEBRUARY 20, 2020

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. The risk of customer churn due to negative sentiment isn’t news to most companies, and many think they are capturing emotion and measuring sentiment across their digital experiences.

Feedback Software 147

Feedback Software Research Software User Testing Systems Review 147

The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work. Continuous Learning: Leveling up your skills.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Of course, there are exceptions to every rule, but these generalizations are a great starting point to make informed decisions. Let’s jump right in. Three retargeting methods to boost customer engagement. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

AUGUST 26, 2021

Ratings and reviews. One of the few places customers give feedback is in the app stores in the form of ratings and reviews. In order to overcome this challenge, you should implement a tool that prompts the right people at the right time to leave a review at the app store.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. We interview so that we can learn how we can positively intervene in their lives. Of course not. Is this helpful feedback?

Generative AI 334

Generative AI Product Research Feedback Software Analytic Tools 334

Intercom, Inc.

APRIL 2, 2018

You’ve carefully justified your choice of programming language and why you just need to use a complex gossip protocol to build the system – it is theoretically the “best” language, but it’ll be tricky to get right (and yet really fun to build). You stay the course. Agree a best course of action. You have sign-off.

Technical Review 219

Technical Review Feedback Software Software Review Systems Review 219

Lenny Rachitsky

MAY 6, 2025

For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Perplexity Pro, Notion, Superhuman, Linear, Granola, and more. What’s the history behind this position? Information-source diversity: Review your research sources.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Agile Velocity

AUGUST 19, 2020

STATIK (Systems Thinking Approach To Implementing Kanban 1 2 ) can be a great technique to help teams get up and running quickly, even teams that are using Scrum. . How does work flow through the team/system? . How to design a kanban system that allows us to visualize and manage the work? Design kanban systems .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. How to get a job in customer success course, by Practical CSM. Mapping the customer success journey.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

UX Planet

DECEMBER 6, 2024

Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language. Of course, it is not easy to implement all this while maintaining a human-centered approach. Together, these AI-driven personalizations make for a UX thats uniquely responsive to each usersneeds.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Product Talk

APRIL 3, 2024

We review our product analytics every morning. I collectively call these opportunities because they are opportunities to intervene positively in our customers’ lives. Deconstructing a Common Interview Technique: Where We Go Wrong In our course Continuous Interviewing , we distinguish between research questions and interview questions.

User Testing 238

User Testing Customer Experience Customer Feedback User Friction 238

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Its a holistic system that weaves together strategy, design, functionality and authenticity. Your digital brand should connect with users on an emotional level.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Mind the Product

JANUARY 17, 2018

For example, if they are building an online education platform, they may define the ideal key behavior in concrete terms like, “Add online course schedule to their calendar, right after signing up for the course” or “Get to min 30 or 40 in their first online course.”. A Good Behavioral Product Manager Reviews Existing Research.

Data Visualization 160

Data Visualization Product Manager Product Management User Testing 160

The Product Coalition

OCTOBER 13, 2022

Web3 technology and ethos offer new education opportunities, mainly from the below perspectives that dismantle the present education system. Education is fundamentally a community-based system with many stakeholders like parents, learners and teachers. Students who are unable to complete the semester can’t continue the course.

Feedback Software 147

Feedback Software Education Systems Review Technical Review 147

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Folding Burritos

DECEMBER 7, 2017

This of course varies widely and depends on each product’s characteristics; however, it is an easy metric to use as guideline. It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Think of customer feedback as a system. But in reality, it’s a system of tools and techniques, combined.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

JULY 29, 2019

When I started my first business 6 years ago (which has miraculously survived until this day) I didn’t even have a clue what “market or product positioning or product positioning strategies” were. Not because of the product itself – but how it was positioned on the market. If you’re wondering where’s SaaS?

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Usersnap

OCTOBER 21, 2021

Then, you read a customer survey or two and some customer reviews about the product in question. They can provide positive feedback in the survey, and ultimately give you a great referral. The position of each customer is then known by segmenting the respondents into 3 groups ( detractors, neutrals, and promoters ).

Product Research 93

Product Research User Testing Feedback Software Research Software 93

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

The Product Coalition

JUNE 24, 2022

digital product management positions have never been more pervasive or idolized than they are right now. Apparently, what I don’t see is many articles aimed at helping people understand what the product manager position is actually like, and whether it is a good fit for them?—?personally. Let’s be real for a second?—?digital

User Testing 167

User Testing Analytic Tools Research Software Feedback Software 167

Product Management Lessons from the Trenches

JULY 10, 2018

Of course, some of the tools/processes we cover and recommend may need to be modified to work for your organization/team but we believe the core principles can apply to a wide range of products and organizations. Review company documents and presentations. People around you should feel the (positive) impact of your presence.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Educational Websites Purpose: Online learning platforms and course websites facilitate knowledge-sharing through videos, text, and interactive elements. Example Websites: Coursera Khan Academy 6.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Intercom, Inc.

AUGUST 25, 2020

So it becomes much more important to have a really clear idea of the unique position you hold in the market. And yet, all the metrics will look positive while that’s all happening. We often get trapped in this tune when we design these systems thinking: “Hey, here’s the buyer persona. The end-to-end review.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Intercom, Inc.

JULY 25, 2019

Let’s say we found, “Hey, three projects all went off course.” Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” We actually have a bit of a system. ” Is there a principle to be found in that?

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Mind the Product

AUGUST 19, 2019

An ML system would probably catch more mistakes but would be far more expensive to build. You forget that your dataset also includes December and Christmas holidays that skew your data due to unusual user activity and behaviour. The other side of people understanding how the model works is that they will try to game the system.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

FEBRUARY 14, 2018

As well as dedicated team rooms, we also have a dedicated Design Studio for workshops, design reviews and generally working in a creative collaborative space. You’ll work on something real, positive and meaningful. You’ll learn about how to position a Product in a market, how to talk about it, how to make it attractive and sell it.

Product Research 188

Product Research User Testing Research Software Feedback Software 188

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Folding Burritos

DECEMBER 23, 2015

Knowing this is a common issue for many teams and Product Managers, I wanted to share our (mostly positive) experience of switching to a simpler process. Unsurprisingly, due to the (provocative) hashtag used to stand for these ideas, many people equate it to doing no estimates, at all. A simple process. Same-sized” backlog items.

Customer Experience 205

Customer Experience Software Review User Testing Systems Review 205

Intercom, Inc.

DECEMBER 10, 2018

Make it easy for users to respond by giving them simple choices, like a numerical rating system, thumbs-up or thumbs-down, or smiling or frowning emoji. Collect positive reviews. You can use in-app prompts to ask for these reviews. Splash pages are useful for pre-empting system prompts. 5 types of in-app marketing.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Product Talk

DECEMBER 7, 2022

call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems. It’s all about how you position the ask. It depends.

User Testing 290

User Testing Reporting Tools Customer Experience User Friction 290

The Product Coalition

MARCH 11, 2024

Boasting over 500 million users , it offers a freemium model: free basic language courses with an option to upgrade to Duolingo Plus for an ad-free experience, offline lessons, and streak repair. For example, Duolingo’s daily streak system encourages consistent learning.

Research Software 145

Research Software Reporting Tools Customer Experience Artificial Inteligence 145

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) you may need to optimize your referral or invite system. If its below 1.0,

Research Software 64

Research Software User Testing Customer Experience Customer Feedback 64