Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease. This empowers them to boost conversions with ease and maintain a positive customer relationship. Maintain momentum by bridging your tech stacks.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. Whether she’s embedded in a product team or positioned as part of an “internal agency,” Rebecca says, “I always aim to get the other squad members involved in as much of the research process as possible.”. Tweet This. Tweet This.

Product Research 187

Product Research Research Software Technical Review Data Visualization 187

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. The business goals, finally, state the positive impact the product should achieve for the business. Once it’s created, it is executed, often over the course of several years.

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. To get a taste of the course, check out his free 30-minute lightning lesson, “ Build Your Personal PM AI Copilot ,” scheduled for November 22.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Intercom, Inc.

AUGUST 21, 2019

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172

Lenny Rachitsky

OCTOBER 22, 2024

Subscribe now For more: Lenny and Friends Summit | Hire your next product leader | Top Maven courses | Lennybot | Podcast | Swag I’m thrilled to share part two of the Lenny’s Newsletter Compensation survey results. Even among the big tech companies, levels don’t necessarily map one-to-one.

Data Visualization 134

Data Visualization Product Management Product Manager Product Research 134

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Enhanced customer satisfaction (58%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

The Product Guy

AUGUST 15, 2019

These came from watching other product managers, reading books, attending meetups, and talking to other people in the tech industry about what product managers did. However, nothing could have really prepared me for the reality of actually being in the position. With product development, things are rarely built exactly as estimated.

Product Management 354

Product Management Product Manager Management Management 354

Roman Pichler

APRIL 13, 2021

This, of course, assumes that you have a validated product strategy and a realistic product roadmap in place. To do so, I might measure market share, for instance, by tracking the product’s position in the appropriate app store. Carefully select them by using the factors discussed above, and regularly review and adjust them.

Feedback Software 280

Feedback Software Data Visualization Analytic Tools Research Software 280

Intercom, Inc.

OCTOBER 8, 2020

As Kristen says: She predicts that this strategy of letting the product guide the sales process is the future of tech: “I think that’s where a lot of the future of sales and tech in general is going to go to some extent, which is to really let the product guide the people. Crowning the customer.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

The Product Guy

JUNE 25, 2018

You will encounter numerous escalation, blocker, and air cover situations throughout the course of working on projects in product management, especially when a manager is accountable for the end result and the direct report is doing much of the heavy lifting and nitty-gritty work. Obtaining extension on stakeholder requests.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. But rather than pressing for answers, my tech lead simply sat back in his chair and shrugged. “Ah, Guest Post by: Stef Orzech (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Alex Berman]. I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Roman Pichler

MAY 13, 2024

New technologies alone introduce change and uncertainty—think of the Internet of Things, Blockchain, machine learning, and generative AI, for example. Additionally, schedule regular collaborative strategy reviews —at least once per quarter—and invite the key stakeholders and development team members to them.

Customer Experience 305

Customer Experience Product Research Technical Review Data Visualization 305

Product Management Lessons from the Trenches

DECEMBER 17, 2018

Fortunately, technology has been rapidly advancing and there are tools available that make this a solvable problem. This applies at web-scale of course, but also can be powerful for intra-organization search as well. evaluating a set of text to identify the writer’s attitude toward a topic as being positive, neutral, or negative.

Technical Review 30

Technical Review Feedback Software User Testing Artificial Inteligence 30

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. Platforms evolve, user preferences shift, and new technologies emerge. A modern digital financial brand isnt just about colors, logos and fonts.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Roman Pichler

OCTOBER 2, 2018

If you are not sure which time box is right for you, then start with one month and hold weekly review meetings where you assess the progress and decide if and how to continue. The world doesn’t stand still; markets and technologies change; new competitors emerge. Do the metrics show a positive, flat, or negative trend?

Product Strategy 258

Product Strategy Product Research Strategy Technical Review 258

UX Planet

DECEMBER 11, 2023

The idea for a course catalog of conversation design courses has been parked in my drafts for the entire year. This was originally supposed to be titled, “The 2023 guide to conversation design courses,” but here we are, mid-December and I only now summoned up the courage to jot down my thoughts on this massively intimidating subject.

Technical Review 97

Technical Review Certifications Software Review User Testing 97

The Product Guy

NOVEMBER 21, 2018

Get permission first of course. A CAB is not the forum to discuss the addition of a field to a form or a change to the position of button on the page. When processing the feedback from your sessions, review your business strategy and product strategy. Keep tabs : Record sessions so you don’t have to feverishly take notes.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Product Management Unpacked

NOVEMBER 2, 2021

Autonomous driving has become an area of huge interest for me, and even is the subject of my ongoing research for my Human-AI Interaction course at CMU,” he says. This race has been, indeed, a very technical and special project,” he says. Plus, I’m a big motorsports fan, so when I saw this opportunity, I couldn’t say no.

Research Software 223

Research Software Systems Review Technical Review Development 223

BrainMates

MAY 28, 2025

Technology Curiosity and Fluency. Theyre what positions product managers (PMs) to deliver long-term value and carve out strategic influence in their organisations. Technology Curiosity and Fluency Technical empathy Bold exploration Speaks the language of engineers Not about coding, but about curiosity and fluency in tech conversations.

Technical Review 40

Technical Review Product Management Product Manager Management 40

Product Talk

JUNE 19, 2024

. – Tweet This So I want to take some time to review why we do discovery. I’ll do my best to update it as the technology evolves. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. We interview so that we can learn how we can positively intervene in their lives.

Generative AI 331

Generative AI Product Research Feedback Software Analytic Tools 331

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Studio: Product Management

OCTOBER 9, 2021

Their team was previously fully in-person, and their customers range from younger to older, from digitally mature to less tech-savvy people, who were difficult to reach with remote research methods. Due to their international scope, they have some experience researching online, but before the pandemic, they too were predominantly in-person.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

Arkenea

FEBRUARY 23, 2025

This is a problem I see not just with tech entrepreneurs but also on a regular basis with product managers at the B2B companies we work with at SiriusDecisions. Going back to tech, if there’s no feedback, whatever enhancement that is later added to the product may not be intuitive.

User Testing 98

User Testing Feedback Software Research Software Customer Feedback 98

The Product Coalition

NOVEMBER 19, 2020

He doesn’t have a technical background and currently works in a different domain. He’s been applying for positions for months and has found it nearly impossible to get an interview. More than many other roles, PM positions tend to have stringent qualifications for desired applicants. This is not an uncommon situation.

Technical Review 167

Technical Review Product Management Product Manager Research Software 167

Intercom, Inc.

JULY 16, 2019

Of course, incidents come in all different shapes and sizes. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Resolution : The incident is resolved, and follow-up actions like an incident review occur. As a result of this work, we’re in a much better position.

Technical Review 215

Technical Review Software Review Document Engineering 215

Alchemer Mobile

AUGUST 6, 2020

12 Product Management Myths | Due to its murkiness, there are a few common myths that plague product management across industries and company size. Ratings and Reviews: Where to Start and How to Win | You likely understand the importance of making a good first impression through your app’s positive ratings and reviews.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Management 179

Lenny Rachitsky

MAY 6, 2025

For more: Lenny’s Podcast | How I AI | Lennybot | Lenny’s Reads | Courses | Swag Subscribe now Annual subscribers now get a free year of Perplexity Pro, Notion, Superhuman, Linear, Granola, and more. What’s the history behind this position? Information-source diversity: Review your research sources.

Development Team Review 57

Development Team Review User Testing Technical Review Systems Review 57

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. While it may be growing, Product in APAC is still different from the West, in no small part due to the cultural differences between the regions. Cultural Differences and Conflict Avoidance.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Product Management University

JULY 31, 2023

The career paths for sales engineers (SEs) and solution consultants (SCs) are wide open due to the blend of business and technical skills, sales skills and positioning expertise required to succeed in this role. Deliver product demos (verbal positioning) to support the sales process.

Feedback Software 130

Feedback Software Consulting Engineering Technical Review 130

The Product HQ

JULY 1, 2024

Do you want to know what the technical program manager’s salary is? According to salary information websites like Comparably , the average technical program manager salary in the US ranges from $114,032 to $285,559. So, according to the website, the average technical program manager’s base salary here in the US is $124,446.

Technical Review 52

Technical Review Reporting Tools Systems Review Software Review 52

Userpilot

MARCH 7, 2024

I asked DALLE to ‘Give me an image of a tech CEO’. Then I tried regenerating the image to see on which try it would give me a tech CEO of a different gender (or colour). Check out this viral post by Andrew Gazdecki to learn more about what a ‘tech CEO’ is like US Census data from 2022 revealed that only 17% of tech CEOs are female.

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Product Talk

AUGUST 4, 2021

During our coaching session, we reviewed their work and iterated on it as needed. Because I worked with three sets of ten teams over the course of the year, I could look at each set as its own cohort and track progress cohort over cohort. Working with Reviewers: The First Full Manuscript Judgments. But it had another benefit.

Product Research 299

Product Research Books User Testing Research Software 299

Mind the Product

DECEMBER 3, 2018

A shift in technology and a change of mindset amongst employees has laid the groundwork for a remote-first approach to setting up and operating product teams. The interviewee can then provide direct input on whether a sticky represents a positive or a negative part of the usage and provide more details about its order.

Research Software 192

Research Software Feedback Software Product Research User Testing 192

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product.

Data Visualization 136

Data Visualization Technical Review Software Review Product Management 136

UserVoice

JUNE 5, 2017

Of course, the two most popular sources of feedback, customer interviews and usability tests, are the most time consuming, since they are usually conducted one customer at a time. They’re also are the most limited in their quantitative value, due to their one-on-one nature. Consider the source of customer requests.

User Testing 159

User Testing Customer Feedback Feedback Software Data Visualization 159

The Product Guy

AUGUST 1, 2017

A Product manager tasked to lead and manage her team while still providing product management capabilities; that was my position when I was selected to be part of the product mentorship program and paired with Amanda Ralph, my new mentor. Product management can be quite a new thing for businesses, especially technical product management.

Leadership 247

Leadership Product Management Product Manager Product Research 247