PMLesson's Ace the PM Interview

MARCH 21, 2022

Want to know what your next steps are as an engineer as you make your way to CTO? 2+ years of experience contributing system architecture, scaling applications, design patterns, or reliability of modern software products. Deeply understand core systems and how other applications interact with them. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

TechEmpower - Product Management

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Intercom, Inc.

JUNE 15, 2022

Darragh Curran , our Chief Technology Officer, emphasizes how promoting diversity has to be more than just a question of how we hire. Investing in education. We believe one of the most important ways we can contribute to diversity in the industry is by investing in education.

Software Engineering 104

Software Engineering Research Software Engineering CTO 104

TechEmpower - Product Management

OCTOBER 9, 2023

While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching. One of the most compelling features of LLM-driven search is its ability to perform "fuzzy" searches as opposed to the rigid keyword match approach of traditional systems.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Product Innovation Educators

MAY 22, 2023

How product mangers can improve collaboration in cross-functional teams Today we are talking with Maziar Adl, the co-founder and CTO of Gocious, an organization that creates product roadmap management software. Many of the tools product managers use on a day-to-day basis are engineering-focused ticketing systems.

Feedback Software 94

Feedback Software User Testing User Friction Customer Experience 94

Valerian Tech

MAY 4, 2023

Introduction: Digital transformation can be challenging for any business, but it can be especially daunting for legacy businesses with entrenched cultures and systems. In this article, we'll explore the benefits of DevOps for legacy businesses and how a Fractional CTO can help overcome the challenges of DevOps adoption.

CTO Coach 52

CTO Coach Fractional CTO CTO Software Developers 52

TechEmpower - Product Management

AUGUST 21, 2023

This might include business-side materials like your product roadmap, business plans, and competitor analysis, as well as technical materials like requirements documentation, screen comps, and project/process systems like Jira and Confluence. How are you monitoring your systems and applications? By a factor of 100?

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

The Product Coalition

MAY 8, 2023

In a LinkedIn post, CTO of Basecamp David Heinemeier Hansson in the face of possible chagrin, challenges notions that offices represent outmoded ways of working, according to telecommuting advocates.

Fractional CTO 101

Fractional CTO Research Software Reporting Tools CTO 101

The Product Coalition

JULY 28, 2022

We discussed various entrepreneur challenges, and he mentioned that the hardest thing he encounters daily as a co-founder and CTO is understanding the organization’s physical mechanics. The factory (system) is the sum of the stations (bodies), and all affect each other. Physics and Physical Mechanics First, let’s define physics?

Research Software 115

Research Software Product Research Development Fractional CTO 115

The Review by First Round

JANUARY 12, 2023

For our first episode of 2023, our guest is Mike Boufford , CTO of Greenhouse , an applicant tracking system and recruiting platform. For our first episode of 2023, our guest is Mike Boufford, CTO of Greenhouse, an applicant tracking system and recruiting platform. Mike has a unique career as an engineering leader.

Startups 52

Startups CTO Software Review Systems Review 52

Crafty CTO

FEBRUARY 7, 2023

Yes, I needed to replatform my blog, but I also needed a web presence for my new fractional CTOing entity. In the end, I found a name that I think works well for both (ask me again in 5 years): Crafty CTO / craftycto.com for the entity, with the blog living at CraftyCTO.com/blog. All systems go. And the cost?

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Fractional CTO CTO Coach Blog CTO 40

The Product Coalition

DECEMBER 23, 2023

In a LinkedIn post, CTO of Basecamp David Heinemeier Hansson in the face of possible chagrin, challenges notions that offices represent outmoded ways of working, according to telecommuting advocates. The building opened in Chicago in 1885 and was demolished 46 years later in 1931.

Fractional CTO 115

Fractional CTO User Testing Research Software Reporting Tools 115

Valerian Tech

JULY 5, 2023

Technology integration enables automation and streamlines processes, leading to increased efficiency. Property management systems centralize operations, encompassing reservations, inventory management, housekeeping, and more. By collecting and analyzing guest data, hospitality businesses can make data-driven decisions.

Analytic Tools 52

Analytic Tools Feedback Software Fractional CTO Data Visualization 52

Melissa Perri

JULY 14, 2016

When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. This didn’t sit well with the CTO because in reality he didn’t want a strategy, he wanted a plan. To create a backend system that will allow the sales team to manage their leads.” “To YOU NEED A STRATEGY.”

Product Strategy 304

Product Strategy Onboarding KPIs Strategy Transportation 304

UserInterviews

OCTOBER 14, 2021

CTO and co-founder Bob Saris shares how the UI engineering team experimented for 6 years to create a better system for organizing business logic in our code base.

CTO 52

CTO Customer Experience Engineering 52

Valerian Tech

JUNE 19, 2023

Thus, robust data security measures, including encryption, access controls, and secure storage systems are critical. By working with a Fractional CTO, healthcare organizations can access expertise and guidance in implementing comprehensive data security measures, reducing the risk of breaches, and protecting sensitive information.

Healthcare 52

Healthcare CTO Coach Fractional CTO Research Software 52

The Product Coalition

MARCH 4, 2023

A friend of mine was the CTO of a food company. Do you have a personal knowledge management system? Very early in their personal and professional life, they come up with learning systems and strategies, sometimes without even being aware of it. So what are these learning systems?

Analytic Tools 130

Analytic Tools Data Visualization Product Management Product Manager 130

Intercom, Inc.

JANUARY 31, 2023

Our beta customers have been particularly excited about the Summarize feature over the last few weeks: “The AI Inbox summarization feature is great for catching up on conversations my colleagues have had with users, and also for quickly entering a summary into our bug tracking system. Great stuff!” We’ll have more to say about this soon.

Artificial Inteligence 188

Artificial Inteligence Feedback Software ChatGPT Customer Experience 188

Userpilot

JULY 27, 2023

Chief Technical Officer The CTO is responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. The company needs a high percentage of this metric to stay competitive.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Intercom, Inc.

FEBRUARY 22, 2022

That’s why we embedded Intercom’s InfoSec team within the R&D org and why it reports directly to the CTO, meaning that we are closer to this risk while retaining company-wide visibility and impact. . This level of velocity is a delight for both our customers and engineers, but introduces the potential for risky changes.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

Valerian Tech

MAY 30, 2023

They can implement order management systems, shipping automation tools, and real-time tracking solutions to enhance order fulfillment efficiency. By analyzing order data, shipping times, and customer feedback, businesses can identify bottlenecks, streamline workflows, and recommend improvements.

Data Visualization 52

Data Visualization Analytic Tools Fractional CTO CTO Coach 52

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. There is so much knowledge in the sales CRM systems.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Product Management Lessons from the Trenches

JULY 10, 2018

Two years ago this week, I started work as the first VP of Product Management at NTENT - a company with huge, rapidly growing market, world-famous CTO, seasoned executives and engineering team, and core technology that only a handful of companies in the world possess. We stopped using the system within a month.

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Business of Software Conference

MARCH 8, 2021

However, we do know something about the design of its fire alarm system… As the New York Times explained: “The fire warning system at Notre-Dame took dozens of experts six years to put together, and in the end involved thousands of pages of diagrams, maps, spreadsheets and contracts.” It was also badly designed.

Fractional CTO 52

Fractional CTO CTO Books Messaging 52

Valerian Tech

JUNE 13, 2023

Assessing Compliance Gaps: Maintaining compliance requires thorough evaluation of existing systems, processes, and policies. The company’s leadership should work to identify potential compliance gaps by analyzing data management practices, security protocols, documentation processes, and employee training programs.

Healthcare 52

Healthcare Fractional CTO CTO Coach Data Visualization 52

Mixpanel

FEBRUARY 16, 2024

Systems and habits that center the customer voice are the best way to create, and maintain, useful customer personas. Product teams need to capture the essence of each customer type without assuming that customers’ needs are static and predictable.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Intercom, Inc.

APRIL 19, 2018

For about eight years before that, I was doing systems engineering work at Amazon. Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Modus Create

APRIL 10, 2024

Welcome to Conversations with Chief Innovators , where our CEO Pat Sheridan discusses innovation in business with transformational leaders across industries. In the seventh episode, we bring you Larry Fitzpatrick , Executive Vice President and CTO of OneMain Financial. Are there any ethical concerns about the use of AI?

CTO 64

CTO Generative AI Technical Review Software Review 64

Amplitude

APRIL 21, 2020

Amplitude is one of 14 select launch partners, including Salesforce, Marketo, Zendesk, Slack, ServiceNow, Info Nexus, Google Analytics, Snowflake, Dynatrace, Data Dog, Trend Micro, Veeva Systems, and Singular. Customer data is often spread across many systems and platforms, leading to data silos. Derek Watson, CTO of TWG.

Data Visualization 99

Data Visualization Analytic Tools Customer Experience Customer Feedback 99

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 76

Feedback Software Systems Review CTO Coach Data Visualization 76

People-First Product Leadership

APRIL 24, 2024

As Johnny Miller of Nervous System Mastery says, you design your environment — and then your environment designs you in return. Dharmesh Shah, the co-founder/CTO of Hubspot shared on Lenny’s podcast , company culture is a product. Another path is to to reflect on your company culture.

CTO Coach 59

CTO Coach Data Visualization Customer Experience Research Software 59

Intercom, Inc.

NOVEMBER 24, 2020

Klaus uses Intercom to power their customer support, which enables their team to send targeted, pop-up messages to customers when they’re experiencing temporary issues, such as a system outage, to inform them that the team is working on a fix.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

The Product Coalition

SEPTEMBER 21, 2019

by Sergey Kizyan, CTO, Intetics Oh, how the mighty have fallen. Gymboree’s Chief Restructuring Officer James Mesterharm actually admitted that the company’s web systems were “dated and unsupported.” one that actually sold technology but failed to implement it?—?is Toys-R-Us, Radio Shack, Payless Shoes?—?all

Reporting Tools 61

Reporting Tools Technology Embedded Analytics Artificial Inteligence 61