Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

SEPTEMBER 3, 2020

We won’t waste your time by belaboring the point that COVID-19 has dramatically impacted almost every industry in the world. Key findings from our research include: Looking at DAU over time is the best way to understand drastic changes in app usage. Travel & Hospitality. Huge spikes. Higher frequency of app usage.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

JUNE 16, 2020

If there’s one industry that was impacted the most by COVID-19, it might be the travel industry. From grounded flights to impatient customers to intensive cleaning protocols, everything looks different than it did a few months ago. This will help you understand the value of their feedback and input.

Travel 147

Travel Feedback Software Customer Feedback User Testing 147

The Product Guy

MAY 30, 2019

Which change in users’ behaviour do we want to drive? Hypotheses are only useful if we test them (with customers), to validate or discard them. As an example, our problem statement could be: Customers encounter a series of friction points when embarking on a shopping journey in a large supermarket. But where do we start?

User Testing 384

User Testing Product Research Customer Experience Data Visualization 384

Product Innovation Educators

FEBRUARY 8, 2021

Secrets for working with customers to create products they will love. You are in store for an enriching discussion with someone who has more experience delighting customers than most of us will ever see. Bell, who has been ranked for six years in a row as one of the top three keynote speakers in the world on customer service.

Customer Feedback 346

Customer Feedback Customer Experience Product Management Product Manager 346

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Alchemer Mobile

JUNE 11, 2019

If you’re a travel brand developing an app for your airline, hotel, rideshare, etc. you need to understand that your customer’s number one priority is convenience. When customers are in a hurry, the last thing they need is for something completely out of their control to inconvenience you. Personalize the customer experience.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Feedback Software 236

Feedback Software Messaging User Testing Customer Experience 236

Intercom, Inc.

APRIL 9, 2020

It’s the perfect storm that produces a swell of people who need to get in touch with customer support. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Assisting both customers and support staff by offering predictive suggestions. Short on time?

User Testing 245

User Testing Customer Experience Customer Feedback Feedback Software 245

Lenny Rachitsky

FEBRUARY 25, 2025

At the company level, the mission and vision is typically articulated by the founders/CEO and tends to be durable over time. Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process.

Strategy 122

Strategy Technical Review Product Strategy Product Research 122

UX Planet

JANUARY 10, 2025

We want to buy everything from fragrances to dinner with friends to traveling the world. In an article published by Barclays customers are looking for ways to spend more wisely to offset growing living costs. Some apps reward users with bonus interest or cashback for consistent savings contributions. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

APRIL 25, 2017

In the startup mindset of move fast and break things (thanks Mark Zuckerberg), often times customer interviews and getting to know how users interact with your application fall behind. From a planning perspective, quantitative research and feedback is pretty straight-forward – note: I didn’t say easy.

User Testing 186

User Testing Customer Feedback Customer Experience Feedback Software 186

Product Talk

FEBRUARY 28, 2024

They didn’t have enough time and felt rushed. They had too much time and struggled to make progress. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots.

Product Research 323

Product Research Onboarding KPIs Feedback Software User Testing 323

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. Would you take the leap through time? ?⏱️ ⏱️ With this hypothetical concept, I designed an app which could take you to any place or time on Earth. Feedback Integration ?

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Alchemer Mobile

APRIL 21, 2020

This information is critical for most product managers and mobile marketers to optimize the mobile customer experience. We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Retail & Shopping.

Travel 147

Travel Finance Research Software User Testing 147

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Being up to date with customer feedback is more important than ever as it gives you direct insights into what people think and feel, without you pushing them to say it. What is brand monitoring?

Customer Feedback 105

Customer Feedback User Testing Feedback Software Branding 105

Product Innovation Educators

SEPTEMBER 30, 2024

Brinkerhoff shares insights on fostering an innovation culture, collaborating across departments, and balancing innovation with operational demands in a complex airport environment. This operational focus can often draw attention away from innovation efforts, especially during busy periods or when issues arise.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

The Product Guy

OCTOBER 9, 2018

Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware. Done correctly, its contents should also not be a surprise when it comes time to circulate it around the company. What systems/metrics/processes do we need to measure and track winning?

Weak Development Team 326

Weak Development Team Product Strategy Strategy Development 326

Mind the Product

FEBRUARY 11, 2020

Educate yourself on the different types of customers using your product (Image: Shutterstock). For me, it means stepping away from your own needs and experiences, and the assumption that every customer has the same needs. Get Early Customer Input, Listen and Iterate. Empathy and Product Management.

User Testing 216

User Testing Development Product Research Customer Feedback 216

Gainsight

MAY 12, 2022

Here’s a harsh reality: To grow your product, your team has to be laser-focused on the customer’s experience. In the modern SaaS world, disappointed users will flee to the competition the moment they start feeling neglected. Why is customer experience important? You see what your customer sees.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

The Product Guy

NOVEMBER 9, 2017

And over time, this can mean the difference between a successful versus a failed product. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Lastly, User Stories are “chewable bits” that together makes up an Epic.

Framework 345

Framework Agile User Testing Research Software 345

The Product Coalition

DECEMBER 10, 2023

Including free access to a customized JTBD GPT and printable checklist, this is the only guide you’ll ever need for your product discovery. Over the past few months, I’ve been on a deep dive into the world of customer discovery and the Jobs to Be Done (JTBD) framework. The job extends to seeking a pleasant experience and environment.

User Testing 148

User Testing Product Research Customer Experience Customer Feedback 148

Alchemer Mobile

MARCH 16, 2021

In response, teams across all industries need to rethink their mobile feedback and engagement strategies to meet rapidly-shifting marketplace changes. Our 2021 report includes data from 1,000 iOS and Android apps with 5,000+ active users, with over a billion app installs evaluated. 2020 reset the mobile app engagement playing field.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Roman Pichler

APRIL 13, 2021

Effective KPIs help you understand if your product is creating the desired value for the users, the customers, and the business. To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators.

Feedback Software 284

Feedback Software Data Visualization Analytic Tools Research Software 284

The Product Coalition

AUGUST 22, 2023

Understanding user needs and pain points is essential for building successful products and services, but that doesn’t mean we need to get stuck going down a multi-month research hole in order to be “ready” to collaborate, innovate, or prototype. Market insights: What’s happening today with the market? Not sure where to look?

User Friction 148

User Friction User Testing Customer Feedback Product Research 148

The Product Guy

AUGUST 13, 2020

How to learn by doing it and lead a new team at the same time? In one of the earlier sessions with my mentor, we spent a lot of time talking through the business model, various groups in the organization, their responsibilities, engagement model and what the customer experience is at the end of the day.

Product Management 407

Product Management Product Manager Research Software Feedback Software 407

Product Talk

DECEMBER 9, 2020

For this story, we spoke with a product team leading the Digital Hotels vertical at Seera Group , a travel and tourism company based in the Kingdom of Saudi Arabia (KSA). The words “travel” and “2020” don’t feel like they belong in the same sentence. Unless, of course, that sentence is, “I had to cancel all my travel plans in 2020.”.

Travel 164

Travel Data Visualization Product Research Research Software 164

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. It is therefore important that you exercise leadership and address the people issues you are encountering even if this can be challenging and require courage at times.

Construction 190

Construction Customer Feedback Framework User Testing 190

Userpilot

MAY 17, 2025

Did the user discover a core feature? 8 Best mobile app user retention strategies in short If you want a quick overview before diving in, here are my favorite mobile app retention strategies. Contextual onboarding: Show only whats relevant to help users reach value fast. Users feel understood right away.

Feedback Software 73

Feedback Software User Testing Strategy Customer Experience 73

ProductPlan

MARCH 4, 2022

Creating a user persona is not a set-it-and-forget-it exercise. Users’ needs change. You need to regularly revisit the persona details you’ve drafted and make sure they still represent your product’s users and what they care about. 3 Reasons Your User Personas Might Have Changed. Your users are now remote.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Userpilot

AUGUST 30, 2024

According to Gartner , companies that properly use customer journey maps are twice as likely to outperform their competitors that don’t. But to unlock such effective results, first, you need to know how to create impactful maps—which is what these 8 customer journey map examples are for. Creating user personas.

User Friction 105

User Friction Data Visualization User Testing Customer Feedback 105

The Product Coalition

JUNE 25, 2023

Delivering Happiness: Zappos’ Core Values and the Power of Customer Experience Source: zappos.com We all know that giving better customer service in your business is important. In all companies, I worked so far, having great customer service was one of the core values, but we were not able to stand by it for long.

Customer Experience 143

Customer Experience Customer Feedback User Testing Books 143

The Product Guy

APRIL 4, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

The Product Coalition

JULY 19, 2022

Let’s discuss ways to build strategies for high-value customers and work towards establishing a great product experience Who are high-value customers High-value customers are users who have already subscribed, signed up to your product, or own some of your products if you have many products in your ecosystem.

User Friction 148

User Friction Customer Experience User Testing Customer Feedback 148

Intercom, Inc.

OCTOBER 21, 2021

?. We all know an outstanding customer experience can set you apart from the competition, but is it possible, or wise, to guarantee it? The key to earning (and keeping) our customers’ trust and business, Jeff says, is in the promises we make and expectations we meet, no matter how small.

Customer Experience 130

Customer Experience User Testing Customer Feedback Airlines 130

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. There may be times when you question yourself, or someone on your team wonders, Why are we doing it this way? The key skill here is learning how to balance user needs with company goals without compromising eitherside.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66