UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

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User Testing Product Research Research Software Feedback Software 141

Alchemer Mobile

OCTOBER 21, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

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User Testing Data Visualization Product Manager Product Management 246

The Product Coalition

AUGUST 16, 2020

SplitShire-London-Collection-210062 When I work with companies on sharpening the value proposition and refining the product strategy, one of our information sources for the process is their existing customers. This is where I find myself saying that in this case the prospect might not turn into a customer, and it’s OK.

User Testing 183

User Testing Customer Experience Customer Feedback Product Strategy 183

Product Innovation Educators

FEBRUARY 22, 2021

Our 14 leadership principles are woven into the DNA of everyone who works there and every process in the company, and six of them are directly related to innovation: Customer obsession—people wake up every day trying to figure out how to delight their customers. 7:47] How did you see customer obsession encouraged at Amazon?

Customer Feedback 215

Customer Feedback User Testing Product Manager Product Management 215

The Product Coalition

MARCH 1, 2022

We’ve all heard the term “ customer-centric ” in the context of running a successful business, but what does it really mean? From one perspective, it’s about creating value for customers, delivering an effective product at a good price. This is where customer feedback for sales comes into play. No ifs, no buts.

Feedback Software 158

Feedback Software Customer Feedback User Testing Data Visualization 158

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Live chat for marketing allows companies to connect in real-time with prospects who visit their website. It’s all about context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

ProductPlan

JUNE 5, 2020

Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. But how do you know which ones are worth your time and money? 4 Product Management Certifications That Are Worth Your Time. Key takeaways include product strategy , user research, and the UX/UI design process.

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Certifications Customer Experience Artificial Inteligence Product Manager 114

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

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User Testing Research Software Data Visualization Reporting Tools 111

Userpilot

FEBRUARY 4, 2023

When it comes to customer retention , figuring out how to wow a customer is crucial. After all, how can you expect to keep existing customers if you’re not able to meet (or exceed) customer expectations? TL;DR “Wowed” customers are more likely to be loyal to your brand and make additional purchases in the future.

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User Testing Customer Experience Customer Feedback Feedback Software 97

The Product Coalition

JANUARY 14, 2021

It’s becoming increasingly easy to find examples of ‘futuristic’ and highly personalized healthcare experiences, which take into account not only an individual’s medical condition and symptoms but also their environmental context and unique behavioral patterns. If they miss a dose, they’ll receive real-time missed medication alerts.

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Research Software Healthcare Reporting Tools Data Visualization 172

The Product Coalition

NOVEMBER 17, 2024

Now it was time to talk about the team and how to get them to lead with full ownership. It could be the difference between answering customer success’s questions about a newly released feature whenever they ask them and approaching them periodically to ask how the feature is being adopted and whether they need help. What do you do?

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User Testing Customer Experience Engineering Product Research 113

Split

JULY 8, 2020

The answer is – we don’t know, we need to search around the code and spend time figuring it out.center { display: block; margin: auto; }. This provides better performance for your React app because your users load the least amount of code necessary. Styled components provide developers with a wonderful developer experience.

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User Testing Product Research Testing Naming 144

Centercode

NOVEMBER 13, 2020

Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Your customers have hundreds of products to choose from when using your streaming service. Load Testing. Device Compatibility. Your Path to Success.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

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User Testing Feedback Software Technical Review Customer Experience 147

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

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User Testing Product Research Research Software Customer Feedback 100

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. You can download the complete ebook below…. Download ebook. Download ebook. For many, this has proven to be a challenging sprint against the pace and scale of the pandemic.

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Healthcare Research Software Analytic Tools User Testing 95

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. We wanted to jump into this hot topic to see if we could marry our practical experience with Josh’s framework. Short on time? At Intercom, we’re in the thick of working through how to help our teams become more outcome-focused.

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User Testing Customer Experience Feedback Software Research Software 212

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. I knew about the idea of laser eye surgery for a long time but was always too afraid to even think about it. Each one ran a series of tests over a few hours, and told me I’m a good fit for the surgery.

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User Testing Customer Experience Product Research Startups 158

The Product Coalition

NOVEMBER 27, 2022

They debugged their code on paper, multiple times, before it actually ran for the first time. Back then, the impact was boxes and boxes of punched cards, and endless compilation time on the single computer everyone had to share. You have users and even happy customers, but the next level of success is yet to come.

Customer Experience 158

Customer Experience User Testing Feedback Software Product Research 158

Userpilot

JULY 8, 2024

Looking for examples of customer journey touchpoints? And shows you how to optimize them for better conversions and higher customer satisfaction. TL;DR Customer journey touchpoints are moments or points of contact where customers interact with the product or brand. Looking to optimize your customer journey touchpoints?

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

The Product Coalition

MAY 1, 2022

It deals with many unknowns, as well as multiple dimensions and variables at any given time. I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead?

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User Testing Customer Experience Product Research Definition 191

The Product Coalition

JANUARY 5, 2021

They are derived from my fourteen years of practical experience with XP and Scrum, serving both as Product Owner and Scrum Master and interviewing dozens of Product Owner candidates on behalf of my clients. So far, this Product Owner interview guide has been downloaded more than 7,500 times. ??

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Product Research Technical Advisors Customer Experience User Testing 136

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Applications of VR user testing in retail. So why does VR even matter?

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User Testing Research Software Product Research Feedback Software 73

Userzoom

JANUARY 28, 2020

Welcome to the second part of our series where we delve into the more technical aspects of accessibility design offering practical guidance on making digital experiences open to everyone. This week, we’ll look at how user researchers can get started with accessibility testing, design and compliance. .

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User Testing Research Software Product Research Customer Experience 92

Centercode

FEBRUARY 11, 2021

The pandemic — and the unprecedented uptick in e-commerce that came with it — has changed the way your customers are buying tech, especially hardware products. Winning over your customers first requires an understanding of how changes brought by 2020 affected purchasing habits and behavior. Customers Are Getting More Self-Reliant.

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User Testing Technical Review Customer Experience Product Research 98

Centercode

OCTOBER 14, 2020

Validating your product’s ability to connect to and communicate with other home-office devices requires thorough, constant testing (and iteration) across thousands of diverse use cases. Making devices compatible with the computers, tablets, and routers that customers use at home. Industry Challenges. Your Path to Success.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Centercode

JUNE 4, 2019

But using the Oculus Quest did get us thinking about what goes into Customer Validation for VR and emerging tech. Below is a summary of our discussion on the testing strategies that bring delightful VR products to market. You can’t get a holistic view of a commercial product by testing it before it’s feature complete.

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User Testing Product Research Research Software Feedback Software 66

The Product Coalition

JUNE 27, 2021

Creating a solid product strategy is an ongoing process, not a one-time effort. Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? It’s actually simpler than you think.

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User Testing Product Research Product Strategy Strategy 100

Userpilot

JULY 10, 2024

TL;DR Promote your SaaS by knowing your audience, creating engaging content, and highlighting unique features to attract users. Product management builds products, while SaaS product marketing makes them appealing to users. Both are vital for SaaS success.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JULY 26, 2022

SaaS businesses tend to have heterogeneous customer bases, which means you will probably have customers with different needs. Let’s look at their exact differences and how each of them can improve the onboarding experiences. Goals in SaaS are conversion points along the customer journey that you want your users to reach.

Customer Experience 98

Customer Experience Customer Feedback User Testing Feedback Software 98

Userzoom

NOVEMBER 27, 2019

If you’re in the process of democratizing UX beyond the boundaries of your own UX team, and equipping other people in the organization with the skills to run their own research, s tandardization can increase efficiency and helps set expectations of what’s involved in a user research project. Download the library. Samantha Alaimo , Sr.

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User Testing Product Research Customer Feedback Research Software 92

UX Studio

NOVEMBER 26, 2018

But by doing the right research at the right time, you can get the information you need to advance. Easier said than done… Is it not just a question of market research vs user research? What characteristics define market research vs user research? How do we combine market research and user research?

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User Testing Market Research Product Research Research Software 107

Userzoom

DECEMBER 18, 2019

When it comes to usability testing, many are unaware that there are two types of evaluations that can be conducted during the product design and development lifecycle. These are formative and summative usability tests. So which tests do we use during the product design and development lifecycle?

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User Testing Product Research Testing Research Software 83

Userpilot

AUGUST 17, 2024

In this article, we’ll cover the fundamentals and best practices of click funnels, from the initial steps of conducting user research to more advanced aspects like lead classification and conversion rate optimization. To create a click funnel, follow the below steps: Conduct user research to understand your target. Let’s dive right in!

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Research Software Feedback Software Analytic Tools Data Visualization 105

The Product Coalition

JULY 31, 2022

It takes a long time, there is no guarantee that you will succeed even if you’ve done it before (although that definitely helps), and you often find yourself wondering if you are doing the right thing. Then, when you are already operating within the market, you need to identify your ideal customer profile.

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User Testing Product Marketing Marketing Customer Experience 157

Mixpanel

JANUARY 11, 2021

We also have a kid’s product, with ebooks, video games, audio stories, videos, movies, etc. We’re constantly focused on evolving the user experience and expanding our reach to newer formats such as set-top boxes, connected TV apps, etc. Spending time judiciously is important.

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Data Visualization User Testing Customer Experience Analytic Tools 98