Userpilot

MARCH 25, 2024

What will you give to reduce customer attrition rate and drive business growth? While acquiring new customers is important, it’s more expensive than customer retention. TL;DR Customer attrition or customer churn is the loss of a customer(s) by a business. Reduce churn with proactive customer service.

Customer Experience 104

Customer Experience User Testing Customer Feedback Data Visualization 104

UX Planet

JULY 28, 2024

Step 1: Develop your professional skills To become a team leader, you need to go from a beginner to a pro yourself and have deep knowledge and experience in UX design. Improve your skills constantly, learn new methodologies and tools, and keep up with the latest trends and innovations in UX design.

UX 98

UX Seminar Customer Experience Feedback Software 98

Intercom, Inc.

AUGUST 29, 2019

Stripe’s Head of North America Revenue & Growth, Jeanne DeWitt, on driving growth through customer expansion. Although salespeople can add plenty of arrows to their quiver over time, there are a few intangibles that can’t be coached: enthusiasm, drive and teachability. At that time, my company was 50 employees.

Data Visualization 172

Data Visualization Feedback Software Customer Feedback Customer Experience 172

freshtrax

SEPTEMBER 24, 2019

Adjust , the industry leader in mobile measurement, fraud prevention and cybersecurity, provides high-quality analytics and security solutions for mobile marketers worldwide. With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. Integration is key.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Intercom, Inc.

NOVEMBER 21, 2019

Today we’re excited to launch a brand new learning platform called Intercom Academy : a series of on-demand courses that teach our customers how to become better at their jobs at every stage of their career. We’ve always placed a high value on educating our customers and helping them get the most value from Intercom.

Seminar 23

Seminar Feedback Software Customer Experience Education 23

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. Product Marketing Rendezvous. Product Con.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

The Product Cafe

JUNE 18, 2024

It's become a hot topic in our discussions as well, from our newsletters to our blogs, not to mention its starring role in our product management platform. Here’s where AI steps in, not as a replacement but as a tool that automates the mundane, freeing you up for the high-stakes, high-reward aspects of your job.

User Testing 59

User Testing Data Visualization Product Research Product Management 59

Nulab

JANUARY 27, 2021

You’re not alone: ‘ Zoom Fatigue ’ describes the feeling of stress and tiredness that comes after (over)using virtual platforms. Organizations are powered by virtual platforms right now, and it’s unlikely this will change as we emerge from the pandemic. The fact is, remote work has been on the rise for some time.

Feedback Software 69

Feedback Software Seminar Travel Webinar 69

Pragmatic Marketing

JULY 31, 2009

Market requirements typically define the problems your product will address using a formal, stilted language known to all technology people. Yet programmers often write complex software products without a design. A functional specification describes how a product will work entirely from the user’s perspective. Of course not.

Agile 70

Agile Marketing Reporting Tools Feedback Software 70

Nulab

MARCH 24, 2021

You’re not alone: ‘ Zoom Fatigue ’ describes the feeling of stress and tiredness that comes after (over)using virtual platforms. Organizations are powered by virtual platforms right now, and it’s unlikely this will change as we emerge from the pandemic. The fact is, remote work has been on the rise for some time.

Feedback Software 52

Feedback Software Seminar Travel Webinar 52

freshtrax

DECEMBER 23, 2024

Amid this competitive environment, Subaru has gone beyond its traditional focus on vehicles to create meaningful new touchpoints with its customers. This case study highlights how btrax contributed to this innovative effort in the United States. By incorporating feedback from U.S. Japan collaboration. and Japanese teams.

Branding 52

Branding User Testing Customer Feedback Marketing 52

freshtrax

JANUARY 24, 2025

This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax. 5 Quality Bullseye Customers In San Francisco, I often meet entrepreneurs creating their first products.

Data Visualization 52

Data Visualization Customer Feedback User Testing Research Software 52

The Product HQ

JUNE 20, 2024

A hiring manager already knows a thing or two about your qualifications and experience from your resume. With it, they test these skills as well: Your character, personality, and background Your overall experience in leading a product management team What value can you bring to the organization’s table?

Technical Review 52

Technical Review User Testing Product Research Customer Experience 52

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

ProductPlan

JULY 19, 2019

Even though product managers are typically optimists, they also tend to be Type A people that want to be right and have a hard time flexing their “let it go” muscle. Logic alone doesn’t move creative people quite like a great story (and not just user stories). Return the voice of the customer back to the customer.

User Testing 79

User Testing Product Research Product Management Product Manager 79

Business of Software Conference

NOVEMBER 1, 2023

Too often, startup founders spend time hoping for a miracle. We want some kind of free, viral, network effect – a silver bullet, so to speak – to suddenly ‘flip the switch’ and skyrocket our software company to profitability. But that’s not the reality for most software entrepreneurs.

User Testing 52

User Testing Research Software Feedback Software Customer Experience 52

freshtrax

DECEMBER 23, 2024

Amid this competitive environment, Subaru has gone beyond its traditional focus on vehicles to create meaningful new touchpoints with its customers. This case study highlights how btrax contributed to this innovative effort in the United States. By incorporating feedback from U.S. Japan collaboration. and Japanese teams.

Branding 59

Branding User Testing Customer Feedback Marketing 59

freshtrax

JANUARY 24, 2025

This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax. 5 Quality Bullseye Customers In San Francisco, I often meet entrepreneurs creating their first products.

Data Visualization 59

Data Visualization Customer Feedback User Testing Research Software 59