Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We handle the security of your data so that you can focus on acquiring, engaging, and retaining your customers. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

Userpilot

FEBRUARY 14, 2024

In the article, we look at 12 solid contenders for this title, covering a few most common use cases: In-app user engagement Sales funnel management Customer support Analytics and reporting Marketing Collaboration and project management Let's dive right in! What are the best Salesforce integrations in 2024?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. The book covers a wide range of topics, from user research and interaction design to information architecture and usability testing, making it perfect for absolute beginners with no design background.

User Testing 105

User Testing Books Customer Feedback Customer Experience 105

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Governments maintained this position not just by imposing lockdowns, but unintentionally endorsed the idea of using online services whenever and wherever possible. A new emphasis has been placed on access to software for everyone.

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Intercom, Inc.

JANUARY 21, 2020

Mobile apps dominate our digital experiences. “Beyond code, beyond visuals and interactions, what do all these apps have in common with each other? Lots of social stuff, banking, travel, local services, fitness, cooking, more than a few games, even apps made by governments. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

The Product Coalition

APRIL 5, 2020

They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure. However, these threats are more focused on the back end software in websites. For this interview, I use techniques I developed for conducting UX research focus groups.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

Intercom, Inc.

FEBRUARY 22, 2022

At Intercom, we think deeply about how to deliver the safest, most secure experience possible for our customers and their customers. . As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Intercom is no exception.

Data Visualization 118

Data Visualization Customer Experience User Testing Reporting Tools 118

The Product Coalition

JANUARY 11, 2021

Advantageous solution amid COVID-19 pandemic Many delivery services have responded to the disease outbreak by introducing contactless food delivery software to minimize the risk of spreading between customers and shippers. The system can actually promote people to keep at home.

Software Review 92

Software Review Systems Review Technical Review Customer Experience 92

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. Let’s talk about those generative AI systems of today—things like Chat-GPT, Google Gemini, or Midjourney.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

The Product Coalition

DECEMBER 25, 2023

Over the course of my product development career, I’ve developed the following hypothesis: “If I focus more on utility and usefulness, and less on a silver bullet of value, then I will solve more meaningful problems for customers, bridge more gaps and unlock more revenue for my company.” Microsoft Sharepoint: Go Ahead And Laugh ?

Analytic Tools 121

Analytic Tools Data Visualization Software Review Customer Experience 121

The Product Coalition

NOVEMBER 11, 2021

Hopefully you’ve already discovered the features that are going to give you a higher return on investment, so now is the time to break them down and understand them in more detail?—?to to look at the current system architecture, consider the high-level solution and outline how you’re going to implement it.

Definition 177

Definition Technical Review Customer Experience User Friction 177

Atlassian

MARCH 2, 2022

To our customers, vendors, partners, and investors: We are appalled by the actions of the Russian Government in its invasion of Ukraine. We condemn the actions of the Russian Government, and we stand with Ukraine and its people in their fight to maintain their freedom and sovereignty. Our customers.

Government 145

Government Systems Review Data Visualization Technical Review 145

The Product Coalition

MARCH 8, 2023

Healthcare CIOs, responsible for maintaining data quality, face difficulty communicating the business value of IT to executives due to the use of ineffective metrics. Data completeness: Ensuring that all relevant information is captured and recorded can be challenging, especially in high-pressure healthcare environments with limited time.

Healthcare 78

Healthcare Data Visualization Research Software Technical Review 78

ProductPlan

MARCH 14, 2023

They range from gargantuan MRI machines to cotton swabs to the patient portal software for scheduling appointments. Who’s the customer for healthcare product managers? When patients think about healthcare, most immediately conjure up images of the services doctors and nurses provide. For those contemplating moving into the $4.3

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Mind the Product

FEBRUARY 1, 2017

To what extent is your business model governed by local regulations? Spending a lot of time and care here will help to avoid costly mistakes later on. People will behave very differently to your native users and it’s key to speak with your audience in person to identify their specific requirements early on.

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

Mind the Product

JUNE 27, 2019

Whereas those with time to spare were highly likely to stop. Well, this study implies that when the heat is on, we’re highly likely to ignore issues in the periphery – things that are not directly related to the task at hand – even if they’re in direct conflict with our moral code. The ends justify the means.

Product Goals 165

Product Goals Data Visualization Reporting Tools Government 165

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. Amanda Renteria , CEO for Code for America. Farhan Virji , Vice President of Customer Happiness at Later. Code for America’s Amanda Renteria on defining the citizen experience. And the timing couldn’t be more urgent.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

ProductPlan

NOVEMBER 4, 2021

It’s why Times Square and airports and rest stops feature familiar chain restaurants instead of bespoke local cuisine. Over time becoming numb to its confounding nature. With the 7 Rs in mind, this isn’t your ordinary project plan because the scope extends far beyond writing code and shipping software.

Technical Review 93

Technical Review Software Review Management Management 93

Intercom, Inc.

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Amplitude

AUGUST 8, 2019

As a product manager, I end up talking to a lot of our customers and learning about how they go about the process of product development. As such, I have heard a lot about different styles of data governance, which vary greatly from company to company. For newer users, it is a lot easier to get oriented with Company B’s data.

Data Visualization 74

Data Visualization Analytic Tools Government Customer Experience 74

B2B Product Management

SEPTEMBER 29, 2023

They can be physical products, such as raw materials, components, or finished goods, or they can be digital products, such as software, SaaS (software as a service), or data. For example, a B2B software product might have features that allow businesses to track inventory, manage customer relationships, and generate reports.

B2C 52

B2C B2B Reporting Tools User Testing 52

bpma ProductHub

OCTOBER 16, 2016

Unless you work at a startup where you don’t have any existing products yet, there is probably a vocal group of stakeholders, such as customers and sales, that’s interested in fixing real or perceived issues with your existing products. Another example that I have personal experience with is Medtronic.

Reporting Tools 150

Reporting Tools Research Software Analytic Tools User Testing 150

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Mixpanel

FEBRUARY 5, 2020

I need to know the pros and cons of every platform, then think through how all of these tools can work in concert to help deliver a better customer experience. How we anchor that focus is to frame everything in terms of the customer: does this derive better value for the customer? How do you prioritize product decisions?

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Userzoom

MARCH 28, 2018

Headlining the event was Paul Boag , a leader in Digital Strategy and User Experience Design, who brought his manifesto on ‘How to Start a User Experience Revolution’ and inspired our audience to ‘light a fire’ under their efforts to get stakeholders more invested in UX.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

The Product Coalition

AUGUST 4, 2020

shall I stay or shall I go, so to speak: Statements from Clients “How many teams can you handle at the same time?—?three This quote is from a prospective client who was looking for a Scrum Master for several newly-formed Scrum teams without any experience.) “The Remember, it is twice the work in half the time.” three or four?”

Agile 89

Agile Software Review User Testing Download 89

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Apache Kafka), distributed systems, and much more. ? You can expect to catch insights on topics like scaling processing pipelines, deploying databases, maintaining your data lake, and establishing proper governance practices.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

The Product HQ

FEBRUARY 1, 2023

If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career. This includes reviewing invoices, negotiating contracts, and ensuring that all parties are happy. Previous experience helps you delegate tasks and encourage your team members to work together in a productive manner.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Antwak Blog

MARCH 26, 2021

The base of Machine learning includes composing codes or commands dealing with a programming language that the machine gets. These codes help establish the framework of the machines’ reasoning faculty, with the end goal that the machine is modified to play out specific functions specified in the codes.

Artificial Inteligence 52

Artificial Inteligence Software Review Systems Review Transportation 52

ProductPlan

FEBRUARY 15, 2022

It frees them to focus on other demands on their time and attention. How can product operations help tailor information, metrics, and data for each audience so the right information gets to the right people in a timely manner? Product managers face a firehose of customer data. Getting familiar with data is key to success.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. Around the same time a product management mentee I advise through the First Round Fast Track program asked how to best “onboard” their new manager.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Mixpanel

MAY 26, 2020

At the time, product analytics software didn’t really exist—we were very much relying on Google Analytics. My team was doing more work around BI and reporting, so, in general, there wasn’t nearly as much knowledge around user behavior analysis. The concept of “product analytics” did not exist at the time.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Gainsight

DECEMBER 13, 2018

But when I started, there had been no central applications management function—each department was taking care of their own needs for several years and had at least one person doing applications maintenance (sometimes full-time). I don’t only want to talk to the most senior strategy-makers—I want to talk to admins and end-users too.

Technical Review 49

Technical Review Systems Review Software Review Customer Experience 49

eG Innovations

FEBRUARY 5, 2021

This requires that JBoss be configured to handle the maximum load possible and yet provide the best response time to users. Performance tuning must be done at every layer: the operating system, JVM, JBoss container, and at the application code-level. This will involve: 1 Configuring the Operating System.

Software Review 52

Software Review Systems Review Data Visualization Weak Development Team 52

eG Innovations

FEBRUARY 5, 2021

This requires that JBoss be configured to handle the maximum load possible and yet provide the best response time to users. Performance tuning must be done at every layer: the operating system, JVM, JBoss container, and at the application code-level. This will involve: 1 Configuring the Operating System.

Software Review 52

Software Review Systems Review Data Visualization Weak Development Team 52

The Product Coalition

JANUARY 3, 2020

All of them are accountable for a squad (about five developers and one user experience professional). But, as one digs deeper, the lines start to get blurry: Does a PM need to know how to code? UX is about being customer-centric, or you should be able to build a high fidelity prototype or run JTBD interviews?

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81