UX Planet

FEBRUARY 6, 2025

Todays Fintech disruptors and neobanks are igniting our brains reward centers with flashy visuals, gamified challenges and social interactivity that practically beg us to keep coming back for more. It ultimately changes how we think about financial services. Today, clients expect more than a basic straightforward financial service.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Product Talk

JUNE 19, 2024

I’m disappointed to see the rise of generative AI tools that are designed to replace discovery with real humans. But when we use generative AI to replace customer interviews , to generate opportunity solution trees , or to do our thinking for us, we fundamentally misunderstand the purpose of discovery. Don’t get me wrong.

Generative AI 337

Generative AI Product Research Feedback Software Analytic Tools 337

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. The following are some tips and tricks I’ve learned working on B2B products at Google and Rubrik, a startup in the cloud data management space.

Enterprise 170

Enterprise Customer Feedback Data Visualization User Testing 170

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. Here are some of the top mobile customer trends from 2020 and what they mean for your brand.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Choice and Experience.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. As product professionals, we need to help position our products in ways that make sense for customers and the organization. They’re something your customer base wants more of, versus promotional content that they’re not really excited to read.

Branding 256

Branding Data Visualization Magazine Customer Feedback 256

Alchemer Mobile

MARCH 16, 2022

Given all of this, app store ratings and reviews are an important piece of the puzzle in understanding holistic customer experience and driving long-term customer lifetime value. Download the full report for yourself to see industry-specific data along with more macro trends around loyalty, retention, surveys, response rates, and more.

Feedback Software 246

Feedback Software User Testing Product Research Data Visualization 246

Userpilot

JULY 21, 2024

Companies analyzed in our report. TL;DR Month-1 retention rate measures the percentage of users who continue using a product one month after sign-up. Month-1 retention rate is important because it indicates effective onboarding and product value—predicting long-term retention and increasing CLV.

Data Visualization 105

Data Visualization Reporting Tools Onboarding KPIs Customer Experience 105

Userpilot

MARCH 24, 2025

Recommended product manager job openings in data-driven companies Looking for a job in mobile product management? Salesforce Field Service is a market leader with customers including many Fortune 500 companies. Their customers rely on their offline-first mobile app to guide them through complex fieldwork.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

AB Tasty

JUNE 17, 2025

From the continued rise of mobile commerce to virtual-reality try-on tools and AI customer service, some consumer trends have proven to be evergreen while others fall out of fashion in a season. Based on feedback from 4,000 consumers across the U.S., Get the insights that help you move faster. GET THE REPORT 6.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

Alchemer Mobile

APRIL 11, 2018

Editor’s note: As a follow up to the article from Ashley Sefferman that was written for the 280 Group blog last month, this month we’ve invited Roger Snyder from 280 Group to discuss how to turn the data these metrics provide into real insights to better manage your product strategy. No less important are your business goals.

Data Visualization 140

Data Visualization Customer Experience Research Software User Testing 140

Userzoom

DECEMBER 9, 2019

Although we strive to work in an environment where user research is a part of every stage of the product development lifecycle , and your executives have completely bought in to everything you do… we have to be realistic. One very under-utilized ‘tool’ is doing research with – and developing relationships with – customer service.

User Testing 111

User Testing Research Software Data Visualization Reporting Tools 111

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Sports Apps. Telco Apps. Working in Mobile Media in 2021.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement !

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

The Product Coalition

AUGUST 10, 2021

Creating Positive User Emotions For Your Products Photo by Matthew Henry on Unsplash The colleague who always runs late for your meetings annoys you. In the beginning it was entertaining, but now just seems a waste of time. When Fin came around, he was charming, nice and entertaining. Do you like Anise? Do you still like Fin?

Customer Experience 158

Customer Experience Customer Feedback User Testing Feedback Software 158

Userpilot

MARCH 30, 2025

If youre managing a mobile product , I probably dont have to tell you that it is a must to learn how to send push notifications at the right time, with the right message, and to the right users. Unlike web push notifications, mobile users are very delicate and require very tactful strategies to engage them. Audience targeting.

Analytic Tools 65

Analytic Tools Data Visualization Onboarding KPIs User Testing 65

Userpilot

APRIL 25, 2024

Are you struggling to make sense of complex data for better business strategies? Enter augmented analytics—a blend of AI and machine learning that’s revolutionizing how we gather interactive, valuable insights from data , with ease, irrespective of technical skill. This is essentially what augmented analytics provides.

Data Visualization 52

Data Visualization Analytic Tools Artificial Inteligence Customer Feedback 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Userpilot

DECEMBER 6, 2023

Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Using the product to solve real-world problems also helps them to better empathize with their customers and understand their needs and pain points.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

UX Studio: Product Management

APRIL 3, 2018

Modern technology brings patients better and more comfortable service. But for this to work, healthcare workers need to feel as if they had always used these tools. User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. Wearables and Data Visualization. AI and Chatbots.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Userpilot

NOVEMBER 8, 2022

Customer engagement technology amplifies manual efforts and helps companies serve users faster. Your customers are already enjoying the benefits of tech-driven engagement from other brands and will naturally expect the same from you. Read on to learn more about using technology to drive customer engagement and retention.

Analytic Tools 98

Analytic Tools Feedback Software Customer Communications Customer Experience 98

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Simply giving customers the choice to opt into or out of surveys resulted in survey response rates of 60%. Transcript. I am Christy Culp.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

MARCH 31, 2020

How to make good user stories. The Australia and Singapore Government digital services. Throughout the event, they’re making sure you can visit them digitally, and access their resources and insights, from wherever you are in the world. How to make good user stories. Finding, hiring, and retaining the right talent.

Customer Experience 162

Customer Experience Product Research Feedback Software Data Visualization 162

Userpilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. TL;DR Interaction design is the practice of crafting engaging and intuitive interfaces for digital products and services. 2D: Visual representations.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Research Software 100

The Product Coalition

NOVEMBER 27, 2023

They do, however, expressly target the company’s regulatory affairs and clinical data. This vertical SaaS functions as a feedback management solution, but it is a feedback management solution designed exclusively for other SaaS companies. They lost about 60% of their revenue by letting rid of non-healthcare customers.

Research Software 148

Research Software Feedback Software Reporting Tools User Testing 148

TechEmpower - Product Management

OCTOBER 9, 2023

This presents businesses with an opportunity to enhance their search functionalities for both internal and external users. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. or "How can I modify my direct deposit account?"

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

Mixpanel

APRIL 18, 2019

Thanks to a willingness to adapt and learn from their customers, TV Spielfilm has evolved along with its users and the industry. In the 90s TV Spielfilm took the form of a print magazine, sharing TV and movie times along with entertainment stories, delivered to the doorsteps of millions of German subscribers.

Entertainment 55

Entertainment Data Visualization Analytic Tools Customer Experience 55

Userpilot

NOVEMBER 17, 2022

And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. By adding delight to the product, you increase product stickiness and enhance customer satisfaction.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform.

Feedback Software 157

Feedback Software Technical Review Weak Development Team User Testing 157

Userzoom

OCTOBER 10, 2019

When trying to understand customer behavior on your website, a true intent study can help you uncover your visitors’ intentions. Other tools, such as Clicktale or Crazy Egg, provide visual information with recordings of mouse movements, heatmaps of where visitors are clicking, or scroll maps, but provide no context behind the data.

Data Visualization 86

Data Visualization User Testing Customer Feedback Customer Experience 86

Mind the Product

APRIL 26, 2019

In this entertaining and insightful talk from Mind the Product Singapore 2019, Sherif Mansour, Distinguished Product Manager at Atlassian, shares some common misconceptions about the product management craft, how we need to think differently about those issues, and what we should be doing instead.

Weak Development Team 178

Weak Development Team Data Visualization Product Research Entertainment 178