ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

The Product Coalition

SEPTEMBER 2, 2019

It’s obvious that these tools were developed with little or no customer participation. The authors relied on their intuition or professionalism, and didn’t account for the most important factor in product creation?—?the the product/market fit. Customers didn’t understand the app’s value, and sales were low.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers.

Artificial Inteligence 109

Artificial Inteligence User Testing Feedback Software Customer Feedback 109

Product Innovation Educators

JULY 19, 2021

Learn what sets successful product management teams apart. Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. For several years, our guest has conducted the Study of Product Team Performance.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Product Innovation Educators

JUNE 6, 2022

What product managers need to know about entering a crowded product category. Today we are discussing crowded product categories and the challenges when trying to enter them with a new product. For context, we’ll use the Customer Relationship Management (CRM) category, which is indeed crowded.

Feedback Software 99

Feedback Software User Testing Customer Feedback Customer Experience 99

Department of Product

JULY 29, 2022

Product Positioning for Product Managers Why an understanding of how your product is positioned is critical A key responsibility for Product Managers is to define how their products are positioned in the market. This is the result of unique product positioning.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

Revulytics

AUGUST 4, 2017

I think of this when I’m increasingly approached with the question of how Microsoft Application Insights compares to Revulytics Usage Intelligence in collecting usage data in applications. Much like Jordan did, Microsoft can serviceably " play baseball" when it comes to collecting usage data and helping you unearth some insight.

Data Visualization 63

Data Visualization Reporting Tools Analytic Tools Customer Feedback 63

Userpilot

JANUARY 18, 2021

If you’re a SaaS company that wants to grow faster, you should definitely be thinking about Product Activation Rate Optimization: raising the percentage of users who stick around long enough to experience the value of your product. Gant charts, time tracking, segmentation of users by department — all features he wants.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Customer Experience 75

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Improving your customer experience is no mean feat. percent same-store sales growth by early 2018.

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Product Innovation Educators

JANUARY 9, 2023

Insights on brand storytelling for product managers. As product professionals, we need to help position our products in ways that make sense for customers and the organization. We have to tell the product and brand story effectively. Summary of some concepts discussed for product managers. [2:14]

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

ProductPlan

MARCH 17, 2020

A strategic product manager (PM) is responsible for shaping and sharing a strategic vision for a product, and yet—oddly enough—finding time for strategic activities can be a very real challenge. So, how does a product manager take ownership of more than just backlog management? Developing a Product Strategy.

Outbound 74

Outbound Product Management Product Manager Inbound 74

The Product Guy

APRIL 4, 2017

In a recent live stream from one of our mentors of The Product Mentor , Chris Butler, lead a conversation around “Business Development vs. Product Management”. We are always looking for more product mentors from all around the world. About The Product Mentor. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). One of those elements is solving a significant customer problem.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

The Product Coalition

DECEMBER 10, 2020

Good strategy / Bad strategy In this must-read book, Professor Rumelt removes all the fluff and buzzwords surrounding the topic and describes what a good, focused, and insightful strategy is. Understanding how to differentiate based on particular attributes to better serve particular segments is nowadays a common practice in product strategy.

Differentiation 111

Differentiation Books Strategy Product Strategy 111

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? However, their effects help users navigate.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. This month, we have passed the three million download mark for the show. That just blows my mind.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Product Innovation Educators

MARCH 21, 2022

What product managers need to know about launching products. Today we are talking about go-to-market planning and what is involved in planning the launch of products. He is a technology product leader who has led teams as founder, early hire, and executive at companies including Facebook, Craft.co, and KCG holdings.

User Testing 62

User Testing Marketing Strategy Customer Experience 62

ProductPlan

JUNE 18, 2021

It helps product teams level set every action, process, and decision to ensure they’re staying true to that objective. But if there’s one part of product management that needs IMPACT more than anywhere else, it’s roadmapping. This leaves the next crucial steps up to product managers. Where trouble begins.

Roadmap 59

Roadmap User Testing Customer Feedback Vision 59

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Amplitude

AUGUST 13, 2020

Customer experience is the new competitive barrier for quick service restaurants. These past few months the quick service restaurant industry has signaled rapid and dramatic changes as customers spend shifted online due to the COVID-19 pandemic. In today’s abundant market of quick service restaurants, customer experience is king.

Data Visualization 59

Data Visualization Technical Review Analytic Tools Customer Experience 59

Product Solving

AUGUST 26, 2020

Subscribe now The main goal you have in building a product is to reduce friction from a process/problem your users currently experience. You unlock the ability to do things that were not possible without your products. Your entire job as a product manager is to make impossible things, possible.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. Initial user research. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Gainsight

JULY 16, 2019

The daily life of a product manager is busy—you don’t have time to waste on software that doesn’t fit your needs. Especially when you consider how much time and resources get put into evaluating, implementing, onboarding, and navigating change management. Easy custom reports that help visualize and organize data.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Userpilot

OCTOBER 28, 2020

If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding , which need to drive user activation. Too many product tours are passive, untargeted and ineffective. In this way, Userpilot is highly focused on driving user activation.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Gainsight

JUNE 11, 2021

The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Read on for an even speedier download of today’s content. Human-First Customer Success. The results are increased engagement, increased productivity, and better solutions. You’re the leader of your own work-life.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

UX Studio

APRIL 10, 2018

Among Dubai magazines to this day, only they rely on influencer content, while in the app, users can contact influencers for advice, tips etc. After making the web and mobile prototypes, we designed the detailed UI – continuously testing them with users in both phases week by week. Arabic user interface. Challenges.

Magazine 66

Magazine Feedback Software Research Software User Testing 66

Department of Product

AUGUST 11, 2020

The 5 types of Product Differentiation How to fight your natural instinct to copy others The allure of copying competitors The gravitational pull towards copying competitors is real. The product teams who are able to fight this natural instinct to copy others are the ones who will build truly differentiated offerings.

Differentiation 52

Differentiation Feedback Software Product Research User Testing 52

Userpilot

OCTOBER 27, 2022

Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Intercom, Inc.

JULY 15, 2021

took over the company in 1952 and decided to make his mark through modern design, they’ve become the single largest design organization in the world, with over 1500 designers working in innovative products from machine learning to cloud to file sharing. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

FEBRUARY 21, 2023

Is Pendo or Spekit the best tool for customer feedback? And is there a better in-app feedback software that would better fit your needs? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Product Talk

DECEMBER 15, 2021

I caught up with several product professionals to learn how they approached the job search process. They shared their insights, takeaways, and resources that helped them along the way. Meet the Product People. For this post, I spoke with the following people: Abdeljalil (Abdel) Karam, Product Manager.

Product Research 192

Product Research Customer Experience Research Software Reporting Tools 192

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? This article will analyze the essential features of an interactive user guides tool and help you in choosing the most appropriate tool for your business needs. Looking for the best tool for interactive user guides? Search no more!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Reporting Tools 81

Userpilot

MARCH 14, 2023

Is UserGuiding the better choice for creating interactive user guides or Spekit? Or is there a better user onboarding software that’ll get the job done seamlessly? TL;DR Interactive user guides use a combination of UI patterns that educate customers on how to use the product better.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? In this post, we’ll discuss exactly that – what the perfect tool for interactive user guides should deliver and which will be the best choice for your company’s needs. They also shorten the time to value and reduce support and customer success cost.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

SEPTEMBER 9, 2022

Over the past decade, the product manager is one role that has become more prominent and defined. The increased demand for product managers revolves around digital transformation and companies adopting a product growth-based thought process. How do you know if a feature is the right feature to build?

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120