Centercode

SEPTEMBER 1, 2020

The leadership team created a beta testing program to solve that problem. In order to facilitate direct and continuous interactions with their customers, they needed more than a beta testing program. The target market insights they’re collecting with Centercode enables them to validate research and guide their roadmap.

User Testing 98

User Testing Product Research Testing Customer Feedback 98

Alchemer Mobile

AUGUST 25, 2020

The worlds of marketing and product are colliding in new ways as customer experience takes center stage. We’re seeing companies hire Chief Experience Officers and Chief Customer Officers to help lead innovation and strategy around the customer experience. With these new leadership roles comes a lot of organization-wide change.

Technical Review 130

Technical Review Product Management Product Manager Software Review 130

ProductPlan

JANUARY 7, 2022

Customers’ needs and expectations change as well. Leveraging digital analytics tools—Google Analytics, for example—to gain better insights into customer behavior and product usage. Imagine a B2B software company selling a downloadable app that enterprises install on their machines. Markets and technologies change.

Analytic Tools 84

Analytic Tools Research Software Data Visualization Product Research 84

ProductPlan

MARCH 1, 2023

Furthermore, whatever the workflow is, it’s important to remember that product plans will change and evolve as new opportunities arise, and new insights are gathered. Moreover, this preparation and strategic thinking helps ensure the resulting product brings value to your customers and your business. Set realistic timelines.

Research Software 52

Research Software Feedback Software Weak Development Team User Testing 52

Product Innovation Educators

JANUARY 4, 2021

Insights on roadmaps, metrics, OKRs, and more for product managers. Joining us for this episode is a CPO who shares some of the tools he uses, including roadmaps, metrics, and OKRs. Increasingly, CPOs are also thinking about the user experience strategy. 5:42] How do you use roadmaps? What is the solution?

Feedback Software 101

Feedback Software Data Visualization Customer Feedback Customer Experience 101

Agile Velocity

AUGUST 23, 2023

Instead, use “decrease costs by reducing customer support calls.” It allows the leadership team to make quick, neutral, knowledge-driven decisions collaboratively. For example, “decrease cost” is too vague.

Technical Review 52

Technical Review Download Leadership Agile 52

Roman Pichler

FEBRUARY 6, 2018

The Product Leadership Conundrum. The user and business goals are strategic goals that are derived from the vision. The former describes the problem that users want to see addressed, for example, lose weight , or the benefit that users want to obtain, for instance, reduce the risk of developing diabetes.

Weak Development Team 150

Weak Development Team Technical Review User Testing Workshop 150

Agile Velocity

MAY 14, 2020

They are measurable outcomes – goal posts – that provide feedback on HOW your initiatives are doing. Agile is an iterative approach that focuses on collaboration, customer feedback, and small, rapid releases in order to satisfy the customer through early and continuous delivery of value. Customer Satisfaction.

Feedback Software 98

Feedback Software Agile Analytic Tools Data Visualization 98

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Blogs will give you insight into all aspects of product management in easy-to-digest bites.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Alchemer Mobile

AUGUST 20, 2019

Two weeks after your team’s app update launches, your boss stops by your desk to share some bad news: App store ratings have plummeted from 5-stars to 3-stars and new download volume has decreased 25 percent. Customers are uninstalling the app right and left. How do you inform your product roadmap?

Feedback Software 87

Feedback Software Product Research User Testing Customer Feedback 87

Usersnap

JUNE 30, 2022

If you feel you have been missing the mark with your customers lately, you might need a switch-up in your business model. Product-led growth (PLG) is a model that is user-centric and user-focused. Customer acquisition, expansion, conversion, and retention are product-driven instead of sales-driven.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Product Innovation Educators

JULY 22, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. 10 tips for creating an agile roadmap. (1) Get the Product Mastery Roadmap and…. build products customers want and love. create a path to executive leadership.

Agile 48

Agile Customer Feedback Roadmap Product Management 48

Product Innovation Educators

SEPTEMBER 2, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. I’m a big fan of the jobs-to-be-done tool for deeply understanding customer problems and motivation. How product managers should handle the 7 worst customer feedback scenarios. (1)

Customer Feedback 48

Customer Feedback Product Management Product Manager Feedback Software 48

Product Innovation Educators

AUGUST 2, 2021

The company now has more than 9 million users on its platform, providing the best of tabletop gaming in an online environment. 1:34] What was going on at Roll20 that cased leadership to hire their first product person? It was a time of targeted growth, and leadership was excited about growing the platform.

Research Software 116

Research Software Feedback Software Product Management Product Manager 116

Centercode

APRIL 16, 2019

His leadership team asked him to develop a framework for measuring the success of his beta team efforts. I’m sharing this experience (with his blessing) because it provides some insight for other product and program managers who have questions about identifying key beta program metrics. Measuring Beta Program Success. Example Metrics.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

Userpilot

AUGUST 26, 2021

SaaS product management is different from product management for on-premise software because it's much easier for customers to switch products due to the subscription-based pricing model. On-premise software management tends to involve more client-specific customization because each client installs their own version of the software.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

ProductPlan

JUNE 8, 2021

By helping our audience—from sales and marketing to engineering and QA—connect with the customer problem, we will drive better outcomes. The processes with IMPACT that help ensure we’re working on interesting problems include: Product discovery—Helps you better understand the customer problem and interestingly tell that story.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Product Talk

SEPTEMBER 9, 2020

And then I just followed down this rabbit hole of how I could do more of the talking, more of the concept work, inventing more on behalf of the user. I decided to join SAP , which was great, but there was a lot of user pain to observe. I joined the company as their director of user experience design. Tweet This.

Feedback Software 184

Feedback Software User Testing Product Research Research Software 184

Dear Strategy

MARCH 15, 2023

The 3 steps of the “analysis” cycle (shown in gray) have been renamed from “Business, Market, Industry” to (respectively) “Company, Customers, Competition.” In strict terms, a business is a company, a market is a collection of customers, and an industry is a collection of competitors.

Framework 97

Framework Workshop Blog Education 97

Product Innovation Educators

OCTOBER 28, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 2) Talk to (at least) five customers. (3) 5) Sit on 10 customer support calls. Good marketing is part of a great customer experience. build products customers want and love.

Customer Feedback 49

Customer Feedback Product Management Product Manager User Testing 49

Product Innovation Educators

JUNE 3, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . 6 tips for getting buy-in on your product roadmap. (1) 2) Remember that your colleagues are also your customers. (3) 5) Use Roadmap Dates Wisely. (6) 1) Have goals. (2)

Product Research 48

Product Research Customer Feedback Product Management Product Manager 48

Product Innovation Educators

JULY 15, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do.

Customer Feedback 48

Customer Feedback Crowdsource User Testing Product Management 48

Product Innovation Educators

AUGUST 26, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. While innovation continues to score highly in importance, most organizations are underperforming, and the respondents to an HBR survey indicates the issue is not leadership.

Weak Development Team 49

Weak Development Team Customer Feedback Product Management Product Manager 49

Product Innovation Educators

JULY 1, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . The 4 key customer experience competencies B2B product managers should master. (1) Get the Product Mastery Roadmap and…. build products customers want and love.

Data Visualization 48

Data Visualization Customer Feedback Product Management Product Manager 48

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Talk to Users & Customers ?? Your First 30, 60, 90 Days as a PM Checklist Common Mistakes Made in Early Days as a PM Talk to Users & Customers: Understand Their Pain Points Abstract by Oleg Shcherba Your first order of business as a new product manager should be talking to customers!

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Product Innovation Educators

NOVEMBER 25, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 1) Test the waters, (2) Get feedback early, (3) Design is critical, (4) Pricing has to be right, and (5) Protect your product. build products customers want and love. Read about at [link].

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Product Innovation Educators

MAY 20, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . This article explores simple and low-cost ways to use surveys to gain innovation insights: [link]. 6 steps to being customer-centric and developing products customers want.

CTO Coach 49

CTO Coach Fractional CTO Customer Feedback User Testing 49

Product Innovation Educators

AUGUST 5, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. What existing products do customers love? What is the ideal and complete customer experience? 4 signs your product work is lacking a clear product roadmap. (1)

Customer Feedback 48

Customer Feedback Product Management Product Manager User Testing 48

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

Product Innovation Educators

NOVEMBER 4, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. This list explores tools in several areas, such as to-do lists, roadmaps, project tracking, and more. Insights from the Innovation by Design Summit. (1) 2) Evolve with your customers. (3)

Data Visualization 48

Data Visualization Research Software Customer Feedback Product Management 48

Product Innovation Educators

SEPTEMBER 30, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. build products customers want and love.

Customer Feedback 48

Customer Feedback Customer Experience Wireless Finance 48

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click. Scope of product.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Product Innovation Educators

NOVEMBER 11, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Should you offer different prices for a product or service to different customer segments? 4 steps for creating a customer-centric environment – SeatGreek’s product story. (1)

Customer Feedback 58

Customer Feedback Product Management Product Manager Product Research 58

Product Innovation Educators

OCTOBER 7, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Monetization + customer problem + jobs-to-be-done = product management. Tips for creating data-driven product roadmaps. build products customers want and love.

Data Visualization 49

Data Visualization Embedded Analytics Customer Feedback Product Management 49

Product Innovation Educators

AUGUST 19, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. Products (wrongly) get created this way – product first, customer second, revenue third. Read the interview at https://blog.mixpanel.com/2016/08/11/steven-sinofsky-product-leadership/.

Data Visualization 50

Data Visualization Weak Development Team Customer Feedback Research Software 50

Product Innovation Educators

JUNE 24, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers, developers, and innovators be heroes. . How to successfully run a software product user test the lean way. This is part 3 of an ongoing series and addresses inviting people to participate in the user test.

Customer Feedback 48

Customer Feedback Artificial Inteligence User Testing Product Management 48

Product Innovation Educators

NOVEMBER 18, 2016

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Breakfast discussion with product leaders that focused on leadership and organizational culture. build products customers want and love. create a path to executive leadership.

Customer Feedback 48

Customer Feedback Product Management Product Manager Management 48