Userpilot

FEBRUARY 25, 2025

A high bounce rate might seem like lost interest, but what if users left because they couldnt find what they needed? Thats why you need user session analysis. Beyond the numbers: Understand why context matters Raw user behavioral data can be misleading without context. On the surface, it looks like a win.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Product Innovation Educators

NOVEMBER 14, 2022

3:12] What insight or problem led you to create Tango? It all comes back to the product you’re offering and the value proposition to the end user. We were a product-led company, meaning people would download the Chrome extension we’ve built and use it to solve their day-to-day tasks.

Product launches 254

Product launches Development Team Review Technical Review Customer Feedback 254

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. Then, determine how to address it, for instance, by interviewing target customers or creating a throwaway prototype. Are they properly empowered and adequately qualified?

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. Before founding Viable, he held senior leadership roles in engineering, technology, and product.

Data Visualization 314

Data Visualization Reporting Tools Analytic Tools Feedback Software 314

Product Innovation Educators

JULY 4, 2022

How product managers can get customer insights from a community to create a competitive advantage. I wanted to learn how this company creates competitive products, differentiating on cost while offering comparative capabilities that equates to much higher value for customers. The leading brand cost about $150.

Artificial Inteligence 284

Artificial Inteligence User Testing Feedback Software Customer Feedback 284

Alchemer Mobile

OCTOBER 14, 2021

What have been your favorite ways to connect and get feedback from your customers? “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company. Every industry is starting to adopt technology in interesting ways.”

Technical Review 245

Technical Review User Testing Data Visualization Product Management 245

Alchemer Mobile

AUGUST 24, 2021

billion smartphone users worldwide (yes, that’s roughly 80 percent of the population!), 1. The days of measuring an app’s success by downloads and ratings are long behind us. Average Revenue Per User (ARPU) : The amount of revenue each of your active customers (on average) contribute.

Analytic Tools 290

Analytic Tools Feedback Software Marketing Strategy 290

Product Innovation Educators

AUGUST 14, 2023

He is convinced that product is the single most important success driver for tech companies, which is why he founded Prodify to share what he learned from being an advisor to over 50 tech companies to realize their full potential. Ben has led successful technology products for the last 25 years. He

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Alchemer Mobile

FEBRUARY 2, 2021

As they wait for the downloads to come, they realize—all too late—the fallacy of this assumption. Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. A certain amount of downloads? A high average revenue per user? ESTABLISH A FEEDBACK LOOP FOR YOUR APP. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Roman Pichler

MARCH 14, 2023

Who are the users and, if appropriate, who are the customers? To create a strategy, I might choose middle aged men with busy jobs and an unhealthy lifestyle as the target users. The benefit the product should create for this user group might be to reduce the risk of developing type-2 diabetes.

Product Strategy 348

Product Strategy Strategy Vision Product Research 348

Folding Burritos

FEBRUARY 13, 2018

Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. You’ll have a list of all epics, showing their % progress by status: i.e., the % “To Do”, “In Progress”, “Done” or any custom statuses you may have.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Alchemer Mobile

FEBRUARY 7, 2019

Globally, UberEATS and Zomato were the top two food delivery apps by worldwide downloads in 2018. What matters above all else in food and drink apps is stellar customer experience and service. Here are five customer feedback management strategies to use. Acknowledge and Nurture Customer L oyalty.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Userpilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. The key is to understand your users and continuously optimize your mobile app for exceptional value. 1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Intercom, Inc.

JUNE 8, 2021

Not too long ago, customer support was viewed as a cost center, not a value driver. It was seen as a necessary part of a business, but not something that drove revenue or influenced customers’ buying decisions. Study after study shows how important a great customer experience is to today’s consumers. That time is over.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. Friction points, like confusing onboarding or sluggish navigation, can turn new users into churn statistics. Userpilot is a no-code digital adoption platform that unifies mobile and web engagement, analytics, and feedback.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Alchemer Mobile

APRIL 18, 2019

A Progressive Web App (PWA) is a combination of different web technologies and browsing interfaces. Apps are a streamlined and simplified user-friendly interface adept at delivering content and usability to users. One of the big selling points of PWAs is that unlike native apps, they don’t need to be downloaded before use.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

Intercom, Inc.

FEBRUARY 10, 2022

Customer support has never been a walk in the park. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. Shawn Carter , Customer Care Team lead at Aircall.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Intercom, Inc.

JUNE 1, 2021

Over the course of the past year, the customer support landscape has changed for good. As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Download your copy of the thought leadership paper now. Sound familiar?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

Product Innovation Educators

OCTOBER 3, 2022

They’ve developed an insights platform to facilitate collaboration between market researchers, UX professionals, marketing managers, and product leaders. 6:11] What technical skills have you found helpful for your CPO role? You have to understand finance, technology, and customers.

Technical Review 251

Technical Review Research Software Finance User Testing 251

Roman Pichler

SEPTEMBER 2, 2024

Unlike product discovery , it is not primarily concerned with determining the right solution—finding the right features, and creating the right user experience. Capture the main reason why people would want to use the product when describing the customer and user needs. Instead, strategy discovery focuses on the problem space.

Product Research 236

Product Research Product Strategy Strategy Research Software 236

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Collect more accurate feedback in the users native language: Users are far more expressive in their native language.

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

APRIL 16, 2025

A mobile app conversion rate (CVR) tracks the percentage of your app's users who took a desired action, such as: Downloading your app. Subscribing to your product ( converting from a trial user ). Successfully optimizing app conversion rates helps reduce customer acquisition costs while increasing revenue.

Feedback Software 66

Feedback Software Analytic Tools User Testing Data Visualization 66

Roman Pichler

SEPTEMBER 4, 2018

An example of the former would be “Find out if users are willing to share personal data as part of the initial registration process” to address a user-interaction risk. An example for the latter might be “Finish the dashboard so it can be released to the test users”. Be Present. But don’t mistake a commitment for a guarantee.

Technical Advisors 262

Technical Advisors User Testing Customer Experience Software Review 262

Lenny Rachitsky

JANUARY 14, 2025

Laura Tacho is the CTO at DX , has taught over 1,000 tech leaders through her course on developer productivity metrics , and on the side is an executive coach for engineering leaders. Meanwhile, product leaders are focused on hitting deadlines and delivering value to customers. Product velocity is about speed and direction.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

The Product Guy

APRIL 4, 2017

Leonardo da Vinci Ladislav believes that success is in simplicity that’s why his aim is to help companies to make complex products simple for users. Ladislav focuses on user centric product development, especially on brand, usability and revenue product challenges. Jonathan Berg Director of Product Management, Schoology.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. This is because they have a depth of knowledge of what’s possible technically. But this only works when it’s coupled with a depth of knowledge of the customer’s context. We so easily fall back to asking them to just deliver what we asked for.”.

Product Research 300

Product Research User Testing Engineering Testing 300

Userpilot

MARCH 30, 2025

But is your mobile user acquisition strategy strong enough? If you expect users to come naturally just because your product is good, youre already at a disadvantage. Organic, when you attract users through public platforms and owned media marketing. Use referrals to encourage users to refer your app to others.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userzoom

MAY 20, 2020

offers some best practice advice on how researchers who are used to in-lab, in-person UX research can transition to remote, while still remaining user-centric. You can download the full webinar below…. 1) Don’t be too technical. 1) Don’t be too technical. 6) Spend more time running a tech check. Mary Luong, Ph.D,

User Testing 120

User Testing Research Software Customer Feedback Technical Review 120

The Product Coalition

FEBRUARY 15, 2021

All startups built double-sided marketplaces, serving B2C as well as B2B customers. The idea to install a communication gatekeeper between the product delivery organization and its stakeholders and customers contradicts everything ‘Agile’ stands for. Start with customer care, and steal from Zappos. Read more : Peer Recruiting.

Agile 195

Agile Startups Technical Review Software Review 195

Product Innovation Educators

SEPTEMBER 5, 2022

Insights for product managers from a Scrum Master. I’ve been developing software forever, and for a long time I made my living working with people who didn’t understand technology very well but understood business. They measure the effort users put in but not the value users get out.

Feedback Software 241

Feedback Software User Testing Customer Experience Customer Feedback 241

Product Innovation Educators

JULY 17, 2023

When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

The Product Coalition

FEBRUARY 10, 2022

The number of solutions for publishing video content is growing, and so is the user population. Moreover, this area has become extremely lucrative due to lockdowns and restrictions of the pandemic. CND Once the video content has passed all the previous stages, it’s time to show it to the user. What is live streaming?

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

Roman Pichler

AUGUST 15, 2023

When that’s the case, a product is usually progressed based on the features requested by the users and stakeholders. This can result in a Frankenstein product, a product that has a horrible value proposition and offers an awful user experience instead of creating real value for the users and the business.

Product Strategy 265

Product Strategy Strategy Research Software Customer Experience 265