Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 52

Research Software Feedback Software Customer Experience Customer Feedback 52

The Product Coalition

JULY 2, 2022

After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I immediately knew that it meant that I must listen even more carefully than I intended to since I have the responsibility of bringing Marty Cagan’s insights back home. Stay tuned.

Workshop 115

Workshop Customer Feedback Technical Review Product Research 115

Centercode

OCTOBER 14, 2020

Making devices compatible with the computers, tablets, and routers that customers use at home. Ensuring they continue to play nicely with the tech devices and software that customers will adopt in the future. Nothing frustrates customers quite like hidden bugs in the latest product update. Your Path to Success. Data Security.

User Testing 98

User Testing Reporting Tools Feedback Software Customer Feedback 98

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. Some teams got stuck because they couldn’t find customers to interview. Luckily I got plenty of feedback to fuel me. I knew I needed more feedback. So I added another feedback loop. My Early Readers gave invaluable feedback.

Product Research 261

Product Research Books User Testing Research Software 261

Product Management University

JUNE 21, 2023

It’s about meeting your target customers in their comfort zone with insightful content that strikes an emotional chord. To that end, writing through the lens of the customer and what they do is far more beneficial than content that’s written through the lens of your product and the problems it solves. What gets their attention?

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Product Marketing Strategy Marketing White Paper 130

Userzoom

NOVEMBER 27, 2019

If you’re in the process of democratizing UX beyond the boundaries of your own UX team, and equipping other people in the organization with the skills to run their own research, s tandardization can increase efficiency and helps set expectations of what’s involved in a user research project. Download the library. Samantha Alaimo , Sr.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Revulytics

NOVEMBER 3, 2017

Software customers have many choices and high expectations, and as such, even the most established installations could fall to a more agile competitor. It’s against that backdrop that the term “customer-obsessed” has ascended in importance. What does it mean to be customer-obsessed? How to increase customer engagement.

Analytic Tools 118

Analytic Tools Research Software Customer Experience User Testing 118

Userpilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. A high-converting landing page is tailored for a specific user persona.

Research Software 85

Research Software Feedback Software User Testing Reporting Tools 85

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

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User Testing Feedback Software Technical Review Customer Experience 147

Gainsight

OCTOBER 13, 2022

To help you do that, we created the SaaS Durable Growth Kit for Customer Success , a collection of insights and proven strategies from Gainsight executives that shifts the conversation from “what now” to “what’s possible.” . Chief customer officers should consider ways to efficiently scale. CS, it’s time to own NRR.

Research Software 52

Research Software Customer Experience User Testing Customer Feedback 52

Centercode

FEBRUARY 18, 2021

Brainstorming product vision with your engineers and design team? User Experience as a field? This rapid evolution shapes and is shaped by today’s customers. Instant gratification and customer expectations are at an all-time high. The digital era has made relying on the voice of the customer indispensable.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

ProductPlan

MARCH 10, 2020

Happiness Insights for Successful Product Management Careers. If that’s not there, he added, it creates fear because product managers worry their company will let them go if the product doesn’t find traction or users complain. Semick also warned against obsessing over feedback , saying you don’t have to track every iota of input. “If

Customer Feedback 64

Customer Feedback Product Management Product Manager Feedback Software 64

Centercode

NOVEMBER 13, 2020

Here’s how streaming services are refining their products and taking a proactive approach to tackling industry challenges with help from their customers — and Centercode. Your customers have hundreds of products to choose from when using your streaming service. Device Compatibility. Your Path to Success. Load Testing.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Centercode

DECEMBER 22, 2020

Our team was right there, too, and we’re proud to say that we continued not only to support our customers with our platform and services, but we supported testing professionals with in-depth content to help them adapt and improve. Delta ’20: The Virtual Customer Validation Conference. Engaging Testers. Other Highlights.

Reporting Tools 75

Reporting Tools Feedback Software User Testing Customer Feedback 75

Gainsight

DECEMBER 4, 2023

Customer Success (CS) is one of the most important growth drivers for any company across the globe. From new SaaS companies to established industries like healthcare, the one thing every organization shares is a need to put the customer first. The challenge to such a powerful growth engine is it can feel a bit overwhelming.

Healthcare 52

Healthcare Customer Feedback Customer Experience Strategy 52

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Usersnap

NOVEMBER 17, 2022

In order to accomplish this though, you have to level up your customer data platform like Hubspot. Using HubSpot integrations enriches the data and information you have about your customers, and can help you grow your SaaS business massively. There are several categories in which you can improve your CDP or CRM. What is HubSpot?

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Embedded Analytics 52

Centercode

JANUARY 15, 2021

From the niche world of hi-tech enthusiasts from the 90s to today’s mainstream users, the people who consume technology have had as much of an effect on its evolution as it has had in our daily life. This isn’t to say that user experience or ease of setup wasn’t important back then. ” Faster PC gaming setup?

User Testing 95

User Testing Feedback Software Customer Feedback Customer Experience 95

Gainsight

SEPTEMBER 12, 2022

As we all continue to navigate a sometimes chaotic economy, it’s never been more obvious that customer success (CS) is the key to keeping your company’s ship on the right course and boosting Net Revenue Retention (NRR). How to building a strong partner ecosystem reduces CSM workload and customer churn.

Data Visualization 52

Data Visualization Customer Feedback Customer Experience Strategy 52

Centercode

SEPTEMBER 3, 2019

The desire to know more about your product, your business, and your customers is a unifying trait within the product management field. Becoming an expert at discovering and delivering on customer needs means taking on new roles with gusto. Customer feedback provides crucial data for informed decision-making — that’s a given.

User Testing 40

User Testing Product Research Customer Feedback Product Management 40

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. We see this day in and day out, across customers in Europe and in North America, where designers are under pressure to deliver designs in rapid Agile Sprint cycles.

User Testing 91

User Testing Product Research UX Data Visualization 91

Izenda

JULY 28, 2020

Engineers live in the product, spending the majority of their time building it, fixing it, and taking care of it. And the truth is that the world could use more engineers-turned-product-managers. But at the same time, product managers often ask software engineers to assume skills that are probably completely alien to them.

Data Visualization 45

Data Visualization Reporting Tools Analytic Tools Customer Experience 45

ProductPlan

SEPTEMBER 30, 2021

Product professionals talk to customers and stakeholders to understand what’s important to them. We conduct customer research and stakeholder alignment so we can figure out what matters. We conduct customer research and stakeholder alignment so we can figure out what matters. Meaningful.

Strategy 52

Strategy User Testing Product Research Customer Experience 52

The Product Coalition

MAY 20, 2023

Customer feedback, as well as code maintenance and improvements, are constant tasks, which can take a toll on team members who are already spread thin. By sharing your insights and concerns with the CEO, you demonstrate your commitment to their success and reinforce your role as a trusted advisor.

ChatGPT 97

ChatGPT Software Review User Testing Customer Experience 97

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Applications of VR user testing in retail. VR user testing in the service industry.

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User Testing Research Software Product Research Feedback Software 73

Gainsight

DECEMBER 15, 2021

If you’ve been paying attention to our content the last few weeks, you know Gainsight is excited about our 10 New Laws of Customer Success. Of course, we know not everyone is as enthusiastic about the 10 New Laws of Customer Success. Maybe you can’t yet see how they will act as a growth engine for your entire organization.

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

Centercode

JULY 29, 2020

Begging for feedback from unenthusiastic or inexperienced testers is a frustratingly common occurrence for many beta and delta testing teams. But tester engagement — and the resulting feedback — are both vital to test success. Check out our free ebook, the Tester Engagement Pocket Map ! Highlighting critical feedback.

Feedback Software 94

Feedback Software Reporting Tools Product Research Research Software 94

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. 10 Great Questions Product Managers Should Ask Customers. It’s a tenet of Product Management 101 that PMs need to get out of the building and talk to real-live customers… even if it’s just over Zoom.

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Centercode

AUGUST 8, 2019

Technology is developed to serve people, but those people – customers – haven’t always had their own seat at the product development table. These are customers who have decided that they don’t want to receive Microsoft products once they’re already built – they want a hand in creating them.

User Testing 72

User Testing Feedback Software Customer Feedback Customer Experience 72

Usersnap

FEBRUARY 20, 2020

Do you keep hearing about Net Promoter Score (NPS) being a great tool for improving customer satisfaction, boosting customer lifetime value, and generating more revenue? We’ll also show you how you can calculate NPS for your business, teach you how to collect NPS feedback, and go over a few NPS best practices. Sounds good?

Data Visualization 64

Data Visualization Feedback Software Reporting Tools Analytic Tools 64

ProductPlan

APRIL 25, 2023

This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. Product managers are ultimately the ones accountable for the product’s success, whether measured by revenue, profit, usage, adoption, or customer satisfaction.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

The Product Coalition

NOVEMBER 30, 2020

You can sign up here and join 28k other subscribers Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers.

Product Research 89

Product Research User Testing Research Software Feedback Software 89

The Product Guy

MARCH 14, 2017

Just like engineers, designers are also problem solvers. We like to get painful user problems to solve. So give designers bigger challenges like: “We should redesign the sign up flow to decrease drop-offs” or “add a new reporting module to this business app, so users can easily present their results”.

User Testing 121

User Testing Research Software Feedback Software Data Visualization 121

The Product Coalition

APRIL 19, 2021

A Product Owner is an innovator at heart and thus a value creator for customers and organizations if given a chance to work in an agile manner. How many Product Backlog items can you work on in parallel to ensure continued relevance to customers and the company? Why is user story mapping a useful technique for Product Owners?

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Product Research Customer Experience User Testing Agile 112