Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Leisure and Entertainment. share of users compared to Spotify’s 16.5% million daily users.

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

OCTOBER 25, 2018

Launch campaign: how can I launch my app and catch user attention? With 5.135 unique mobile users worldwide , you cannot appeal to everyone in your advertising. If you tailor your marketing campaign to a specific group of users, then you will more likely curate a loyal fanbase. Target audience: who is your app intended for?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

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Research Software Technology Telecommunications User Testing 243

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Next generation entertainment and networks of people+content. Transportation and travel. eSports, gaming, virtual worlds.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. 3:00 James Avery, Kevel: But yeah, so I started it started back in 2009, it took a little while to get a real customer of the ad network, the software to kind of run display advertising and things like that. 2:43 Mark: Yeah.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

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User Testing Webinar Data Visualization Feedback Software 173

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Next generation entertainment and networks of people+content. Transportation and travel. eSports, gaming, virtual worlds.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Andrew Chen

DECEMBER 1, 2021

It’s the story of how messaging apps, marketplaces, workplace collaboration tools, multiplayer games, all share a common thread of being products that connect people with each other. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Amplitude

JUNE 23, 2020

Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. And the best way to improve your retention rate is to build amazing customer experiences. Retention rate is a measure of how many of your customers continue using your product over time.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Userpilot

FEBRUARY 14, 2021

In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption. Speaking of adoption: Lifecycle marketing is a great strategy for catering to customers focusing on the unique aspects of each stage of the life cycle.

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Feedback Software Research Software Customer Experience User Testing 98

Mixpanel

DECEMBER 20, 2021

Cohort analysis is one of the best ways product analytics can help you both acquire and retain customers. By digging into actual behavioral data overtime, instead of relying solely on interviews and feedback, you can get a crystal clear picture of a user journey—including where the value moments and roadblocks lay.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

What did I as a user take away from the homepage experience? How do you balance constructive feedback on how a company can do better versus seeming like you are overly critical? A bad answer is naming any of the top 10 apps on your phone that is popular among everyone - Facebook, Instagram, Yelp, etc. Why this company?

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

Business of Software Conference

JANUARY 23, 2020

The Email Game: The Key to Happy Customers // Rahul Vohra, Superhuman. In this talk at USA 2019, Rahul talks us through the different aspects to think about when designing business software and how to make an everyday task exciting and surprising for the user. My name is Rahul. What surprises do you have in store for your users.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

What did I as a user take away from the homepage experience? How do you balance constructive feedback on how a company can do better versus seeming like you are overly critical? A bad answer is naming any of the top 10 apps on your phone that is popular among everyone - Facebook, Instagram, Yelp, etc. Why this company?

Feedback Software 40

Feedback Software User Testing Product Management Product Manager 40

DISQO

DECEMBER 22, 2017

The organization embraces ‘design thinking,’ a methodology for identifying and solving customer needs throughout a defined journey. He emphasizes three core competencies: strategic thinking, execution, and user science. We put them through something called Product University, which attacks the basic elements of all of these areas.”.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

DISQO

DECEMBER 22, 2017

The organization embraces ‘design thinking,’ a methodology for identifying and solving customer needs throughout a defined journey. He emphasizes three core competencies: strategic thinking, execution, and user science. We put them through something called Product University, which attacks the basic elements of all of these areas.”.

Product Research 40

Product Research User Testing Customer Feedback Data Visualization 40

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

DISQO

DECEMBER 22, 2017

The organization embraces ‘design thinking,’ a methodology for identifying and solving customer needs throughout a defined journey. He emphasizes three core competencies: strategic thinking, execution, and user science. We put them through something called Product University, which attacks the basic elements of all of these areas.”.

User Testing 40

User Testing Product Research Customer Feedback Data Visualization 40

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Business of Software Conference

MARCH 30, 2021

I mean, laugh out loud, entertaining. And I’ve had messages from people who’ve read it at very difficult or watched it at very difficult times in their life, and it saved lives without over stating it. Thinking about is the purpose of their business to support their users. Kirk Baillie.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52

Userpilot

FEBRUARY 20, 2023

In SaaS, smooth user onboarding is essential to engage and activate users. But what are some good user onboarding examples that can explain this better? In this article, we’ll cover what user onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Business of Software Conference

NOVEMBER 28, 2019

Over 30 years Stephen has seen the evolution of software and tech companies with a fascinating career spanning computers, strategy, software , universities, chairing 8 companies, Government, and most recently in AI gaining a wealth of experience and some great insights to share. Whether you’re going to pick customers by size.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40