Amplitude

JUNE 23, 2020

Yet companies still tend to spend six to seven times more on new customer acquisition than keeping existing customers coming back. And the best way to improve your retention rate is to build amazing customer experiences. Retention rate is a measure of how many of your customers continue using your product over time.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction?

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

JANUARY 16, 2023

As such, building out a well-optimized feature adoption funnel should be a top priority regardless of the number of users you currently have. Feature adoption rates show the user adoption rate of a new feature or existing feature. Feature adoption measures how engaged users are with a particular feature of your software product.

Onboarding KPIs 85

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 85

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. They: Connect to Customers.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Mixpanel

APRIL 7, 2022

It only takes a small amount of user friction to cause an app to hemorrhage users. And even apps that manage to remain sticky despite user friction will see their users struggle to find the intended value in all its features. Simply put: User friction can single-handedly sink an app’s usefulness. Here’s how.

User Friction 59

User Friction Analytic Tools Data Visualization Customer Experience 59

The Product Coalition

AUGUST 4, 2022

In developing live streaming digital solutions for years, we’ve collected quite a massive of valuable insights, industry challenges, app feature trends, and development key points that will help you pave the way to building a demanded high-quality streaming platform.

Feedback Software 120

Feedback Software Technical Review Weak Development Team User Testing 120

Mixpanel

DECEMBER 20, 2021

Cohort analysis is one of the best ways product analytics can help you both acquire and retain customers. By digging into actual behavioral data overtime, instead of relying solely on interviews and feedback, you can get a crystal clear picture of a user journey—including where the value moments and roadblocks lay.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. Leisure and Entertainment. share of users compared to Spotify’s 16.5% million daily users.

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Product Innovation Educators

MARCH 29, 2021

A framework for product managers to dig deep into their customers’ needs. I am changing the name of the podcast to Product Mastery Now. The new name is coming soon. The logo will look the same—just the name is changing. . I’m choosing convenience or entertaining my friends. [18:39] Who is the best?

Entertainment 62

Entertainment Naming Software Review Customer Feedback 62

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. People used to do some UX research or design before there were names for it. Now we have UX-specific roles.

User Testing 96

User Testing Product Research Research Software UX 96

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52

Mind the Product

DECEMBER 29, 2016

Was it insight, opinion, guidance on how to get the best out of colleagues or to make your voice heard, career advice, best practices, or something more fundamental? Organise around customers. It’s important to understand that we who are building these products and services know things that our users don’t.

Technical Cofounder 110

Technical Cofounder Data Visualization Feedback Software User Testing 110

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. A pivot doesn’t mean you need to completely revamp; it could just mean adding new features, rebranding, or attracting a new type of customer. Customers are unhappy. They’ve even won Oscars ….

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Tyner Blain

NOVEMBER 1, 2023

Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. You’ll have exploitable market opportunities, internal capability shortcomings, product improvements to name a few.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Userpilot

MAY 19, 2021

The first thing you need to know to craft a successful marketing plan is…what your users “hire” your product for. Knowing your users’ JTBD and your product’s competitive edge is the first step to creating highly persuasive marketing assets. entertain or inspire them. entertain with interesting stories and anecdotes.

Research Software 119

Research Software B2B User Testing Customer Experience 119

The Accidental Product Manager

AUGUST 7, 2023

However, now that they are newly armed with these granular fan insights, artists’ product managers are beginning to tailor marketing messages, communicate with fans in more direct ways, and create new experiences for their die-hard followers. Cameo is another app where users can buy customized video greetings from celebrities.

Product Management 65

Product Management Product Manager Management Management 65

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . Its client portfolio is diverse and impressive.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Userpilot

MARCH 28, 2022

Great UX design helps users easily achieve their goals and complete their tasks without friction. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person. Mixpanel lets first-time users explore the product using demo content. Asana is delighting users with Celebration Creatures.

Analytic Tools 106

Analytic Tools Feedback Software UX Data Visualization 106

Andrew Chen

DECEMBER 1, 2021

” Here’s how I define each side: There are usually a minority of users that will create disproportionate value and as a result, they will have disproportionate power. For marketplaces, these are usually the sellers and providers who spend their entire day attracting users with their products and services.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Antwak Blog

MARCH 26, 2021

Modern companies need to deliver courses/training that is customized and bite-sized. Adaptive Learning: Customized learning for you. It is an instructional model where tools, events, specific tasks, and activities are adapted to the specific requirements of each user. User Generated Content: Everyone is a teacher.

Embedded Analytics 52

Embedded Analytics Data Visualization Artificial Inteligence Analytic Tools 52

Mind the Product

APRIL 1, 2020

I have no idea how to entertain your kids while their school is closed. Just like a successful startup, we knew our customers, we knew there was an untapped need and that our ProductTank was going to make a difference to a lot of people. Over the years, I’ve received some really great feedback that people love coming to our meetups.

Product Research 121

Product Research Events User Testing Customer Experience 121

The Product Coalition

OCTOBER 25, 2018

Launch campaign: how can I launch my app and catch user attention? With 5.135 unique mobile users worldwide , you cannot appeal to everyone in your advertising. If you tailor your marketing campaign to a specific group of users, then you will more likely curate a loyal fanbase. Target audience: who is your app intended for?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Userpilot

FEBRUARY 14, 2021

In-app marketing can include notifications and tooltips to guide users to build habits or use a feature – thus improve user activation, engagement and feature adoption. Speaking of adoption: Lifecycle marketing is a great strategy for catering to customers focusing on the unique aspects of each stage of the life cycle.

Feedback Software 83

Feedback Software Research Software Customer Experience User Testing 83

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Userpilot

NOVEMBER 11, 2020

So, if you occasionally get the User Journey mixed up with the User Experience … Or if you confuse Flywheels and Flows from time to time… Or even if you can’t tell your JTBDs from your TTFV and your AARRR … Then welcome to the Userpilot Product Adoption Dictionary! New User Onboarding Terminology. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

JANUARY 23, 2020

The Email Game: The Key to Happy Customers // Rahul Vohra, Superhuman. In this talk at USA 2019, Rahul talks us through the different aspects to think about when designing business software and how to make an everyday task exciting and surprising for the user. My name is Rahul. What surprises do you have in store for your users.

User Testing 97

User Testing Customer Experience Feedback Software Research Software 97

DISQO

SEPTEMBER 18, 2018

Using Alpha, they generate on-demand consumer insights and build for the actual wants and needs of the market. Panelists included Josh Snow, VP of Product at NBC Entertainment, Shazan Ashroff, Director of Product Management at Tinder, Jason Davis, CEO of Simon Data, and Stephanie Levin, Senior Director of Product Management at Beachbody.

Artificial Inteligence 40

Artificial Inteligence User Testing Product Research Feedback Software 40

DISQO

SEPTEMBER 18, 2018

Using Alpha, they generate on-demand consumer insights and build for the actual wants and needs of the market. Panelists included Josh Snow, VP of Product at NBC Entertainment, Shazan Ashroff, Director of Product Management at Tinder, Jason Davis, CEO of Simon Data, and Stephanie Levin, Senior Director of Product Management at Beachbody.

Artificial Inteligence 40

Artificial Inteligence User Testing Product Research Feedback Software 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. Go ahead, I’ll wait.

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

OCTOBER 27, 2014

Type the name of almost any successful consumer web company into your search bar and add the word “addict” after it. Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. Go ahead, I’ll wait.

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

PMLesson's Ace the PM Interview

FEBRUARY 25, 2019

What did I as a user take away from the homepage experience? How do you balance constructive feedback on how a company can do better versus seeming like you are overly critical? A bad answer is naming any of the top 10 apps on your phone that is popular among everyone - Facebook, Instagram, Yelp, etc. Why this company?

Feedback Software 72

Feedback Software User Testing Product Management Product Manager 72

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Research Software 243

Research Software Technology Telecommunications User Testing 243