Mind the Product

APRIL 6, 2021

For most of us, the way that we conduct user research has been different during a year of lockdowns. Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she’s been working with these techniques for ages. She joined us on the podcast to talk [.] Know the perfect guest?

Product Research 116

Product Research User Testing Research Software Customer Experience 116

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Remote Working.

Product Research 166

Product Research Customer Experience Feedback Software Research Software 166

freshtrax

MAY 2, 2023

The way that we consume digital content is ever evolving, with new technologies and new uses for existing technologies popping up seemingly every day! VR is often associated with creating immersive experiences, primarily for entertainment. Think of games that use VR headsets like Beat Saber and No Man’s Sky.

Feedback Software 52

Feedback Software User Testing Technical Review Customer Experience 52

Mind the Product

DECEMBER 8, 2020

Melissa joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. Review us on your podcast app so that we can use your feedback to be better.

Customer Experience 113

Customer Experience Product Research User Testing Feedback Software 113

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. “The Inevitable” by Kevin Kelly.

Books 150

Books Technical Review Marketing User Testing 150

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

Generative AI 117

Generative AI Feedback Software Research Software User Testing 117

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See  Success is measured in total number of customers (versus a few huge contracts) and sales velocity (how fast we can close the next 50 or 500 deals).

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mind the Product

MARCH 31, 2020

How to make good user stories. Throughout the event, they’re making sure you can visit them digitally, and access their resources and insights, from wherever you are in the world. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. How to make good user stories.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 61

Analytic Tools Data Visualization Feedback Software User Testing 61

Mind the Product

JULY 14, 2020

Tech was built on the idea that we get our products to scale, so we work really hard to get people to click to register, start a new trial, become a new customer – that’s what we live and die by in tech. Review us on your podcast app so that we can use your feedback to be better. Brand reputation.

Feedback Software 102

Feedback Software Customer Experience Product Research Technical Review 102

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. However, many firms fail at successful implementation due to common pitfalls. Imitation is difficult due to new capabilities and branding.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. That is a reason for having, for example, the Sprint Review with stakeholders and customers.) ????

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

The Product Coalition

JULY 20, 2022

The factories are leaving due to lack of educated workforce. I recommend this game as an exercise to all PMs that have already received a feedback about being control freaks. User interview: Spyfall (tabletop) No, it’s not a game about collecting qualitative feedback. You strap some balloons to a catapult that spits fire.

Feedback Software 126

Feedback Software Product Research Product Management Product Manager 126

Amplitude

JUNE 11, 2018

We’ll now dive into the core games of customer engagement strategy and lay out how product managers should frame the value of their product, the goals of their user experience design, and their growth strategy around the specific game their team is playing. Defining your Customer Engagement Strategy: Which game are you playing?

Customer Experience 86

Customer Experience User Testing Customer Feedback Strategy 86

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76

UX Studio: Product Management

JULY 14, 2021

As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . Its client portfolio is diverse and impressive.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Userpilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. Dofollow.io’s Online Community That Helps Them Test Out Their Product Ideas. entertain or inspire them. You can tackle your marketing plan in three steps: Step 1.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Mind the Product

AUGUST 28, 2017

The business has three types of user, – those that build fundraising pages, those that donate to the pages, and the charities or nonprofits that the money goes to. A lot of product management content focuses on the final feature and assumes that everything went fine in testing. Jamie has worked at JustGiving for seven years.

Analytic Tools 143

Analytic Tools Research Software User Testing Customer Experience 143

Userpilot

MAY 13, 2021

Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. A product either needs to entertain, inspire, or inform customers. Product intelligence gives companies the insights they need to consistently innovate their product. Conclusion. Source: CNBC.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. No other company was even willing to invest in the technology to support widespread instant streaming of licensed content. Customers are unhappy. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

TIBCO - Thought Leadership

OCTOBER 28, 2020

This blog was written by TIBCO Director of Digital Strategy Alessandro Chimera and originally published on the Italian tech website, Solo Tablet. Another heavily impacted sector is the manufacturing industry, as orders are falling sharply or being canceled due to customers focusing their primary needs on other sectors.

Data Visualization 69

Data Visualization Telecommunications Transportation Analytic Tools 69

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Mind the Product

NOVEMBER 9, 2016

While gaming and entertainment are the first obvious applications of VR, the more interesting applications – and the ones we focus on here – are in B2B and B2C products and services. VR is an ideal technology for training and simulations. They deliver value to a user who is willing to pay either money or attention.

Weak Development Team 93

Weak Development Team Development Feedback Software User Testing 93

The Product Coalition

MAY 21, 2020

Which mean your customers know what bad design looks like. While no company has ever gone out of their way to build ugly products, when consumer tech really started taking off in the late-eighties/mid-nineties, what mattered most was that the technology worked. Product design really is the unsung hero of the product world.

User Testing 78

User Testing Research Software Data Visualization Feedback Software 78

UX Studio

JULY 13, 2017

For most of us, a bad user experience means only a bit of frustration or a waste of time. As we allow technology to infiltrate every field of our lives, bad UX design could become even more dangerous in the future. What is a “bad user experience” for you? We let technology closer to our lives in every field.

Research Software 81

Research Software Feedback Software UX User Testing 81

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Antwak Blog

FEBRUARY 15, 2021

The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. Their valuable on-the-job insights can change the course of action for you, your job role, and your business. It’s a no-brainer to subscribe to it.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Antwak Blog

FEBRUARY 15, 2021

The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. Their valuable on-the-job insights can change the course of action for you, your job role, and your business. It’s a no-brainer to subscribe to it.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. Technology changes, but people stay the same. My investing thesis.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

PMLesson's Ace the PM Interview

SEPTEMBER 12, 2019

In this post, we'll review a case study submission from one of our Exponent members. Question : Design a product that solves user pain points around owning a pet. Users To think of different user types that we should consider, I could think of 1) Urban/Suburban dog owners, 2) Kennel, and 3) Vets. Please proceed.

Feedback Software 40

Feedback Software Entertainment User Testing Data Visualization 40