Product Talk

OCTOBER 25, 2023

Stepping into your first product leadership role is a major change. We often hear about this transition from members of the Continuous Discovery Habits community who are new to leadership roles and either write in with questions or step in to share their experiences. The list got pretty long quickly—like 20 issues,” says Trevor.

Leadership 254

Leadership Product Research Reporting Tools Feedback Software 254

The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. Hence this process is efficient, objective, and a lot faster than traditional survey methods.

Data Visualization 153

Data Visualization Customer Feedback User Testing Analytic Tools 153

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. It is therefore important that you exercise leadership and address the people issues you are encountering even if this can be challenging and require courage at times.

Construction 181

Construction Customer Feedback Framework User Testing 181

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. So If you’ve ever asked yourself – how does my feedback add up to the features and updates that we build? Customer feedback is a big deal here at Intercom.

User Testing 212

User Testing Customer Feedback Feedback Software Research Software 212

The Product Coalition

FEBRUARY 3, 2022

High-growth companies have an obsession with customer obsession. have proven that being customer-obsessed can both deliver great shareholder value and create a sustainable market advantage over time. Saying that customer obsession is required for growth is one thing. Do you have the right incentives for that leadership?

Leadership 128

Leadership Customer Feedback Customer Experience User Testing 128

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Mixpanel

MAY 21, 2024

Marketing data stays with the marketing team, product data is confined to product teams, and leadership is focused on revenue and growth metrics. When this happens, no one gets the complete picture, and everyone misses out on valuable insights. It can show you if revenue went up or down, or how much your user base has increased.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools User Testing 52

Userpilot

JULY 23, 2023

With a jobs-to-be-done template, you can easily transform your customer interviews into actionable insights and develop an engaging product with high chances of success. We’ve brought 7 jobs-to-be-done templates that can perfectly lay out your customer JTBDs in an actionable way. Here are four methods.

Framework 90

Framework User Testing Feedback Software Data Visualization 90

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Gainsight

FEBRUARY 15, 2024

We’re starting 2024 with a new webinar series jam-packed with best practices and strategic insights proven to help customer education teams get their programs off the ground. ” While he wasn’t talking about customer education or starting an academy, he certainly could have been. .”

Education 52

Education Customer Experience Leadership Customer Feedback 52

Mind the Product

APRIL 2, 2019

Equally important, it requires confidence that the vision is aligned with the needs of the customers the company exists to serve. Organizations must develop a deep understanding of their customers to gain this level of confidence. Organizations must develop a deep understanding of their customers to gain this level of confidence.

Data Visualization 167

Data Visualization Customer Feedback User Testing Reporting Tools 167

Roman Pichler

MARCH 11, 2020

The following tips will help you with this: Empathise with the individuals and make an effort to understand their perspectives, needs, and interest, for example, by practicing active listening. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Roman Pichler

MARCH 11, 2020

The following tips will help you with this: Empathise with the individuals and make an effort to understand their perspectives, needs, and interest, for example, by practicing active listening. The stakeholders come from different business units, for example, marketing, sales, support, and service for a commercial product.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Modus Create

JUNE 23, 2021

There are two ways to talk about transformational leadership. . We can dive deep into the academic theory created by Bruce Avolio and Bernard Bass in 1991 and understand how it fits into the broader Full Range Leadership Model. . But first, let’s define transformational leadership. . What is Transformational Leadership?

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Leadership Technical Review Data Visualization Vision 95

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” It keeps us focused and ensures that we create value for the business while meeting customer needs. said other.

Product Research 190

Product Research Data Visualization Customer Feedback Weak Development Team 190

The Product Coalition

FEBRUARY 4, 2023

After all, I knew how to work on my personal skills to the best extent: I have quite a good hand, and I’m a great defensive player, for example. But product management at the lower levels is still an individual sport, while product leadership at the highest levels is a team sport. Are you ready to make the shift?

Leadership 142

Leadership User Testing Product Strategy Strategy 142

The Product Coalition

SEPTEMBER 10, 2023

Leadership without authority is product management 101. I am saying it confidently based on countless times that I have seen the important insights that these discussions have surfaced, and the new level of understanding and focus of the business goals that companies were able to achieve as a result. But that’s not the real reason.

Leadership 103

Leadership Strategy User Testing Product Strategy 103

Userpilot

MAY 30, 2024

Keep reading to discover his invaluable insights about aligning PMs and PMMs for product success. TL;DR Aatir Abdul Rauf, VP of Marketing at vFairs, shares valuable insights on aligning product managers and product marketing managers. Book a demo to learn about its engagement, feedback, analytics, and self-service features.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

Reporting Tools 341

Reporting Tools User Testing Customer Experience Product Research 341

The Product Coalition

FEBRUARY 19, 2022

This is the same difference that exists between companies who merely claim to be “customer-focused” or “customer-obsessed,” and those that truly are. Companies that are committed to their customers invest in the skills and tools to make customer happiness happen. If you didn’t catch part 1, it was on leadership?—?

User Testing 129

User Testing Data Visualization Product Research Customer Experience 129

Mind the Product

OCTOBER 30, 2018

The Product Leadership Forum is a chance for senior product professionals to discuss the challenges they face in a safe environment. Here’s some insight into what was discussed at this year’s London forum. By gaining insight from your experiences, you can develop principles on which to base your leadership style.

Leadership 99

Leadership Customer Feedback Weak Development Team Reporting Tools 99

Product Talk

JANUARY 24, 2024

The foundation of continuous discovery is weekly touchpoints with customers. It sounds simple, but what happens if your product is so new that you don’t have any customers yet? What do you do about discovery if your product is so new that you don’t have any customers yet?

Research Software 206

Research Software Feedback Software User Testing Customer Experience 206

Mixpanel

FEBRUARY 16, 2024

This sounds pretty obvious, but understanding your product’s users is often easier said than done, especially when you’re building for multiple different personas. I’ve found a big piece of getting this right is keeping those of us on the development side as close to our customers as our support or sales teams.

User Testing 52

User Testing Customer Feedback Customer Experience Data Visualization 52

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Some examples of these principles include: Optimise for small payloads.

Customer Feedback 84

Customer Feedback Leadership Reporting Tools Weak Development Team 84

Product Innovation Educators

DECEMBER 4, 2023

How product managers can navigate leadership challenges Today we are talking about four leadership motions that enable increased organizational effectiveness and productivity and alleviate organizational friction, waste, and indecision. Sharing the four leadership motions with us is Janice Fraser. Measure outcomes.

Leadership 101

Leadership Startups Government User Testing 101

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. So how to create and present roadmaps effectively?

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product Coalition

DECEMBER 11, 2023

In part two of this summary, I am moving to talk about strategy and leadership insights. As these are topics close to my heart, I had a lot to say — so here are my thoughts backed by SVPG’s insights on these topics. Some of the insights in this part of the summary have come from the stories and thoughts shared by the partners.

Workshop 78

Workshop Customer Feedback Leadership User Testing 78

Roman Pichler

APRIL 4, 2023

For example, ensure that the individual’s role and responsibilities are clear; help the person grow as a product professional, be it by coaching and mentoring them or by encouraging them to attend training courses; offer clear and helpful feedback and hold them accountable for meeting agreed goals. Third, develop the organisation.

Feedback Software 315

Feedback Software Reporting Tools Customer Feedback User Testing 315

Roman Pichler

MAY 8, 2018

Three Types of Leadership. Each role provides a distinct type of leadership. Providing the right product leadership is demanding; it requires a specific skills set and usually your full attention as the person in charge of the product. As the product owner, you lead the product and are responsible for its overall success.

Leadership 170

Leadership Research Software Feedback Software User Testing 170

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. Grow Your Leadership Skills. For some people, that’s straightforward.

User Testing 323

User Testing Product Research Weak Development Team Customer Experience 323

Lenny Rachitsky

APRIL 25, 2024

” After leaving Stanford, she founded a nonprofit called Leaders in Tech, which applies the Touchy Feely principles to help Silicon Valley executives build their leadership and interpersonal skills. .” Instead ask what, when, where, and how to gain insight into their perspective.

Customer Feedback 110

Customer Feedback User Testing Customer Experience Leadership 110

Userpilot

AUGUST 11, 2022

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). Customer success ensures customers get their desired outcome when using your product. Which involves: Managing churn and increasing customer retention.

Feedback Software 93

Feedback Software Research Software Analytic Tools User Testing 93

Product Innovation Educators

NOVEMBER 6, 2023

How product managers can use AI to get more actionable insights from qualitative data Today we are talking about using qualitative data to drive our work in product and consequently improve sales. Before founding Viable, he held senior leadership roles in engineering, technology, and product.

Data Visualization 116

Data Visualization Reporting Tools Analytic Tools Feedback Software 116

Product Management University

DECEMBER 2, 2022

If you’re in product marketing or product management, you’re likely familiar with the concept of user personas and buyer personas. These terms might even be used interchangeably in your organization to describe a product’s customers. However, user personas and buyer personas are distinctly different. It’s the department persona.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

Userpilot

MAY 29, 2024

” Nir’s work focuses on how technology and products can be designed to create positive habits in users. He frequently speaks and writes about the psychology behind user behavior and how businesses can leverage these insights to create engaging and effective products. How did Nir Eyal begin his career?

Books 94

Books Research Software User Testing Customer Experience 94