Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization

The Basics of Product Management

JUNE 22, 2025

What AI Brings to the Table: NLP-powered sentiment analysis : Tools like MonkeyLearn and Lexalytics parse thousands of reviews, tweets, and support tickets to extract user sentiment at scale. User Feedback Analysis: From Chaos to Clarity User feedback is noisy. AI flips the script. and get precise answers.

Artificial Inteligence

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. Organizations of all types, from Fortune 500 brands to government agencies and school districts have all been going through Digital Transformation for decades. In a digital-first landscape how do different teams stay customer-obsessed?

User Testing

Reveal

JULY 29, 2025

Reveal Embedded Analytics For SaaS companies, user growth should accelerate success, not burden your analytics infrastructure. Yet for many SaaS leaders, BI costs surge faster than customer acquisition, and legacy systems struggle to cope with growing data volumes and concurrent user demands. The result? You’re not alone.

Embedded Analytics

Business of Software Conference

JUNE 18, 2025

Insights from April Dunford’s Business of Software AMA In an era where “AI-powered” has become the default label for tech products, positioning your company clearly and effectively is more challenging than ever. What matters is how you use AI and what value that delivers to the customer.

Positioning

Modus Create

NOVEMBER 7, 2024

By conducting comprehensive risk assessments, you can understand your current security posture and provide actionable insights to enhance your defenses. This includes ensuring your data governance policies comply with regulations like GDPR, the EU AI Act, and industry-specific standards such as HIPAA.

Reporting Tools

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. But what is usability?

User Testing

Gainsight

FEBRUARY 27, 2025

For Black History Month, wed like to take the opportunity to shine a spotlight on some of our friends in the Customer Success (CS) space, who are making waves and establishing themselves as powerful leaders and change agents. Over the past 20 years, she has dedicated herself to the world of Customer Success and Customer Experience.

Data Visualization

Arkenea

APRIL 10, 2025

However, successful outsourcing requires clear processes, robust governance, and careful partner selection. Whether you are a startup evaluating your first development project or an enterprise looking to optimize your delivery model, this article provides clear, actionable insights to make informed decisions.

Analytic Tools

Modus Create

NOVEMBER 15, 2024

Do you have the right data infrastructure and governance in place? These challenges manifest in various forms, from poor data quality and reliability to inaccessible data sources, stemming from disparate systems and a lack of governance. It might be model accuracy or something entirely different like user trust.

Research Software

Userpilot

MAY 27, 2025

But for mobile, youd want to invest in a solution that truly gets the job done, aka one that improves user engagement and retention. Whatfix Mobile is a Digital Adoption Platform (DAP) specifically designed to enhance the experience for users of native Android and iOS apps. moment faster. reducing compliance risks and support tickets.

Technical Review

Userpilot

JULY 17, 2025

Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey.

Onboarding KPIs

Userpilot

FEBRUARY 24, 2025

PDO provides data and insights that power machine learning and AI, at the core of all Meta products. Demonstrated ability to analyze complex data sets and derive actionable insights to drive product decisions. Has experience collaborating with Insights, Design, Engineering, Data Science, and other Product Teams.

Analytic Tools

Userpilot

MAY 27, 2025

We covered everything from features to pricing, along with insights from real users. It helps app owners guide new users, promote feature adoption , and deliver employee training, all within the mobile app experience. Segmentation and targeting: WalkMe lets you create separate user groups for better personalization.

Software Review

Reveal

JUNE 24, 2025

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. They want to explore live data, uncover insights, and take action in real time. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets.

Embedded Analytics

Modus Create

MAY 20, 2025

Forum monitoring is essential but tedious Here's how AI can help By Boris Berenberg Posted in AI Transformation , Product Development Published on: May 20, 2025 Last update: May 20, 2025 If you build products for customers, chances are youve explored how AI can help. Why not use AI for all customer interactions?

Analytic Tools

Modus Create

FEBRUARY 12, 2025

Instead, they come from a rigorous review of five years of client work, 2024 sales inquiries, analyst insights, and industry offerings. This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction.

Analytic Tools

Lenny Rachitsky

MAY 18, 2025

You must simultaneously solve for governance, security, and auditability. Neglecting either side leads to failure—either insecure products or crippled user experiences. Mastering this balance is a distinct, crucial skill.

Government

Gainsight

JULY 15, 2025

This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI , designed to drive customer retention and growth at scale. Gainsight Atlas helps scale your Customer Success efforts while delivering actionable insights that directly impact revenue growth.

Data Visualization

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the UK, NatWest’s AI assistant, “Cora,” handled 11.2

Data Visualization

UX Planet

OCTOBER 28, 2024

How about in a product design or user experience team? Most were experts in their fields, with skills in both user experience design and user interface design. Technical skill often trumps interpersonal interaction in a team governed by math. What’s more important? Teams that were similar, but not the same!

User Testing

UX Planet

MARCH 15, 2025

But not everyone vibes with user research. Note: Im mainly counting stakeholders as senior business/organisation figures and subject matter experts (SME), not end-users or other externalgroups. Theyre not user-centred Ok, lets do the obvious one first: stakeholders often think from their own perspective. Its complicated.

User Testing

Modus Create

DECEMBER 10, 2024

Below, eight leading industry leaders share their insights. Larry advises companies not to deploy GenAI directly to customers without human oversight the potential consequences are too high, particularly for highly regulated industries like financial services, life sciences, and healthcare. We expect this trend to hold in 2025.

Reporting Tools

UX Planet

JUNE 13, 2025

I could write one more story about stepping beyond product design into roles like product management, service design (or CX), or even bigger leaps into academia, research, design for government, or, who knows, politics. (If This story, however, focuses more on how to transition on a personal level.

User Testing

Reveal

JUNE 27, 2025

Your roadmap is packed with features designed to meet rising customer expectations. It slows down decision-making, breaks user flow, and limits how much value customers get from your product. Users are forced to leave your software to access insights, adding friction when insights should be immediate.

Embedded Analytics

eG Innovations

MARCH 31, 2025

Cybersecurity Risk Management and Governance NIS2 mandates that organizations implement robust cybersecurity risk management measures to protect their networks and systems. Continuous monitoring and governance are also key in both frameworks, reinforcing accountability and proactive cybersecurity measures.

Reporting Tools

eG Innovations

APRIL 29, 2025

Windows 365 offers a simplified, fixed-cost model ideal for straightforward deployments, whereas AVD provides more customization and flexibility for complex environments. Windows 365 is a cloud-based service that provides users with a virtual machine, a Cloud PC, that runs Windows 10 or 11.

Data Visualization

eG Innovations

JULY 9, 2025

AWS Costs Can Spiral – Tags Offer Granular Insight A well-structured tagging strategy allows businesses to have deeper cost visibility, allocate expenses accurately, and enhance accounting governance. AWS generated tags do not count against the user-defined tag limits. What are AWS Tags?

Data Visualization

Arkenea

JULY 9, 2025

Vendor Selection and Comparison Framework While many healthcare organizations ultimately choose Epic, the vendor selection process provides valuable insights that inform implementation planning and validate investment decisions.

Reporting Tools

PMLesson's Ace the PM Interview

FEBRUARY 24, 2025

Meta Handling Large-Scale User Data and Ensuring Privacy Importance of data privacy (e.g., Apple Data Integration and Privacy for User-Centric Applications Ensuring data privacy, integration across diverse systems, and secure user data management. Use the call to gather insights to inform your approach in future rounds.

Data Visualization

Arkenea

MAY 8, 2025

Government investment in digital infrastructure has improved connectivity and technological capabilities across major tech hubs. We focus exclusively on custom product development, assembling highly skilled teams to match our clients exact needs.

Research Software

Modus Create

APRIL 25, 2025

Developers are still drowning in context switching, outdated documentation, and slow feedback loops. Observability tools like Compass Health Scorecards provide real-time feedback loops, ensuring teams can proactively address issues before they become roadblocks. Because tools alone dont fix developer experience (DevEx).

Feedback Software

Arkenea

JUNE 20, 2025

Our extensive experience in healthcare software development has taught us that each healthcare organization faces unique challenges, workflows, and requirements that demand customized approaches to technology implementation.

Data Visualization

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. Too many companies jump into a CSP before theyre ready, struggling under complex workflows when they just need to get a handle on customer risk. Building an AI-powered customer intelligence platform isnt something you hack together overnight.

Data Visualization

Arkenea

AUGUST 7, 2025

By using standard web technologies, healthcare organizations can leverage existing IT infrastructure and reduce the need for custom integration solutions. Ensure your infrastructure supports modern web technologies and can handle the expected data volumes and user loads.

Research Software

Lenny Rachitsky

JULY 3, 2025

The best opportunities are in boring industries everyone ignores—like form-filling software that makes $30M/year helping people access government grants. Sexy businesses (cafes, restaurants, news) attract infinite competition and razor-thin margins.

User Testing

Arkenea

AUGUST 12, 2025

Mobile-First Design Implementation Considerations Security and Compliance Industry-Specific Customization Conclusion Introduction to Patient Portal Software Patient portal software has become the cornerstone of modern healthcare delivery, transforming how patients interact with their healthcare providers and access essential medical services.

Reporting Tools