The Product Coalition

FEBRUARY 3, 2022

A key ingredient to build a better product is customer feedback. There are various ways to collect customer feedback that include customer surveys through sales executives, feedback forms, focused interviews, etc. Hence this process is efficient, objective, and a lot faster than traditional survey methods.

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Data Visualization Customer Feedback User Testing Analytic Tools 183

Alchemer Mobile

NOVEMBER 6, 2024

The following content is from our new e-guide, Customer Feedback in the Digital Era. Organizations of all types, from Fortune 500 brands to government agencies and school districts have all been going through Digital Transformation for decades. In a digital-first landscape how do different teams stay customer-obsessed?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Product Innovation Educators

SEPTEMBER 30, 2024

The discussion covers DFW’s approach to airport innovation, including their dedicated innovation team, strategic focus areas, and unique challenges as a government organization. Their first application in 2023 provided valuable feedback, particularly regarding the need to improve their innovation metrics.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Melissa Perri

JULY 23, 2024

This holistic approach not only streamlines operations but also enhances the team's ability to deliver value to customers and stakeholders. Customer Feedback Issues : Delays or ineffectiveness in addressing customer feedback and needs suggest that the organizational structure is not customer-centric or responsive enough.

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Weak Development Team Product Research Research Software Feedback Software 250

Product Innovation Educators

AUGUST 19, 2024

We’ll provide insights and practical tips for product managers and leaders who want to improve their launch strategies. The LAUNCH framework, developed by James Whitman, helps organizations bring new products to market more effectively. In this article, we’ll explore the LAUNCH framework in detail.

Feedback Software 319

Feedback Software B2B Onboarding KPIs Customer Feedback 319

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

FEBRUARY 25, 2021

Most businesses design customer experiences from the inside out, based on what is best for the company, when they should be doing the exact opposite. Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. How to put the “customer” in “customer experience”.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

JUNE 13, 2022

Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Check out what you can achieve with these latest additions in detail below.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

OCTOBER 29, 2019

At some inflection point of growth, it becomes impossible to intuitively know your customers, let alone decide which ones to focus on. We could no longer assume all our customers had uniform needs and could be reached the same way. What is customer segmentation? This final assumption in particular was no longer true or useful.

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User Testing Data Visualization Customer Experience Customer Feedback 184

Mind the Product

MARCH 20, 2020

She describes the role as being at the intersection of the user and the business, but in a place where the stakes are much higher. Start today, by analysing all the information available – customer and user research, market research, and user data. Customer and market insights. Process and practices.

User Testing 253

User Testing Product Research Customer Feedback Customer Experience 253

Mind the Product

OCTOBER 23, 2019

In Part 3 of our Product Leadership Forum recap, you can see an overview of the remaining insights from this year’s #mtpcon London Product Leadership Forum (if you missed them, you can take a look back at Part 1 and Part 2). Julia Harrison – Head of Product at Government Digital Service. Autonomy, Mastery and Purpose.

Customer Feedback 127

Customer Feedback Leadership Reporting Tools Weak Development Team 127

The Product Coalition

JANUARY 6, 2022

(Source: Freepik ) The most important role of a product manager is to truly understand the customers and their problems. Gaining a clear understanding of your customers’ needs, desires, preferences, and dislikes entails gathering detailed information. Understanding your customers is a goal. Getting feedback from visitors.

Data Visualization 179

Data Visualization Analytic Tools User Testing Feedback Software 179

Roman Pichler

OCTOBER 5, 2021

Looking at the backlog, I noticed that it contained only detailed user stories—no epics or other coarse-grained items. Then let the backlog evolve based on the feedback received from users, customers, and stakeholders. You might, for example, brainstorm user stories and decide to add all of them.

Weak Development Team 324

Weak Development Team Customer Experience User Testing Feedback Software 324

Product Innovation Educators

MAY 8, 2023

It was a good ceremony :) We are going to learn what has made Hershey an outstanding innovator, gaining insights that might help you and your organization. You get a lot of feedback from PDMA. We shared how we set up a process and tools to manage and govern projects so we’re hitting our goals. They do a site visit.

User Testing 287

User Testing Data Visualization Customer Experience Feedback Software 287

Intercom, Inc.

APRIL 28, 2021

Our cost program is no different – we lay out our intentions and expectations by setting clear principles that allow us to maximize our cost efficiency while growing and serving new customers at scale. For a company to keep growing, it has to keep iterating and delivering value for new and existing customers. Centralize governance.

Data Visualization 211

Data Visualization Reporting Tools Government Customer Experience 211

Mind the Product

JANUARY 2, 2019

Let’s all agree to ask ourselves a question when we create our products and services: are we making life better for our users? In fact, let’s go wild and ask ourselves two questions: Does our work help better meet the needs of users? User-centred Public Services. Does our work mess with needs being met in the broader world?

Data Visualization 174

Data Visualization Government Reporting Tools Customer Feedback 174

Mind the Product

MARCH 29, 2017

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. It has its origins in Martha Lane Fox’s oft quoted ‘Revolution not evolution’ report which also led to the establishment of the Government Digital Service.

Government 70

Government User Testing Data Visualization Product Research 70

Product Talk

NOVEMBER 13, 2019

Service Design in Government. The Product Experience and Insights Summit. ACM Intelligent User Interfaces. User Experience Lisbon. User Research London. March . The UX Conference. London, UK. Seattle, WA. Edinburgh, UK. Salt Lake City, UT. ProductCamp Portland. Portland, OR. London, UK.

Product Research 235

Product Research Naming Agile Research Software 235

Mind the Product

MARCH 5, 2018

As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations. Leisa Reichelt, Head of Research and Insights at Atlassian. Leisa is responsible for building a better understanding of users and customers at Atlassian.

User Testing 27

User Testing Customer Feedback Government Workshop 27

Product Innovation Educators

DECEMBER 4, 2023

She also guides several venture-funded startup companies, federal government entities, and non-profit organizations. My book, Farther, Faster, and Far Less Drama , is the result of a user-centered design challenge and answers a product-centric question, which is “How can regular people be extraordinary leaders on purpose?”

Leadership 277

Leadership Startups User Testing Government 277

Product Innovation Educators

JULY 3, 2023

Established organizations are seeing a lot of external change—new technologies, new behaviors among customers and employees, and digital change. In an established business, you have a business model, customers, ecosystem of partners and distribution channels, employees, and a brand reputation. This is about established businesses.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. Photo by KOBU Agency Usability testing is a user experience (UX) research methodology carried out to uncover problems and opportunities in a design. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Product Innovation Educators

JULY 19, 2021

Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. 1% in government. In the study, we learned that customer engagement and discovery were the areas of product management most impacted by remote work. 1% in government. *

Product Research 278

Product Research Research Software Product Management Product Manager 278

Mind the Product

JUNE 27, 2019

For clarity, goals can be summarised as an aspiration to create real value for customers. Currently, products have a massively unfair advantage over customers. These lakes of data have been filtered for insights and fed into learning algorithmic decision machines. Designers have laser pistols while users have pointy sticks.

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195

Mind the Product

MARCH 31, 2020

How to make good user stories. The Australia and Singapore Government digital services. Throughout the event, they’re making sure you can visit them digitally, and access their resources and insights, from wherever you are in the world. How to make good user stories. Finding, hiring, and retaining the right talent.

Customer Experience 162

Customer Experience Product Research Feedback Software Data Visualization 162

Productside

DECEMBER 4, 2024

Abner dives into governance strategies and the importance of validating user needs to avoid costly mistakes. Insights into balancing innovation with governance and end-user needs. He explains what it takes to create a team that delivers exceptional, effective results. Why Listen to This Episode?

Data Visualization 156

Data Visualization Analytic Tools Government Product Management 156

Mind the Product

APRIL 23, 2019

When you scale, uncertainty arises in the form of change – your market changes, your users’ needs change, and your organization changes. Data : data is feedback from your users, your market, or your product. It can be a lengthy spreadsheet (quantitative) or a one-on-one interview with a user (qualitative).

Data Visualization 186

Data Visualization Research Software Analytic Tools Feedback Software 186

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span.

User Testing 148

User Testing Analytic Tools Research Software Data Visualization 148

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. Are you getting the most out of the insights that you’re collecting? By the end, we hope you’ll come away with tips for building an effective Customer Analytics strategy for your company’s product and marketing teams. .

Data Visualization 145

Data Visualization Analytic Tools Research Software User Testing 145

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. Growing a successful product that continually evolves to meet changing user needs isn’t easy. That’s why, at both companies, we relied on prototype groups and beta launches that integrated new tools and features into users’ everyday lives.

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

Userpilot

JULY 26, 2021

When it comes to boosting your product growth , user analytics tools can make your life a lot easier. These tools offer insights into what your users are doing inside your product and why they are doing it. User analytics is a type of analytics that focuses on user/customer behavior inside a product/on a website.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

NOVEMBER 17, 2023

Companies own the platforms, and users don’t have much say in how things are run. It’s like a digital democracy where users have a say in how things work. Web3 User Adoption: Over 200 million cryptocurrency users are actively engaging with Web3 applications. You decide who sees what. The NFT market hit a staggering $10.7

Analytic Tools 145

Analytic Tools Feedback Software Data Visualization User Testing 145

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Userpilot

JULY 2, 2024

TL;DR A self-service data platform is a user-friendly system that allows non-technical users to extract, transform, and visualize data without extensive IT support. No-code and low-code data collection : Allows non-technical users to gather and manipulate data easily, democratizing data access and improving productivity.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Research Software 105