Product Talk

SEPTEMBER 11, 2019

After sharing how I thought the business could improve based on the market situation, customer feedback , and some new ideas that leveraged our core technologies, she looked at me and said: “What are you doing? Customers don’t just adopt. I was there to present my findings on how one of our business lines was doing.

Research Software 256

Research Software User Testing Data Visualization Feedback Software 256

Mind the Product

JANUARY 16, 2020

I was responsible for something we used to call ‘direct marketing’ which meant producing brochures that would be mailed (via snail mail) to customers. She spent 10 years in publishing as a marketing manager before she moved to a product role. “I as well as do things like digitizing images.”. Challenges You Might Face.

Data Visualization 176

Data Visualization Customer Experience Customer Feedback User Testing 176

Mind the Product

SEPTEMBER 4, 2017

You’ll find platforms across many industries, from transportation to book publishing. Uber was able to reach many prospective customers with these APIs, in effect using its partners as a discovery and customer acquisition channel. What is the value proposition for your customers? Value Proposition. Guiding Tenets.

Analytic Tools 135

Analytic Tools Feedback Software Data Visualization Technical Review 135

Mironov Consulting

APRIL 12, 2020

Implications for customers, markets and company economics that may change what we build. As product managers and leaders, though, we also have to think about how the crisis has changed the needs of our users/customers. What’s suddenly different about our customers’ economics or downstream markets or priorities?

Customer Experience 140

Customer Experience Reporting Tools Technical Review Transportation 140

Centercode

MAY 7, 2020

The only certainty in these unpredictable times is that your customers know what they want — and they’re eager to talk about it. That’s what makes securing customer feedback more crucial than ever. Alex Larsen, Trimble Transportation. Tip #3: Seek Out Active (and Proactive) Users. Jenna Deutsch, Bose.

User Testing 98

User Testing Customer Feedback Product Research Transportation 98

The Product Coalition

JANUARY 12, 2023

. "Digital transformation" is the process of using technology to redefine processes, products, and services to create more value for customers and organizations. From cloud computing to customer experience transformation, we’ll look at what each type of transformation entails and how it can help your business.

Artificial Inteligence 158

Artificial Inteligence Data Visualization Analytic Tools Research Software 158

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Balsamiq

JULY 13, 2018

We recently began doing 1-on-1 video interviews as part of a user research initiative, which we described in a post a few months back called User Research: How to Start Talking to Your Users. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Pragmatic Marketing

NOVEMBER 16, 2019

revolutionized the direct transportation market. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. Jones pointed to customer insights as the most powerful tool for PMMs to influence the product roadmap. Managing the Function.

Product Marketing 70

Product Marketing Reporting Tools Marketing Research Software 70

Pragmatic Marketing

NOVEMBER 16, 2019

revolutionized the direct transportation market. In the AMA, Jones offered insights into how product marketing works at Uber, along with tips and advice for other professionals in the field. Jones pointed to customer insights as the most powerful tool for PMMs to influence the product roadmap. Managing the Function.

Product Marketing 70

Product Marketing Reporting Tools Marketing Research Software 70

Centercode

APRIL 16, 2019

I recently had an opportunity to work with Alex Larsen , the manager of the technical operations beta team at Trimble Transportation, on just that. His leadership team asked him to develop a framework for measuring the success of his beta team efforts. That’s why he reached out to Centercode’s Customer Success team.

Customer Experience 65

Customer Experience User Testing Product Research Customer Feedback 65

Bain Public

NOVEMBER 29, 2020

Furthermore, as the population in urban cities increases, public transportation and a number of other mobility options becomes vital. Uber, Lift, electric scooters, bike-sharing, public transport etc.) Related read: Introducing the Bain Public SOAP™ Product Leadership Framework: A Practical Definition. over owning a car.

Transportation 52

Transportation Feedback Software Customer Experience Leadership 52

Bain Public

JULY 13, 2020

Since meeting at Techstars Montréal AI Accelerator in 2019, we’ve worked with Blaise Transit to provide them with the product leadership consulting, coaching, advice and support they need to bring their entire technical roadmap to the next level. The Product Strategy: How We’ve Helped Blaise Transit. cities since January 2020.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Technical Review 52

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. With his help, in this episode, we delve into the creation of Budapest GO, a game-changer application for public transport in Budapest.

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. This is the industry’s only event focused on Customer Validation. This is the industry’s only event focused on Customer Validation.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

TIBCO - Thought Leadership

OCTOBER 28, 2020

It’s not just the travel market that’s impacted: financial services, telecommunications, industry, transportation, retail, healthcare, government, hospitality, and the energy sector are all facing the same challenges in adapting to the new reality. How to Adapt. On the other hand, retailers and distributors saw a 12.2%

Data Visualization 69

Data Visualization Telecommunications Transportation Analytic Tools 69

PMLesson's Ace the PM Interview

DECEMBER 11, 2018

My role was to go out to customer sites to understand how our technology could solve their needs. I loved that I could speak with customers and then bring back the customer feedback to the team. Who is my customer? What do your "customers" think or care about? That was really when my love of product began.

Feedback Software 65

Feedback Software Product Management Product Manager Transportation 65

PMLesson's Ace the PM Interview

MAY 19, 2020

Some people like to use frameworks (the Circle method is one of the more popular ones) but the key is to just be organized with your thoughts and have a clear goal in mind that will solve the user's problem(s). link] Lyft Lyft APMs complete three rotations in 18-months to make an impact in the transportation world.

User Testing 98

User Testing Product Management Product Manager Analytic Tools 98

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. What outcomes are your customers expecting?

Education 52

Education User Testing Reporting Tools User Friction 52

UX Studio: Product Management

NOVEMBER 24, 2020

It is one of the first companies that has transferred the clients’ business to the cloud, making it available for end-users. . UX studio is a young European product design company with an established thought leadership in the design communities. The company employs more than 500 design and development professionals. UX studio. .

Product Research 116

Product Research Research Software Software Review Technical Review 116

The Product Coalition

JUNE 22, 2019

You appreciate the insight you gain from moving fast and testing your product with real customers. As product leaders, you must have empathy for your customers. Step 1: listen Listen to them just as you would listen to your customers. Much like you are not your customers, and you can still address their needs?—?you

Agile 67

Agile User Testing Customer Experience Customer Feedback 67

Product Talk

MAY 10, 2023

An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? Were you engaging with your customers? Who else at the company was engaging with your customers?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Gainsight

JANUARY 27, 2021

I’m the Customer Account Manager for Gainsight EMEA’s customer base, working from our London office with our small but growing and vibrant team. We know that renewal and customer expansion ownership is different for every organisation. I drive successful renewals and encourage customer growth and expansion.

Customer Experience 52

Customer Experience Data Visualization Customer Feedback Technical Review 52

Bain Public

MAY 29, 2020

This means deciding what features to develop, when to improve them and how to get users involved. A great CEO has the confidence and humility to ask for help, to rely on outside experts and to surround herself or himself with people that excel in other fields, such as product leadership. Startup founder? Did you know 16.2%

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

The Product Coalition

JUNE 7, 2019

He is currently Head of Product and User Behavior Analytics at Jüssi, an Internet marketing agency in São Paulo, Brazil. This means, roughly, “I will fulfill my product vision, but I’m not talking to customers”. I realized that 90% of the time, they had never spoken with customers. They were hooked up to the ideas.

Data Visualization 67

Data Visualization Customer Experience Analytic Tools Product Research 67

TIBCO - Thought Leadership

APRIL 9, 2019

With the dramatic rise in the importance of AI and automation, digital business leaders are faced with a daunting challenge: they need to simultaneously become more insight-driven, more automated, and more agile. Sure, it’s faster and better to use Spotfire, but we happily support whatever tools matter for our customers.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

UX Studio: Product Management

DECEMBER 7, 2022

Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is well-known for its user-centered approach with 25 years of experience behind them.

User Testing 52

User Testing Research Software Product Research UX 52

The Product HQ

JULY 1, 2024

That also includes taking customer insights like demands and feedback into account. On top of that, they have to maintain the website (and app’s) functionality, ensuring a good user experience. You can expect each company to have its custom job titles. What is the highest salary in ecommerce?

Technical Review 52

Technical Review Product Management Product Manager Certifications 52

Bain Public

AUGUST 14, 2021

The strategy was to enter at the high end of the market, where customers are prepared to pay a premium, and then drive down market as fast as possible to higher unit volume and lower prices with each successive model, all while upselling solar electricity, batteries, charging stations and insurance, amongst other things. Finding the Solution.

Analytic Tools 52

Analytic Tools Feedback Software Startups Data Visualization 52

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

While it initially opened its doors with Bitcoin trading, it now allows users to trade hundreds of different cryptocurrencies. The company is famous for providing its customers with access to stocks and ETFs (exchange-traded funds) without commissions. Radical Customer Focus: Robinhood is a customer-first company.

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

PMLesson's Ace the PM Interview

MAY 19, 2020

Some people like to use frameworks (the Circle method is one of the more popular ones) but the key is to just be organized with your thoughts and have a clear goal in mind that will solve the user's problem(s). link] Lyft Lyft APMs complete three rotations in 18-months to make an impact in the transportation world.

User Testing 52

User Testing Product Management Product Manager Analytic Tools 52

TIBCO - Thought Leadership

NOVEMBER 27, 2017

From this insight, preferences can be better anticipated and catered for with interest and innovation, a trend facilitated further by the greater industry-wide collaboration and improved sharing of this intelligence. Of course, such providers aren’t mind readers.

Data Visualization 49

Data Visualization Analytic Tools Airlines Travel 49

Product Talk

MAY 7, 2025

Our discovery champion, Gary Clift , saw that the new version of his companys API was falling short of customer expectations. The company had built several generations of APIs, but had not had success decommissioning older technology and moving customers to the new version. By the way, were continuing to source more stories like Garys.

Reporting Tools 187

Reporting Tools Research Software Feedback Software User Testing 187

The Product Guy

JANUARY 28, 2025

marketers might ask, What problems are our customers trying to solve? For example, a marketing team could analyze customer feedback to identify pain points and design campaigns that directly address those needs. Sales: A Collaborative Approach to Solutions: Sales teams thrive when they deeply understand their customers needs.

Feedback Software 150

Feedback Software Product Research User Testing Customer Experience 150

AB Tasty

MAY 23, 2025

Thomas Hein , Head of Digital Inclusion at Arc Inclusion and Head of Customer Research at REO Digital. With a background in decision-making psychology and over a decade of experience, Thomas helps organisations embed accessibility and user insight into their design systems, development workflows, and leadership practices.

Research Software 52

Research Software Technical Review Embedded Analytics User Testing 52