Alchemer Mobile

MAY 19, 2021

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Educate customers on new features.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

MAY 28, 2025

Check out our suite of exciting features to find out: Carousels: Product teams can build multi-step onboarding and feature education flows with up to 10 slides. You can target specific segments, configure when the survey appears, and analyze results from the dashboard. You can trigger flows based on behavior or lifecycle stage.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. A message center provides a two-way conversation channel to do just that. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

OCTOBER 10, 2024

It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. But it could do better by guiding users directly into their personalized workspace after setup instead of using a general dashboard. ‹ › Airtable onboarding.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

SEPTEMBER 21, 2022

10 Best knowledge base software to educate your customers in 2022. Analytics Dashboard: A powerful analytics dashboard shows you how users interacted with your resource center, as well as the click rate, unique opens, and total clicks of your modules. Let’s dive in. Userpilot – Best SaaS Knowledge Base Software. stars on G2.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

MARCH 30, 2025

Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Dashboards. You can track key metrics on mobile engagement with custom dashboards. Custom dashboards and reports.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. Mobile – Userpilot Onboard and Educate Users on Native Mobile Apps. Userpilot lets you build in-app messages and mobile push notifications using different UI patterns that are optimized for mobile.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software User Testing 65

Userpilot

MAY 17, 2025

If a user visits the target dashboard for the first time, guide them toward the one action that delivers immediate value. Use slideouts to educate users about your product with Userpilot. Keep each message concise and action-oriented to avoid information overload. Create in-app messages with Userpilot.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools User Testing Customer Experience 65

UX Planet

JUNE 1, 2025

Case Study:MINDBODY MINDBODY, a leading platform for health and wellness businesses, used funnel analysis on its Activity Dashboard to better understand user engagement patterns. UserInterviews suggests these conversations often reveal more authentic and effective marketing messages than those developed internally User Interviews, 2023.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

JULY 31, 2023

It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. SmartTips and ShoutOuts are on-screen WalkMe’s UI patterns for in-app messaging. The relevant features include: Management dashboards. Let’s dive in, shall we? WalkMe visual designer.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. In other words, you resolve issues faster.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

AUGUST 17, 2024

Trigger personalized in-app messages. Product usage dashboard in Userpilot. For example, after launching a new analytics dashboard in your app, you can use click tracking tools to monitor how often users access the dashboard’s various components. Monitor a conversion path. Identify drop-off points during onboarding.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

UX Planet

FEBRUARY 6, 2025

They want an immersive digital experience that delights, supports, educates andrewards. Beyond pure functionality, these platforms blend education, entertainment and lifestyle perks into their offerings, aiming to create a sense of excitement and loyalty that goes well beyond the usual banking relationship.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MAY 20, 2024

Leverage targeted in-app messaging to announce new features, drive upgrades, and overcome user friction. Offer educational resources like guides and webinars to help users maximize product value. Create a customer retention analytics dashboard to measure success across key metrics. Want to see a good example of how to do it?

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

AUGUST 6, 2024

15 creative customer engagement ideas: Personalize the customer experience by tailoring onboarding flows, dashboards, and messaging to specific user personas. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Its purpose? To turn them into loyal customers.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Intercom, Inc.

SEPTEMBER 7, 2022

Now, you can educate your customers and drive adoption of specific parts of your app more effectively with Tooltips. Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Userpilot

FEBRUARY 6, 2020

It educates your users, and helps them start seeing value from your product right away. When you first log in to Platformly, you’re greeted with an empty dashboard. This empty state is designed to drive you towards creating your first dashboard. Here you can see a button that says “Dashboard Walkthrough”.

Dashboard 110

Dashboard Education UX Messaging 110

Userpilot

JULY 16, 2024

UserGuiding differentiates itself through affordable pricing UserGuiding is a user onboarding tool that empowers SaaS companies to engage users through interactive guides, checklists, and other in-app messages. Initially, Dock used overly broad messaging to target the larger B2B market. Ahref’s video academy.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JUNE 12, 2023

Use a range of different in-app messages to educate users about new features. Leverage contextual feature announcements to drive feature adoption When announcing new features , try to time the messages so that users are exposed to them when they’re most likely to engage with them. Kano model. UI patterns in Userpilot.

Onboarding KPIs 19

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 19

Userpilot

OCTOBER 30, 2023

Looking for a good in-app messaging tool and wondering which one of Appcues, Chameleon, and UserGuiding is the best option for your SaaS company? There are plenty of tools for in-app messaging on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Messaging 52

Userpilot

JULY 23, 2024

Marketing : Create a marketing strategy that also outlines positioning and messaging. Userpilot is an all-in-one growth platform that can assist you through the product development lifecycle with features like user feedback surveys, funnel analytics, analytics dashboards, and onboarding UI patterns. Userpilot’s analytics dashboard.

Analytic Tools 109

Analytic Tools Feedback Software Research Software Data Visualization 109

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 2, 2025

Key capabilities include segmentation, which allows you to group users based on behavior, demographics, or custom properties; custom analytics dashboards, which visualize the metrics that matter most to your team; and screen-level analytics, which show exactly how users interact with each part of your app.

Data Visualization 65

Data Visualization Analytic Tools Embedded Analytics Feedback Software 65

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

MAY 17, 2025

Localize onboarding and feature education Localized onboarding helps users understand your product and derive immediate value from their first interactions with your app. Use a platform like Userpilot to simplify your customer education flow. This makes it easier to trigger behavior-based onboarding or promotions.

Analytic Tools 65

Analytic Tools Feedback Software Research Software Data Visualization 65

Userpilot

JANUARY 20, 2022

There’s a standalone simple tooltip, which is sufficient on its own to educate a user about how to use a particular UI pattern. On the Userpilot blog, we often emphasize how versatile the tooltip is as a means of customer education. Customer education doesn’t end after primary onboarding and activation are complete.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization User Friction 98

Userpilot

SEPTEMBER 30, 2024

Solution : They used Userpilot's in-app surveys for feedback collection and beta tester recruitment, implemented in-app messaging for feature announcements , and leveraged product analytics to monitor performance and guide redesign decisions. To create in-app messages in Userpilot , pick a UI pattern template and adapt it accordingly.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Gainsight

JUNE 28, 2024

Thousands of customer education, customer success, community, and product pros shuffled through the doors of St. Now, I want to share my biggest takeaways from every session and what I think they mean for the future of digital customer education. Her mission? What new opportunities will AI create for retaining customers?

Feedback Software 52

Feedback Software Analytic Tools Education Reporting Tools 52

Userpilot

JUNE 5, 2025

You get a variety of UI patterns, strong targeting and segmentation, in-app messaging , built-in analytics, and support for contextual onboarding flows across platforms. Rich targeting & triggers: Show the right message at the right time with precise audience targeting , event-based triggers, frequency capping, and multi-condition logic.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 30, 2024

Mixpanel offers advanced user analytics , customizable reports, and an intuitive analytics dashboard. Slack helps to streamline internal communication with channels, direct messaging, and integration capabilities. Zendesk and Intercom offer customer support via in-app messaging , chatbots, and customer surveys.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Reporting Tools 104

Userpilot

MARCH 30, 2025

Think: personalization, in-app messaging, gamification, personalized push notifications, etc. Userpilot ‘s mobile app performance dashboard. This hyper-specific targeting ensures you deliver the right message to the right user using the right language. We’ll explore all of these techniques in detail shortly.

Analytic Tools 65

Analytic Tools Feedback Software Download Onboarding KPIs 65

Userpilot

AUGUST 1, 2024

User onboarding and product adoption software User onboarding and product adoption tools are software solutions that enable product teams to create contextual in-app experiences that guide and educate users, helping them successfully use the product and derive value from it. Userpilot’s analytics dashboard. Source: Salesforce.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105