Userpilot

NOVEMBER 7, 2024

With so much to accomplish manually, a lot slips through the cracks, leaving an unfulfilled gap in the arena of customer success management needs. That’s where CSM tools come in, to proactively manage all of the above and more. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Populate your dashboard with up to 30 reports.

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 18, 2024

This article will help reduce such churn by refining your product management and UX analysis approach. UX analysis benefits product managers by providing data-driven insights to guide product development decisions and prioritize features. Basically, anything that ruins the user experience. How to start your UX analysis.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Alchemer Mobile

FEBRUARY 2, 2021

Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. App promo videos take your marketing to the next level by bringing your messaging to life. Need a hand getting started?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

NOVEMBER 14, 2024

Here’s how you can prepare your customer success managers for the role: Equip them with in-depth product knowledge—the features and add-ons—and how they enhance the product experience and perceived product value. Well, you can easily track the metrics from one of Userpilot’s analytics dashboards.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

APRIL 8, 2025

Mobile slideouts are small, non-intrusive messages that slide into view on your app screen. For example, a slideout can be used to introduce the main dashboard with a brief walkthrough of essential tools they can access. So use concise messaging in your slideouts, along with a clear call to action (CTA).

Messaging 65

Messaging Analytic Tools Data Visualization User Testing 65

Product Talk

JANUARY 24, 2024

LinkedIn: A Low Barrier to Entry, But Requires Time and Energy to Succeed Ben Echols is the CEO and Co-Founder of Nemo , a tool for product and engineering managers to create always-updated visual diagrams, tables, and other views of the multiple domains they have to think about.

Research Software 305

Research Software Feedback Software User Testing Customer Experience 305

Alchemer Mobile

MAY 19, 2021

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Supporting tech.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

UX Planet

JANUARY 22, 2025

Combined, these tools amplify the brands reach while reinforcing its core message across digital ecosystems. The user journey-from the first login screen to the advanced investment dashboard-must reflect the institutions identity. A modern digital financial brand isnt just about colors, logos and fonts.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Alchemer Mobile

NOVEMBER 8, 2022

Response Targeting enables you to close the feedback loop at scale, accomplished entirely from within the Apptentive dashboard. also comes with new default UI styles for all consumer-facing Apptentive interactions, including the Love Dialog, Surveys, Notes , and Message Center. Modernized, WCAG-Compliant Interactions. Apptentive SDK 6.0

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Userpilot

MAY 28, 2025

As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Plus, instead of juggling separate platforms for onboarding, feature adoption , and user feedback, you can manage everything in one place.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Supporting tech.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

MAY 27, 2025

So you can better analyze in-app behavior, whether you’re an app developer, product manager, or part of a growth team looking to optimize every tap, swipe, and session. For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. What is mobile app tracking? What does that tell you?

Analytic Tools 96

Analytic Tools Research Software Feedback Software Data Visualization 96

Alchemer Mobile

JUNE 4, 2019

How do you manage all of that data? The mParticle platform helps mobile marketers, product managers, and data scientists seamlessly connect mobile data with the multitude of app services powering their growth initiatives. This helps product managers better understand where people are tapping and interacting with their app.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Intercom, Inc.

JULY 14, 2022

A typical workflow involved looking at a dashboard full of charts with metrics sliced and diced by various attribute combinations. A typical operational dashboard we used before doubling down on traces. Tailoring our message helped to lock in support. We added a custom bot reaction to a “show me web performance” message.

Data Visualization 272

Data Visualization Onboarding KPIs Customer Feedback Engineering 272

Userpilot

MAY 27, 2025

With a shared dashboard and content strategy, you can manage flows, tooltips, and updates without duplicating effort. Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations.

Technical Review 91

Technical Review Onboarding KPIs Analytic Tools Data Visualization 91

Userpilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes. We’ve got you covered!

Analytic Tools 105

Analytic Tools Feedback Software Reporting Tools Data Visualization 105

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

AUGUST 18, 2020

Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times. Easily manage and measure the impact of your help docs with our new Articles API. Send dynamic carousel messages to prompt users to enable push notifications, location services, camera access, and more.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Increase engagement with enriched mobile push messages. Teams can create contextual, personalized, and engaging push messages – without using any code!

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. Userpilots localization takes this further by automatically translating flows and messages based on a users geography into up to 32 languages. Also, consider time zones when scheduling messages.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Intercom, Inc.

AUGUST 18, 2021

. “First developed in 2001 by Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty” First developed in 2001 by management consultant Fred Reichheld, NPS quickly became a key metric in all sorts of industries, an agreed measure of customer loyalty.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Do you want to manage customer lifecycle stages effectively?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

APRIL 30, 2025

As a product marketing manager who has spent years optimizing for product adoption, Ive realised that acquiring and retaining isnt about shiny UI updates or random ad spends. These spaces are built around shared interests, which means your message lands with a more receptive audience. Share your journey on Reddit.

Feedback Software 65

Feedback Software Analytic Tools Data Visualization User Testing 65

Intercom, Inc.

SEPTEMBER 10, 2020

I think that’s message-market fit. For example, Slack might measure this as 75% of customers sending 2,000 team messages within 30 days, or for Dropbox it could be 85% of customers backing up their files within one hour. The growth and moat stage is where the management layer happens. Mark couldn’t disagree more: . “I

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Usersnap

NOVEMBER 18, 2024

When managing product updates for Usersnap, I faced some familiar challenges: updates scattered across emails made it tough to track changes, leading to low open rates and click-through rates. It features customizable widgets and a user-friendly dashboard, making it easy for teams to create, manage, and share changelogs.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

The Product Coalition

DECEMBER 23, 2021

The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years. Thus, by simply providing text messages containing a brief process overview, it’s possible to warn users and make them stay.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, if you take the in-app route, try Userpilot to trigger in-app messages inviting users who match the criteria to participate in a user interview. Survey results dashboard in SurveyMonkey. Dashboard example in Hotjar.

Research Software 82

Research Software User Testing Analytic Tools Feedback Software 82

Userpilot

MAY 28, 2025

Userpilot mobile at a glance Userpilot mobile is an all-in-one solution that combines in-app messaging , push notifications, user behavior tracking, and feedback collection, helping product teams drive adoption across both mobile and web apps. Error messages. Feature announcements. Help content and resource centers.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. 4 powerful proactive support messages to send. Download The Ultimate Guide to Conversational Support.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Product Research 201

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased. Des: Right.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Userpilot

JULY 29, 2024

What’s a cost-effective way to manage and grow a product ? Using software for product management. This article will examine some of the best product management software in the market. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. This means different onboarding elements for project managers, team leads, and individual contributors, ensuring each group’s need is satisfied. It involves delivering consistent messaging across all channels.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

JUNE 14, 2022

Customer relationship management (CRM) is a strategy and methodology that revolves around using data and feedback to build authentic, meaningful relationships with prospects and customers, keeping them connected and loyal to your company. It’s closely connected to customer relationship management, and also uses the abbreviation CRM.

Reporting Tools 118

Reporting Tools Feedback Software User Testing Data Visualization 118

Intercom, Inc.

APRIL 7, 2020

” To find out, we surveyed 400 support managers, directors, and executives across both B2B and B2C and affected industries like media, healthcare, and technology. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

MARCH 30, 2025

But is it really worth it for product management? Lets review its core features: Streamline in-app messaging Pendo Mobile allows teams to create in-app messages to engage users with onboarding flows, feature announcements, and promotions. Dashboards. You can track key metrics on mobile engagement with custom dashboards.

Data Visualization 65

Data Visualization Analytic Tools Feedback Software Reporting Tools 65