Product Talk

JANUARY 24, 2024

Tips for success with Craigslist Ultimately, Ellen was able to find enough people to participate in focus groups from her Craigslist post, so she thinks it’s worth investigating as an option. Ben will then send a direct message to anyone who comments on or reacts to the post, asking them if they would be open to doing a quick Zoom interview.

Research Software 285

Research Software Feedback Software User Testing Customer Experience 285

Userpilot

APRIL 30, 2025

These spaces are built around shared interests, which means your message lands with a more receptive audience. Heres how Gymshark motivates its users by educating them with fitness tips. In fact, 72% of consumers say they only engage with personalized messaging, such as recommendations, messages, and visuals tailored to their behavior.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Here are our tips: Gather valuable conversation data fast.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. For example, run A/B and usability tests. Get the demo to see how!

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Pro tip: New to the Conversational Support Funnel?

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

MARCH 30, 2025

You can build onboarding carousels, push notifications, in-app messages , and surveys from a single dashboard. With all your data in one dashboard, you can measure whats working and where to improve, without relying on third-party analytics or custom event tracking setups. Use Userpilot slideouts to share tips or updates.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software User Testing 66

Intercom, Inc.

DECEMBER 10, 2021

What to do: Communicate proactively and set expectations using targeted messages. 6 tips for creating a great customer support experience during the holidays. Monitor your most important metrics in one place with our new real-time dashboard. Read more: What is proactive support? The support leader’s guide to proactive support.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. For example, if you take the in-app route, try Userpilot to trigger in-app messages inviting users who match the criteria to participate in a user interview. Try AI assistance to get tips for creating and improving your surveys.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in!

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Userpilot

FEBRUARY 20, 2023

In this article, we consider what makes the customer onboarding process important and go over 15 tips to help you nail your onboarding. This way, you avoid overloading the onboarding process without losing the message. Immediately after signup, your Loom dashboard is populated by videos from Loom. Userpilot dashboard.

Analytic Tools 98

Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. In-app messages should be goal-driven, targeted, personalized, and concise to maximize their efficacy.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

ProductPlan

OCTOBER 6, 2022

So if you are looking to launch a new product or feature, you are prepared with some tips to reduce that blank page anxiety. Bonus Tip: When a customer shows up late to a meeting (happens all the time, right?) I looked to product marketing to craft a message and test it with our customers before enabling our customer-facing teams.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Userpilot

JANUARY 16, 2024

In our ultimate guide, we explore: What customer onboarding process flow chart is Why it’s important to have one What steps it should include Pro tips on how to streamline the onboarding process Best onboarding tools for the job So without further ado, let’s dive in! But this goes beyond being friendly and polite.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 105

UX Planet

MAY 1, 2025

Whenever a user meets a milestoneno matter how smallfinancial app interfaces could provide micro-celebrations, such as quick animations or congratulatory messages. By using minimalistic dashboards or progress trackers, such as Youre 70% toward your debt-free goal, we help reduce anxiety and keep users engaged.

Banking 59

Banking Customer Experience Data Visualization User Testing 59

Userpilot

OCTOBER 28, 2024

It involves delivering consistent messaging across all channels. Tip: Use a tooltip to show users where they can find help if needed to avoid any frustration. You can trigger tools like tooltips , modals, and in-app messages exactly when they are needed to make users feel valued and understood.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Intercom, Inc.

APRIL 7, 2020

Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”. Companies are responding by proactively messaging customers to provide the information and reassurance they need. Their SVP of Customer Experience Margaret K?dziora

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Productside

MARCH 18, 2025

March 21 (12:00-12:30pm EST): LinkedIn Live Tip-off event Meet the contenders, hear expert predictions, and get ready to vote March 25: Round 1 voting begins Cast your vote on LinkedIn to help your favorite startups advance. Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Four winners.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Intercom, Inc.

AUGUST 25, 2020

Isolated iteration by either side can result in confused messaging and a product that doesn’t deliver on what the customer wants or expects. By ensuring the external messaging is in sync with the internal product planning your opportunity for success and customer satisfaction is greatly increased.

Marketing 238

Marketing Onboarding KPIs Feedback Software Reporting Tools 238

Intercom, Inc.

MARCH 10, 2020

Here are some tips on using them to manage the team remotely. We send automated outbound messages based on actions that the user has taken (or not). Frequent postings of our metrics dashboard on Slack to replicate our real-time metrics monitor at the office. Proactive support. Help Center.

Customer Experience 220

Customer Experience Customer Feedback User Testing Feedback Software 220

Userpilot

OCTOBER 26, 2023

Contextual in-app messages are a great tool to drive feature discovery and adoption. Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Contextual onboarding messages are an excellent tool for the job! Upsell message built in Userpilot. Userpilot onboarding flow builder.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Intercom, Inc.

DECEMBER 17, 2018

If you have a physical product that’s frequently returned, you can start a visitor auto message on the return page with a link to your FAQs. If you have a software product, and customers frequently need help during setup, trigger an auto message in your Messenger during this process. You know live chat is important.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

UX Planet

FEBRUARY 6, 2025

How toApply: In Branding/Marketing: Reference cultural touchstones, popular nostalgia or personalized messages for specific audience segments. In Product Packaging: Integrate a hidden message or amusing detail that rewards closer inspection. A sense of cohesion keeps the experience joyous rather thanchaotic.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MARCH 9, 2023

Actionable tips to reduce customer attrition and increase loyalty Now let’s take a look at the 10 strategies you can apply to decrease customer attrition and improve customer retention and loyalty. For example, you get NPS feedback statistics on your NPS dashboard and use response tagging to pinpoint customer grievances.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

APRIL 16, 2025

Instead of juggling countless email threads or Slack messages, you manage everything from a central dashboard. When agents and product managers can quickly navigate the dashboard, they spend less time on training and more time resolving issues. In other words, you resolve issues faster.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

MARCH 31, 2021

Twitter and Facebook apps automatically pull your direct messages into the Inbox. Here are our tips: Set meaningful metrics that move the needle. Support metrics on their own are just numbers on a dashboard. 5 principles for an empathetic, human response. Median first response rate. Median time to close rate.

Data Visualization 213

Data Visualization User Friction Customer Experience Customer Satisfaction 213

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

AUGUST 17, 2024

Trigger personalized in-app messages. Product usage dashboard in Userpilot. For example, after launching a new analytics dashboard in your app, you can use click tracking tools to monitor how often users access the dashboard’s various components. Monitor a conversion path. Identify drop-off points during onboarding.

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Customer Feedback 111

Userpilot

FEBRUARY 6, 2020

When you first log in to Platformly, you’re greeted with an empty dashboard. This empty state is designed to drive you towards creating your first dashboard. Here you can see a button that says “Dashboard Walkthrough”. Clicking the walkthrough CTA on this dashboard page triggers this modal to appear.

Dashboard 110

Dashboard Education UX Messaging 110

Userpilot

MARCH 30, 2025

Things seem great initially, but soon enough, you see your analytics dashboard showing a constant decline. Tip: Use a short NPS or CSAT survey after onboarding to gather user feedback and improve the onboarding flow. Push notifications and in-app messages are a great way to bring users back to your app.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Product Talk

SEPTEMBER 4, 2024

Claire continues, “For the first time, we really only communicated in the Slack feature channels, without any direct messages. Our application consists of dashboards with data, and the filter experience is crucial. Everyone always had to be up to date, every challenge was always welcomed and encouraged. Every product trio is unique.

Product Research 249

Product Research Onboarding KPIs CTO Coach Research Software 249

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. Now let's look at eight of the most effective tips you can implement in your SaaS to increase user engagement in-app: #1 tip to increase user engagement: Make your signup flow frictionless. Sales approach. Customer satisfaction efforts. Customer engagement score.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if UserGuiding is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserGuiding is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your in-app messaging needs. Looking for a Better Alternative for In-App Messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective In-app messaging tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your In-app messaging needs. Looking for A Better Alternative for In-app messaging?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

UX Planet

SEPTEMBER 26, 2024

Here are some key characteristics of human memory and tips on how to apply them in your UI/UX designs. This helps users focus on the message without extra confusion. Tips: Use consistent patterns: Implement uniform styles, colors, and navigation structures throughout the design to create familiarity. buttons look clickable).

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

FEBRUARY 27, 2025

Tip: If you dont know what criteria to use. Pro tip: To further refine your account expansion efforts, you can also conduct customer interviews and check support data to spot hidden problems that could be solved with an extra product, add-on, or more team members. Userpilot s dashboard for account expansion metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52