Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

NOVEMBER 7, 2024

Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Build your dashboard or use a template.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. We also encouraged them to think out loud while they were navigating the dashboard, to help us uncover their mental model and identify hidden insights.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

Intercom, Inc.

AUGUST 25, 2020

I just can’t make sense of this dashboard.”. Especially for these bigger understanding gaps, you’ll need to design conceptual frameworks and systems that work for your users. The North Star of conversational design is an intelligent system that’s truly and flexibly responsive to user signals”. Hey, can you help me a sec?”.

Research Software 290

Research Software User Testing Product Research Customer Experience 290

Lenny Rachitsky

JANUARY 7, 2025

Claude goes one step beyond ChatGPT’s abilities with their Artifact system. image resizing, multi-page dashboards) with simple UIs. Luckily, you can build a prototype using existing patterns and components from free and publicly available design systems like Tailwind or Shadcn UI.

Feedback Software 142

Feedback Software Data Visualization ChatGPT Software Review 142

The Product Guy

JANUARY 23, 2025

This insight could lead to implementing shared dashboards or concise weekly recaps, fostering clearer communication and smoother collaboration. Whether youre navigating a tricky workplace conflict, rethinking a personal goal, or addressing a systemic obstacle, better questions guide you toward better answers.

User Testing 150

User Testing Customer Feedback Customer Experience Events 150

Intercom, Inc.

NOVEMBER 3, 2021

Any alerts triggered by outdated or unmaintained systems should not be bothering the on-call engineer and should be immediately removed. Signals: These alerts warn of a system operating at its limit, but don’t necessarily mean the service is being impacted. The alerts that contribute most to the overall noise (i.e.

Data Visualization 209

Data Visualization Engineering Systems Review Software Review 209

Sachin Rekhi

APRIL 5, 2020

Instead, they establish strong systems of accountability as well as systems of inspection. A strong system of inspection enables leaders to regularly monitor progress, share best practices and learnings, and establish a high quality bar. There are many real downsides when you don't have such a system in place.

Systems Review 196

Systems Review Software Review Data Visualization User Testing 196

Alchemer Mobile

NOVEMBER 22, 2024

You can connect Alchemer to just about any other system without hassle. This ensures a consistent experience that builds trust and increases engagement. How Alchemer helps: Seamless Integration Capabilities With hundreds of pre-built integrations, Alchemer works where you work.

Feedback Software 130

Feedback Software User Testing Research Software Customer Feedback 130

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

The Product Guy

DECEMBER 7, 2017

While doing phase one of document storage and planning out the execution of the next phase and overseeing the maintenance of the old platform, I was asked if I could rebuild our ticket management system for ads in three months and in doing so move my next planned phase till after I could deliver ticketing.

Research Software 317

Research Software Roadmap Product Research Weak Development Team 317

The Product Coalition

DECEMBER 23, 2021

Non-transparent system response Imagine a case: after starting an operation, the system stops responding. However, it doesn’t always mean a frozen system, it may just perform voluminous mathematical calculations, which are so common for fintech apps. Annoying and all-too-familiar, isn’t it? And here’s when UX testing steps in.

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Weak Development Team UX User Testing Technical Review 187

Userpilot

NOVEMBER 14, 2024

Technographics, like operating system or device type. Well, you can easily track the metrics from one of Userpilot’s analytics dashboards. There’s a ready-to-use Expansion Revenue & Upgrades dashboard, and you can create custom ones, too. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Intercom, Inc.

AUGUST 12, 2020

Up until now, companies have had to choose between two broad schools of support tools: Traditional email-based ticketing systems that prioritize efficiency for the business over the quality of the customer experience. We’ve made it immeasurably better than the experience offered by traditional email-based ticketing systems”.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

UX Planet

JANUARY 22, 2025

How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system. Chargebee dashboard for tracking customer behavior (and measuring retention). By identifying these patterns, businesses can anticipate fluctuations in retention (i.e, increased churn).

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Its a holistic system that weaves together strategy, design, functionality and authenticity. Your digital brand should connect with users on an emotional level.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Sachin Rekhi

FEBRUARY 16, 2020

For example, here is a video from 2016 that showcases the vision for SpaceX's Interplanetary Transport System which aims to bring the first manned crew to Mars. Execution: Metrics Dashboards. Too many metrics as well as too few metrics are both challenges that can make dashboards ineffectual.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Alchemer Mobile

JUNE 4, 2019

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Even more essential, developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. Cohort analysis and revenue dashboards for paywall tracking.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

MARCH 4, 2025

Autocapture events dashboard in Userpilot. Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place. Build and view custom dashboards in Userpilot. Example of DebugBears dashboard. Example of Datadogs dashboard.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Alchemer Mobile

MAY 19, 2021

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. As we mentioned in the section above, you can set up your mobile feedback system so that unhappy customers are directed to your message center rather than the app store.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Productside

MARCH 18, 2025

Analytics Which platform gives teams the clearest insights without drowning them in dashboards? Its the self-serve analytics platform that transforms raw numbers into intuitive dashboards. The platforms real-time performance dashboards highlight not just whats happening, but why its happeningso you can course-correct on the fly.

Data Visualization 156

Data Visualization Product Research Analytic Tools Reporting Tools 156

Userpilot

MAY 17, 2025

Open up a webpage, drop in a script, and boom: clicks, scrolls, and form inputs start flowing into your dashboard without writing a single line of code. When you roll your own system, you have to: Maintain SDK wrappers across platforms. Visualize user behavior data with Userpilots mobile analytics dashboard. Mobile analytics ?

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Reporting Tools 66

Alchemer Mobile

FEBRUARY 2, 2021

DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. Ground yourself—and your app—by putting in place a system for regularly recording your previously identified KPIs. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 28, 2024

In this, we’ll explore more benefits of self-serve product analytics and also introduce you to the tools that help you implement this system in your company. The self-serve analytics system comes with some challenges, such as: Low levels of data literacy among non-technical employees. Let’s get started!

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Intercom, Inc.

JUNE 13, 2022

Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website. and Fred Reichheld. Net Promoter Score? are service marks of Bain & Company, Inc., and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Guy

MAY 7, 2020

This could be due to lack of product, domain, system understanding and action should be taken to address such instances soon. Known system issues/tech debt not being prioritized leading to ad-hoc urgent production issues to be fixed which takes away engineering time away from development. JIRA tickets are updated during the standup.

Technical Review 398

Technical Review Product Management Product Manager Research Software 398

The Product Coalition

OCTOBER 25, 2021

Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one. In the customer example from above, this conversation happened right before the launch of the new system. It was something like “I want to understand how the migration is going”.

User Testing 192

User Testing Magazine Product Research Research Software 192

Userpilot

MARCH 9, 2025

E.g., Identify navigation issues in your analytics dashboard based on real-time user interactions. To keep the data manageable, you also need to have a system of data organization in place, such as transcriptions, spreadsheets, qualitative analysis tools, etc. Survey results dashboard in SurveyMonkey.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. The more time & effort users have to invest in re-learning how to use the new system, the higher the level of frustration willbe. NPS is notoriously known as a metric that businesses rely on to evaluate the current state of things. They believe that a high NPS score means greatUX.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. As we mentioned in the section above, you can set up your mobile feedback system so that unhappy customers are directed to your message center rather than the app store.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

FEBRUARY 14, 2023

Unfortunately, organizations have become consumed with tuning and adjusting feedback dashboards in hopes that increased precision increases a bias and direction for action. Mostly, these dashboards have not moved the needle in the organization they serve. Alchemer Workflow was conceived from this challenge.

Feedback Software 130

Feedback Software User Testing Customer Experience Customer Feedback 130

The Product Coalition

AUGUST 26, 2022

We have to simplify systems to make business decisions. The problem Decomposition is a classic approach to simplifying systems. You can draw certain big units in detail, and approach the whole system, opening only the units you need right now. We could write a separate article to describe the way we study every system.

Analytic Tools 147

Analytic Tools Research Software KPI Data Visualization 147