DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. Online currency not connected to any national government but solely backed up by the goodwill of those who use it.”. It is based on the utility grid.”.

Reporting Tools 64

Reporting Tools Data Visualization User Testing Product Research 64

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Solid product analytics tools include Amplitude , Google Analytics 4 (GA4) , and Hotjar.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Research Software 76

Userzoom

JUNE 9, 2020

I’m in the unusual position of seeing directly (and indirectly) how hundreds of businesses’ digital departments across different industries have reacted to COVID-19, through my role as a UX research partner at UserZoom. Use your analytics, product teams, front-line customer teams, and explore all this data.

User Testing 121

User Testing Product Research Research Software UX 121

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. Online currency not connected to any national government but solely backed up by the goodwill of those who use it.”. It is based on the utility grid.”.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

DISQO

JULY 11, 2019

Given the most recent privacy scandals , Facebook has taken steps to assure their users that data from their social media activities and financial transactions won’t be mixed. Online currency not connected to any national government but solely backed up by the goodwill of those who use it.”. It is based on the utility grid.”.

Reporting Tools 40

Reporting Tools Product Research User Testing Data Visualization 40

The Product Coalition

APRIL 2, 2022

Although they are not our direct reports, we are accountable for the team’s performance and our Product. Being able to anticipate people’s reactions to our message when preparing your presentations or even sensing their emotions while presenting will increase your confidence and send the right message appealing to your audience.

Product Management 155

Product Management Product Manager User Testing Customer Experience 155

The Product Coalition

AUGUST 21, 2019

Shopify reports that B2B buyers cart size is almost triple the value of B2C?—?from According to BigCommerce, 74% of B2B buyers report researching at least half of their work purchases online. Tool your shopping experience to look for these flags, to trigger a B2B signup: Flag 1: Quantity Flag ?—?Depending

B2B 60

B2B B2C Reporting Tools Customer Experience 60

The Product Coalition

MARCH 8, 2020

A positive working environment with psychological safety , meaning they (a) aren’t burdened by stress or anxiety (b) can be themselves & speak their minds (c) can try new things /take some risks. Over the long-run positive moods are correlated to psychological safety, productivity & engagement. Personal opportunity.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

ProductPlan

SEPTEMBER 3, 2019

One of the odd things about product management is that you’re often strategically directing the work of people who don’t report to you. Certainly, you can’t insist that the marketing department shift its priorities so that it can start working now on your product’s messaging. Product management is becoming more data-driven every year.

Product Management 60

Product Management Product Manager Reporting Tools Data Visualization 60

Intercom, Inc.

MARCH 12, 2019

But to get it right, we had to learn to work from our hypotheses, lean into the data and get comfortable with pivoting quickly. ” In our case, a resounding “yes” required seeing a positive impact on customer expansion and one big enough to justify the fully-loaded cost for the additional headcount. Hire for ownership.

Weak Development Team 171

Weak Development Team Customer Experience User Testing Customer Feedback 171

UX Planet

DECEMBER 19, 2023

Toxic positivity has weakened the UX field. When I went to Amazon to report the bad delivery, I noticed that my issue was not listed. The move was clearly intended to benefit the promulgators of abhorrent content such as megacorporations and government entities (while spammers hitched a ride with them).

UX 52

UX Reporting Tools Customer Experience Data Visualization 52

PMLesson's Ace the PM Interview

APRIL 25, 2022

The usual data is in there like most listened to songs and artists. Spotify reports that millions of listeners took to social media to share their listening habits. Use data from your experience to talk to the efficacy of a product launch. Is the brand's position clearly articulated and reinforced in the campaign?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? I’m a bit of a jack of all trades. Jon: Yes, I did.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Product Innovation Educators

FEBRUARY 5, 2018

He joined us in episode 137 to share a tool for talking like a leader, which is part of increasing your influence. People who are stronger in one area tend to be weaker in another, but both are important when you are in a position where you need to influence people. This is your opportunity to tell your story, not present your data.

Seminar 48

Seminar Product Management Product Manager Government 48

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. At the time computers were only owned by the largest corporations and governments.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Userpilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? We also look at the challenges of data integration and best practices. TL;DR Customer data integration (CDI) is the process of collecting, organizing, transforming, and managing data from various sources in one place.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization User Testing 94

The Product Coalition

APRIL 11, 2019

Heads of Product Marketing in Upwork and Segment Anjali Cameron and Diana Smith, in contrast, is sure that they are on the influence side, providing the insights about competitors and knowing everything about the customers. But it is a big deal to make the product team listen and share their governance. says Diana.

Product Marketing 69

Product Marketing Customer Experience Marketing KPI 69

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Indicative

MAY 25, 2018

The event featured leaders in tech, media, and government talking about how technology will impact our world. Deciding by Data. Becoming a data-driven company is about two things; technology and culture. Levy first touched on the commoditization of data that’s made data access easier for every business.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Mixpanel

FEBRUARY 2, 2021

Before we get into the details behind our strategy and approach, here’s a quick overview: An expanded data limit on our Free Plan, from 1,000 MTUs to 100,000 MTUs (or up to 100M events per month), representing an increase of 100x. No more data history limits on all new Free, Growth, and Enterprise Plans.

Data Visualization 94

Data Visualization Analytic Tools User Testing Research Software 94

Gainsight

AUGUST 14, 2021

What governance should we put in place when multiple teams want to use them? In part one of a three-part blog series, we walk you through the first secret to unlocking governance around your in-product user guide experience: people. The easiest way is to use an in-product analytics tool, such as Gainsight PX.

Customer Experience 52

Customer Experience Government Data Visualization Customer Feedback 52

Intercom, Inc.

MAY 25, 2022

Today, there’s a relentless message coming from every VC who’s old enough to own their very own Substack, and it is, “Cut and raise, and cut, and raise, and when you’re raising, raise money for me.” ” So rather than be yet another bad bull’s message, we wanted to be practical.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Brian Balfour

SEPTEMBER 26, 2017

Below are a few select things you can research and questions you can ask to give you insight into what growth means at a specific company. Google those growth leaders to see if you can find any blogs, podcasts or other content that gives you insight into their approach to growth. What types of companies did they work at previously?

User Testing 65

User Testing Product Research Customer Feedback Customer Experience 65

Intercom, Inc.

FEBRUARY 4, 2021

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. Crowley’s SaaS offering Clarity promises to use data to make major cost and energy savings to reverse this trend. Norman: Yeah, definitely.

Reporting Tools 183

Reporting Tools Transportation Travel Data Visualization 183

UX Studio

JULY 27, 2017

To this end, we not only had to gather as many insights as possible but also prioritize features with the long-term strategy in mind. Start with some general data first to get an overview of the target country. Of course, raw data will not show the essence of the whole culture, more qualitative data will.

User Testing 70

User Testing Research Software Product Research Customer Feedback 70

Userpilot

MARCH 15, 2021

In this article, we’ve compiled all the best tools you need to boost customer engagement and categorized them according to the user behavior metrics outlined in the AARRR framework. To harness the incredible value of product-led growth, you need to have the right engagement tools. “Your customers aren’t in it to be engaged.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 84

Intercom, Inc.

NOVEMBER 9, 2022

No need to get saddled with historical tech debt or antiquated third-party tools. Innovation hubs have the best of both worlds – the agility of a startup and all the resources of the parent organization (authority, expertise, data, customers, etc.). They deliver actionable, objective insights to executives and their teams.

Research Software 226

Research Software Data Visualization User Testing Startups 226

Intercom, Inc.

APRIL 29, 2020

By now, we’ve all received those hundreds of COVID-19 emails from services that we maybe used once 10 years ago. For one, we didn’t want to spam all our users and so we used our own data in Intercom to identify dormant users and took them off the list. Step up and help out where you can.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Intercom, Inc.

JANUARY 20, 2022

After all, almost any product or service can be replicated by a competitor. What we did was, for us, massively insightful, maybe more insightful than we ever realized going into it. Here’s what we’ve heard,” and the message was, “Look, momentum is really important. For me, two thoughts occurred.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

The Product Coalition

FEBRUARY 26, 2022

I even know some highly effective organisations with hundreds of thousands of users who just have product designers instead of product managers in most of their squads and are seeing positive results. Using these ideological tools for your own sanity is great. almost nobody talks about customer needs.

User Testing 172

User Testing Weak Development Team Customer Experience Customer Feedback 172

Business of Software Conference

OCTOBER 11, 2023

Will you be able to use it without data? It is important to have a kind of a trusted advisor How would you position yourself best to make an acquisition most valuable? Will getting the app be dangerous for you? Understand what the motivations are for acquiring a company How do you rate the value of investment bankers in the process?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Intercom, Inc.

SEPTEMBER 26, 2019

But there is this other area of developer tools: the Twilios and the Stripes of the world. Twilio, I need it for text messages. So those are developer tools for sure. So those are developer tools for sure. From there we actually built some enterprise capabilities that customers wanted around governance and compliance.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

ProductPlan

JUNE 20, 2019

How do you make sure you’re delivering the right message in an appropriate format to these heavy hitters, knowing everyone from the CEO on down is casting a critical eye on your every word? The board is the ultimate decision making forum within any organisation,” says board governance expert Julie Garland-McLellan. Current investors.

Presentation 77

Presentation Roadmap Weak Development Team Customer Feedback 77

Userpilot

FEBRUARY 21, 2024

In SaaS, the top data analytics trends can either be a revolution or just fluff. So what are the trends in the data analytics landscape that are actually important for product management ?

Data Visualization 81

Data Visualization Analytic Tools Research Software Artificial Inteligence 81