Userpilot

OCTOBER 31, 2022

Talk with your sales and customer service teams to better understand your customer profiles. Constantly fine-tune each negative persona with new data from your growing user base. Userpilot helps you collect user data in-app and collect direct feedback from users via microsurveys. Why are user personas important?

Feedback Software 97

Feedback Software User Testing Research Software Data Visualization 97

Userpilot

JANUARY 10, 2022

Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. What is customer success? Churn rate.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

OCTOBER 25, 2022

In the article, we’re looking at the responsibilities of strategic product managers and how they can use data effectively to shape product strategy and deliver delightful experiences to users! They tell the product management team what they need to achieve. Strategic product management must be based on data.

Product Research 98

Product Research User Testing Customer Feedback Research Software 98

DISQO

JULY 5, 2018

Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 66

User Testing Research Software Market Research Product Research 66

DISQO

MARCH 6, 2020

Experimentation and Prototyping to Drive Insights. It requires teams to gain insights directly from consumers through experimentation and prototyping, align to the actual wants and needs of the market, and accelerate time-to-market. Plus, either way, you need to be good at quickly recognizing and correcting bad decisions.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Intercom, Inc.

NOVEMBER 20, 2018

It is important that these friendly connections represent the target persona market you have outlined, as otherwise, the feedback loop is likely to be weak. At one end of the spectrum, you’ll have a zero touch “buy now” self-service option for SaaS solutions in the sub $100-a-year range. Iterate the product based on feedback.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

ProductBoard

NOVEMBER 15, 2017

productboard , the all-in-one product management solution, launched today on Product Hunt the Portal , an all-new interface that bridges the divide between the product teams and marketplace. productboard Portal enables product managers to get the pulse of their customers. productboard Portal engages your product community in a whole new way.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

DISQO

JULY 5, 2018

Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

Plus, either way, you need to be good at quickly recognizing and correcting bad decisions. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. But it simply can’t inform the day-to-day decisions that product teams need to make.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Rather, everything is an iterative process of building the service, rolling it out to users and keep improving it as you get new data and feedback.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They provide custom web design services that help clients achieve their brand and digital marketing objectives.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

Our website design company also offers other digital services that can come in handy at every stage of the product lifecycle. This includes UX redesign, UX consulting , UX audit, product discovery, and UX training for teams. They provide custom web design services that help clients achieve their brand and digital marketing objectives.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Michael Redbord has an answer for that.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. How do you still manage to assemble a superstar team before you dive in.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

MAY 12, 2021

Without this knowledge, it’s inevitable that your customer communication will remain impersonal and inefficient, neither of which will empower your team to meet ever-rising customer expectations. Armed with the right data, your team will be able to move the needle on providing personal customer communication at scale.

Data Visualization 118

Data Visualization Customer Communications Reporting Tools Customer Feedback 118

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. So they created a software that provides control, visibility, and payment methods for corporate finance teams. This is why I decided to jump in. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Business of Software Conference

JULY 26, 2016

Mikey Trafton: How To Manage Your Badass Team. Bethany Pagels-Minor: The Many Flavors Of Agile – What’s The Right One For Your Team? Alison Coward: Designing High-Performing Teams. Wade Foster: Building Operating Cadence With Remote Teams. Jane Austin: 10 Easy Ways To Irritate Your Design Team.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Intercom, Inc.

OCTOBER 13, 2020

Late last year, I spoke at the Predict Conference on how we built Resolution Bot, our intelligent support chatbot that can instantly resolve common questions. Similarly, don’t design far beyond what the machine learning can deliver – instead, traverse the product development tree, one level of depth at a time.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Business of Software Conference

JANUARY 16, 2020

We’re going to switch gears a little bit here and what I want to do is I want to spend the next hour, hopefully, teaching you something about what I think is one of the most powerful tools we have at our disposal – particularly in startups – and in my experience. Unfortunately it works the same if I do a bad job.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

DECEMBER 12, 2018

The “shiny penny” approach (focus all your attention on the hottest tools in the market) or “head in the sand” approach (fall victim to analysis paralysis and avoid choosing any tools) are no longer viable. But here’s the thing: a tool is not a strategy. The anatomy of a marketing tech stack [with recommended tools].

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. So I wanted to hear why that strategy makes sense for MadKudu and his advice for other teams thinking about building apps for their product. Short on time?

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

JANUARY 16, 2019

Growing a sales team isn’t as simple as putting a bunch of A players in a room and getting them to start selling your product. Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Decide on top-down vs. bottom-up.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Brian Balfour

OCTOBER 12, 2016

Hacktics, the tips, tricks, hacks, tools, and secrets that promise to solve our growth problems. As addictive as they are, prescription-based tactics and tools won’t solve your problem, and most importantly, help you become an elite marketer. It is such a popular question that it was asked on Inbound. Generalist or Specialist?

Marketing 94

Marketing Data Visualization Customer Experience User Testing 94

Userpilot

APRIL 26, 2024

TL;DR Customer success is all about ensuring customers fulfill their desired goals when using your product or service. Customer success managers can use customer data from NPS and churn surveys to create a data-driven strategy and win customers back. Let’s get started! Book a demo to learn more.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Intercom, Inc.

APRIL 4, 2019

The fastest growing software companies in recent years all have something in common – they started with little to no sales team. Yes, Slack started off with no sales team. Yes, Dropbox started off with no traditional sales team. billion in revenue) so it’s safe to say Jeanne and her team have helped do exactly that.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Intercom, Inc.

FEBRUARY 5, 2019

Developing a sales strategy is one of the core activities every business will have to undertake. When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Gainsight

FEBRUARY 2, 2024

These are just the tools, however. Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. To be truly engaged and satisfied, she must be able to run a successful email campaign.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

JANUARY 28, 2019

A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. He’ll be talking about how to scale and onboard sales teams effectively. We got the team together and went to work on it.

Research Software 40

Research Software Feedback Software Magazine Customer Experience 40

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. Look for the team players. Do right by others.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

JULY 24, 2023

Offering self-service support. Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. To get the most accurate picture, you should combine both quantitative and qualitative data.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. When you’re a small team, your time is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO. Key lessons.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Userpilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Different types of reports. Best analytics tools for creating data analysis reports. Trend analysis reports track patterns and shifts in data over time.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. And we do this at internet scale with modern next-gen tools that grow with you. Enjoy this time.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

SEPTEMBER 20, 2018

Sometimes, however, blocks can develop in the pipeline. Sales and marketing tactics can vary, but to succeed, the teams need to be aligned around one plan : a revenue plan, not a sales plan and a marketing plan. When I first started using Salesforce in the early 2000s, no one knew what to do with the tool.

Marketing 99

Marketing Weak Development Team Data Visualization Analytic Tools 99